Customer support | HP Laser CE527A#ABA instruction

Customer support

Get telephone support, free during your warranty period, for your country/region

Have the product name, serial number, date of purchase, and problem description ready.

Country/region phone numbers are on the flyer that was in the box with your product or at www.hp.com/support/.

Get 24-hour Internet support	www.hp.com/support/ljp3010series

Get support for products used with a Macintosh computer	www.hp.com/go/macosx

Download software utilities, drivers, and electronic information	www.hp.com/go/ljp3010series_software

Order additional HP service or maintenance agreements	www.hp.com/go/carepack

ENWW	Customer support 209

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HP Laser CE527A#ABA manual Customer support, Order additional HP service or maintenance agreements

Contents

HP LaserJet P3010 Series Printers User Guide Page HP LaserJet P3010 Series Printers Trademark Credits Copyright and LicenseCopyright Hewlett-Packard Development Company, L.P Table of contents Connectivity Use the product with Macintosh Paper and print media Use product featuresPrint tasks Supported paper and print media types Manage and maintain the product Solve problems Appendix B Service and support Appendix a Supplies and accessoriesAppendix C Specifications Appendix D Regulatory information 225 Enww Product basics Conventions used in this guide Product comparison Enww Job storage Environmental featuresFor printing meaningful information while minimizing waste Feature Description Product features Security AccessibilitySupported operating systems Front view Product views Rear view Enww Control panel Function Control-panel layoutNumber Button or light Control-panel layout Use the menus Use the control-panel menus Show Me How menu Retrieve job menu For the ALL Jobs no PIN and ALL CopiesJobs with PIN menus, two more USB Storage Folder Name Copies Information menu Tray 1 Size Paper handling menuTray 1 Type Tray X Size AT Very LOW Black Cartridge Stop Manage supplies menuPrompt to Continue Continue Printing menu Configure device menu PCL sub-menu Print Quality menu Restore Optimize LOW1 Restore ModesResolution Fuser Modes Cleaning Auto Cleaning OFFAuto Cleaning Letter Interval System setup menu Disabled PS Defer Media EnabledUSE Requested Tray Exclusively First Sleep Delay Minute USE Another Tray EnabledDuplex Blank Pages Auto Image Rotation Standard Personality Auto JAM Recovery AutoPCL Clearable Warnings JOB Auto Continue OFF Embedded Jetdirect and EIO X Jetdirect menus Menu Settings Subnet Mask IPV4 Settings Config Method BootpDefault Default IP Auto IP Settings IPV6 Settings EnableDhcp Renew YES Primary DNS IPX/SPX Enable Idle TimeoutAppletalk Enable OFF DLC/LLC Enable Diagnostics Embedded Tests Reset Security YESLAN HW Test YES Http Test YES Dest Type IPV4 Ping TestIPV6 Dest IPV4 RTT Average Resets menuPing YES Progress Reset the printing environment Restore FactoryReturn all default settings to Sleep Mode OFF Diagnostics menu Service menu Enww Software for Windows Supported operating systems for Windows Supported printer drivers for Windows Use this mode if you are installing UPD for a workgroup UPD installation modesHP Universal Print Driver UPD Print to HP products in any location HP PCL 6 driver description Select the correct printer driver for WindowsHP UPD PS driver description HP UPD PCL 5 driver description Priority for print settings Change the default settings for all Change printer-driver settings for WindowsPrint jobs Settings Click the Device Settings tab Windows Vista Remove software for WindowsWindows XP Embedded Web server HP Web JetadminSupported utilities for Windows Supported browsers HP Easy Printer Care Software Software for other operating systems Enww Use the product with Macintosh Software for Macintosh Priority for print settings for MacintoshSupported operating systems for Macintosh Supported printer drivers for Macintosh Software for Macintosh Click Options & Supplies Change printer-driver settings for MacintoshMac OS X V10.3 or Mac OS X Software for Macintosh computers Printer Setup UtilityHP Printer Utility Open the HP Printer Utility Embedded Web server HP Printer Utility featuresSupported utilities for Macintosh Create and use printing presets in Macintosh Use features in the Macintosh printer driverResize documents or print on a custom paper size Print a cover Print multiple pages on one sheet of paper in Macintosh Use watermarks Store jobs Print on both sides of the page duplex printingUse automatic duplex printing Print on both sides manually Select Device Maintenance Use the Services menu Connectivity USB connection Supported network protocols Network configurationService name Description Or non-default settings, for an HP Jetdirect print server Llmnr Link Local Multicast Name ResolutionAdditional protection through authentication and encryption Guarantee privacy and data integrity between the client Set or change the network password Configure the network productView or change network settings Enww Enww Disable IPX/SPX, AppleTalk, or DLC/LLC Disable network protocols optional 1000TX Full Link speed and duplex settingsSetting Description Enww Paper and print media Understand paper and print media use Trays Size and dimensions Tray Tray 2 Duplexer Optional 500-sheetSupported paper and print media sizes Enww Custom paper sizes Supported paper and print media types Tray and bin capacity Tray or bin Paper type Specifications QuantityBond Duplexer Paper Range 60 g/m2 16 lb bond to 120 g/m2 Lb bond Media type Special paper or print media guidelines Paper orientation for loading trays Load trays Load Tray Enww Load Tray 2 or an optional 500-sheet tray Enww Enww Configure a tray when loading paper Configure traysConfigure a tray to match print job settings Configure a tray by using the Paper Handling menu Type and size Select the paper by source, type, or sizeSource Print to the rear output bin Use paper output optionsPrint to the top standard output bin Enww Use product features EconoMode Economy settings Disable or enable sleep mode Sleep delaySet sleep delay Wake time Configure Device System Setup DATE/TIMESet the real-time clock Set the wake time Enww Print a stored job Use job-storage featuresCreate a stored job Delete a stored job Walk-up USB printing Print tasks Stop the current print job from the software program Cancel a print jobStop the current print job from the control panel Open the printer driver Use features in the Windows printer driverUse printing shortcuts How do Steps to perform Print Quality area, click EconoMode Set paper and quality optionsSet document effects Changes to 2 pages per sheet Set document finishing optionsBorders, Page order, and Orientation Rotate by 180 degrees option Obtain support and product-status information Set job storage options Set advanced printing options Enww Manage and maintain the product Type Name Description Print the information and show-me-how pages Print the show-me-how pages Print the information pages Open the HP Easy Printer Care software Use the HP Easy Printer Care software Section Options HP Easy Printer Care software sections Alert Settings link Settings tabColor Access Control HP Proactive Support Use the embedded Web server Open the embedded Web server by using a network connection Information tab Embedded Web server sectionsTab or section Networking tab Tab or section OptionsOther Links Find help regarding various topics Use HP Web Jetadmin software IP Security Use security featuresSecure the embedded Web server Secure Disk Erase Hardware integration pocket HP Encrypted High Performance hard disksSecure stored jobs Data affected Security level Locked menus Lock the control panel menus Lock the formatter Print-cartridge storage Manage suppliesHP policy on non-HP print cartridges HP fraud hotline and Web site Change the print cartridge Supply replacement guidelinesReplace supplies and parts Replace supplies and parts Enww Enww Overview Install memoryInstall product memory Install memory, internal USB devices, and external I/O cards Xoxoxoxo Push down on the Dimm until both latches engage the Dimm Save resources permanent resources Check Dimm installation Click the Device Settings tab Enable memory for Windows Install internal USB devices Enww Enww Install an EIO card Install EIO cards Remove an EIO card Clean the exterior Clean the productClean the paper path Create and use the cleaning Determine the current firmware version Upgrade the firmwareUse the flash executable file to update the firmware Use FTP to upload the firmware through a browser Use FTP to upgrade the firmware on a network connection \YOURSERVER\YOURCOMPUTER Upgrade the HP Jetdirect firmware Enww Enww Solve problems Troubleshooting checklist Solve general problems Factors that affect product performance Restore factory settings Control-panel messages Interpret control-panel messagesControl-panel message types Trays 13.JJ.NT Paper JAM Open InputTOO Complex EIO X Buffer Overflow Xxxx Error ErrorFuser Error XY Error 55.XX.YY DC Controller Error To continue turn off then on 53.X0.01 ErrorXX Error Unsupported Dimm Permanent Storage Write Fail Storage Error Settings ChangedPermanent Storage Full 8X.YYYY Embedded Jetdirect Error 8X.YYYY EIO Error Black Cartridge Very LOW BAD Optional Tray Connection Cleaning page Error Cleaning Disk X% CompleteCode CRC Error Send RFU Upgrade on USB DEV Port EIO X Disk not Functional Install Black CartridgeEIO X Disk Spinning UP EIO Device Failure FONTS/DATA Insufficient Memory to LoadDevice Load Tray 1 Type Size RAM Disk Device Failure Manually Feed Output StackOutput BIN Full RAM Disk File System is Full RFU Load ErrorRAM Disk is Write Protected ROM Disk Device Failure Tray X Type Size Unsupported Supply InstalledTray X Open Unable to Read Entire Directory Used Supply Installed USB Accessory Needs TOO Much PowerUSB Storage Device Failure USB Storage File Operation Failed Warming UP Wait for printer to reinitialize Common causes of jams Product is jammed.1 Cause SolutionJams Clear jams from Tray Clear jams Clear jams from Tray 2 or an optional 500-sheet tray Enww Enww Clear jams from the top cover Enww Clear jams from the rear door and the fuser area Enww Enww Clear jams from the duplexer Enww Enww Enww Set the jam recovery feature Jam recovery Product feeds multiple sheets Cause Solution Paper-handling problemsProduct feeds incorrect page size Cause Solution Product feeds multiple sheets Paper does not feed automatically Cause Solution Product pulls from incorrect tray Cause SolutionProduct pulls from incorrect tray Paper does not feed automatically Transparencies or glossy paper will not feed Cause Solution Paper does not feed from Tray 2 or Cause SolutionPaper does not feed from Tray 2, 3, or Transparencies or glossy paper will not feed Output is curled or wrinkled Output is curled or wrinkled Cause SolutionEnvelopes jam or will not feed in the product Automatic Configuration list Under Installable Options , click Update NowProduct does not duplex or duplexes incorrectly Properties or Printing Preferences Print-quality problems associated with paper Solve print-quality problemsPrint-quality problems associated with the environment Print-quality problems associated with jams Image defect examples Problem Image example Solution Enww Try printing to a different output bin Repeat image Tire tracks Using. See Configure trays on Enww 1Repetitive defects ruler Repetitive defects ruler Problem Cause Solution Solve performance problems Solve direct-connect problems Solve connectivity problemsSolve network problems Problem Solution Solve walk-up USB printing problems Control panel Setting until the text is clear Adjust the Display Brightness Product software problems Solve common Windows problems Mac OS X V10.3 and V10.4 Library/Printers/PPDs Solve common Macintosh problemsMac OS X V10.5 Library/Printers/PPDs/Contents/ Resources Wrong product name or IP address is being used. Another Print queue might be stopped Hardware troubleshooting Cause SolutionSoftware troubleshooting Enww Supplies and accessories Order parts, accessories, and supplies Part numbers Paper-handling accessoriesPrint cartridges Memory Cables and interfaces Service and support Hewlett-Packard limited warranty statement Page Transfer End User License Agreement End User License Agreement Customer self-repair warranty service Customer support Order additional HP service or maintenance agreements Repack the product WHO is Returning the EQUIPMENT? Service information formWhat are YOU SENDING? Have YOU Removed the Print CARTRIDGES? Enww Specifications Product model Height Depth Width Weight Physical specificationsProduct model Height Depth Width Environmental condition Printing Storage/standby Regulatory information FCC regulations Environmental product stewardship program Paper Return and recycling instructionsUnited States and Puerto Rico Non-U.S. returns HP LaserJet P3010 Series Material restrictionsChemical substances Material Safety Data Sheet Msds For more information Declaration of Conformity Declaration of conformity Canadian DOC regulations Safety statementsLaser safety Luokan 1 laserlaite Laser statement for Finland Substances Table China Index Symbols/Numerics IPV4 IPX/SPX Msds RFU Enww TCP/IP Enww Page CE524-90910* *CE524-90910