Solve common Windows problems | HP Laser CE527A#ABA instruction

Solve common Windows problems

Error message:

"General Protection FaultException OE" "Spool32"

"Illegal Operation"

Cause	Solution

	Close all software programs, restart Windows, and try again.
	Select a different printer driver. If the product PCL 6 printer
	driver is selected, switch to the PCL 5 or HP postscript level 3
	emulation printer driver, which can be done from a software
	program.
	Delete all temp files from the Temp subdirectory. Determine
	the name of the directory by opening the AUTOEXEC.BAT file
	and looking for the statement "Set Temp =". The name after
	this statement is the Temp directory. It is usually C:\TEMP by
	default, but can be redefined.
	See the Microsoft Windows documentation that came with the
	computer for more information about Windows error
	messages.

194 Chapter 10 Solve problems

ENWW

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HP Laser CE527A#ABA manual Solve common Windows problems

Contents

HP LaserJet P3010 Series Printers User Guide Page HP LaserJet P3010 Series Printers Trademark Credits Copyright and LicenseCopyright Hewlett-Packard Development Company, L.P Table of contents Use the product with Macintosh Connectivity Print tasks Use product featuresPaper and print media Supported paper and print media types Manage and maintain the product Solve problems Appendix C Specifications Appendix a Supplies and accessoriesAppendix B Service and support Appendix D Regulatory information 225 Enww Product basics Conventions used in this guide Product comparison Enww Job storage Environmental featuresFor printing meaningful information while minimizing waste Product features Feature Description Security AccessibilitySupported operating systems Product views Front view Rear view Enww Control panel Function Control-panel layoutNumber Button or light Control-panel layout Use the control-panel menus Use the menus Show Me How menu Retrieve job menu Jobs with PIN menus, two more CopiesFor the ALL Jobs no PIN and ALL USB Storage Folder Name Copies Information menu Tray 1 Type Paper handling menuTray 1 Size Tray X Size Prompt to Continue Manage supplies menuAT Very LOW Black Cartridge Stop Continue Configure device menu Printing menu PCL sub-menu Print Quality menu Resolution LOW1 Restore ModesRestore Optimize Fuser Modes Auto Cleaning Letter Auto Cleaning OFFCleaning Interval System setup menu USE Requested Tray Exclusively PS Defer Media EnabledDisabled First Duplex Blank Pages Auto USE Another Tray EnabledSleep Delay Minute Image Rotation Standard PCL Clearable Warnings JOB JAM Recovery AutoPersonality Auto Auto Continue OFF Menu Embedded Jetdirect and EIO X Jetdirect menus Default IPV4 Settings Config Method BootpSettings Subnet Mask Default IP Auto IP Dhcp Renew YES IPV6 Settings EnableSettings Primary DNS Appletalk Enable Idle TimeoutIPX/SPX Enable OFF DLC/LLC Enable LAN HW Test YES Reset Security YESDiagnostics Embedded Tests Http Test YES IPV6 Ping TestDest Type IPV4 Dest IPV4 Ping YES Resets menuRTT Average Progress Return all default settings to Restore FactoryReset the printing environment Sleep Mode OFF Diagnostics menu Service menu Enww Software for Windows Supported operating systems for Windows Supported printer drivers for Windows HP Universal Print Driver UPD UPD installation modesUse this mode if you are installing UPD for a workgroup Print to HP products in any location HP UPD PS driver description Select the correct printer driver for WindowsHP PCL 6 driver description HP UPD PCL 5 driver description Priority for print settings Print jobs Settings Change printer-driver settings for WindowsChange the default settings for all Click the Device Settings tab Windows Vista Remove software for WindowsWindows XP Embedded Web server HP Web JetadminSupported utilities for Windows HP Easy Printer Care Supported browsers Software for other operating systems Software Enww Use the product with Macintosh Supported operating systems for Macintosh Priority for print settings for MacintoshSoftware for Macintosh Supported printer drivers for Macintosh Software for Macintosh Click Options & Supplies Change printer-driver settings for MacintoshMac OS X V10.3 or Mac OS X HP Printer Utility Printer Setup UtilitySoftware for Macintosh computers Open the HP Printer Utility Embedded Web server HP Printer Utility featuresSupported utilities for Macintosh Resize documents or print on a custom paper size Use features in the Macintosh printer driverCreate and use printing presets in Macintosh Print a cover Use watermarks Print multiple pages on one sheet of paper in Macintosh Use automatic duplex printing Print on both sides of the page duplex printingStore jobs Print on both sides manually Use the Services menu Select Device Maintenance Connectivity USB connection Supported network protocols Network configurationService name Description Additional protection through authentication and encryption Llmnr Link Local Multicast Name ResolutionOr non-default settings, for an HP Jetdirect print server Guarantee privacy and data integrity between the client Set or change the network password Configure the network productView or change network settings Enww Enww Disable network protocols optional Disable IPX/SPX, AppleTalk, or DLC/LLC 1000TX Full Link speed and duplex settingsSetting Description Enww Paper and print media Understand paper and print media use Trays Size and dimensions Tray Tray 2 Duplexer Optional 500-sheetSupported paper and print media sizes Enww Custom paper sizes Supported paper and print media types Bond Tray or bin Paper type Specifications QuantityTray and bin capacity Duplexer Paper Range 60 g/m2 16 lb bond to 120 g/m2 Lb bond Special paper or print media guidelines Media type Load trays Paper orientation for loading trays Load Tray Enww Load Tray 2 or an optional 500-sheet tray Enww Enww Configure a tray to match print job settings Configure traysConfigure a tray when loading paper Configure a tray by using the Paper Handling menu Type and size Select the paper by source, type, or sizeSource Print to the rear output bin Use paper output optionsPrint to the top standard output bin Enww Use product features Economy settings EconoMode Disable or enable sleep mode Sleep delaySet sleep delay Set the real-time clock Configure Device System Setup DATE/TIMEWake time Set the wake time Enww Print a stored job Use job-storage featuresCreate a stored job Delete a stored job Walk-up USB printing Print tasks Stop the current print job from the software program Cancel a print jobStop the current print job from the control panel Use printing shortcuts Use features in the Windows printer driverOpen the printer driver How do Steps to perform Print Quality area, click EconoMode Set paper and quality optionsSet document effects Borders, Page order, and Orientation Set document finishing optionsChanges to 2 pages per sheet Rotate by 180 degrees option Set job storage options Obtain support and product-status information Set advanced printing options Enww Manage and maintain the product Print the information and show-me-how pages Type Name Description Print the information pages Print the show-me-how pages Use the HP Easy Printer Care software Open the HP Easy Printer Care software HP Easy Printer Care software sections Section Options Color Access Control Settings tabAlert Settings link HP Proactive Support Open the embedded Web server by using a network connection Use the embedded Web server Information tab Embedded Web server sectionsTab or section Other Links Tab or section OptionsNetworking tab Find help regarding various topics Use HP Web Jetadmin software Secure the embedded Web server Use security featuresIP Security Secure Disk Erase Secure stored jobs HP Encrypted High Performance hard disksHardware integration pocket Data affected Lock the control panel menus Security level Locked menus Lock the formatter HP policy on non-HP print cartridges Manage suppliesPrint-cartridge storage HP fraud hotline and Web site Change the print cartridge Supply replacement guidelinesReplace supplies and parts Replace supplies and parts Enww Enww Overview Install memoryInstall product memory Install memory, internal USB devices, and external I/O cards Xoxoxoxo Push down on the Dimm until both latches engage the Dimm Check Dimm installation Save resources permanent resources Enable memory for Windows Click the Device Settings tab Install internal USB devices Enww Enww Install EIO cards Install an EIO card Remove an EIO card Clean the paper path Clean the productClean the exterior Create and use the cleaning Determine the current firmware version Upgrade the firmwareUse the flash executable file to update the firmware Use FTP to upgrade the firmware on a network connection Use FTP to upload the firmware through a browser Upgrade the HP Jetdirect firmware \YOURSERVER\YOURCOMPUTER Enww Enww Solve problems Solve general problems Troubleshooting checklist Factors that affect product performance Restore factory settings Control-panel messages Interpret control-panel messagesControl-panel message types TOO Complex 13.JJ.NT Paper JAM Open InputTrays EIO X Buffer Overflow Fuser Error ErrorXxxx Error XY Error XX Error To continue turn off then on 53.X0.01 Error55.XX.YY DC Controller Error Unsupported Dimm Permanent Storage Write Fail Storage Error Settings ChangedPermanent Storage Full 8X.YYYY EIO Error 8X.YYYY Embedded Jetdirect Error BAD Optional Tray Connection Black Cartridge Very LOW Code CRC Error Cleaning Disk X% CompleteCleaning page Error Send RFU Upgrade on USB DEV Port EIO X Disk Spinning UP Install Black CartridgeEIO X Disk not Functional EIO Device Failure Device Insufficient Memory to LoadFONTS/DATA Load Tray 1 Type Size RAM Disk Device Failure Manually Feed Output StackOutput BIN Full RAM Disk is Write Protected RFU Load ErrorRAM Disk File System is Full ROM Disk Device Failure Tray X Open Unsupported Supply InstalledTray X Type Size Unable to Read Entire Directory USB Storage Device Failure USB Accessory Needs TOO Much PowerUsed Supply Installed USB Storage File Operation Failed Wait for printer to reinitialize Warming UP Common causes of jams Product is jammed.1 Cause SolutionJams Clear jams Clear jams from Tray Clear jams from Tray 2 or an optional 500-sheet tray Enww Enww Clear jams from the top cover Enww Clear jams from the rear door and the fuser area Enww Enww Clear jams from the duplexer Enww Enww Enww Jam recovery Set the jam recovery feature Product feeds incorrect page size Cause Solution Paper-handling problemsProduct feeds multiple sheets Cause Solution Product feeds multiple sheets Product pulls from incorrect tray Product pulls from incorrect tray Cause SolutionPaper does not feed automatically Cause Solution Paper does not feed automatically Paper does not feed from Tray 2, 3, or Paper does not feed from Tray 2 or Cause SolutionTransparencies or glossy paper will not feed Cause Solution Transparencies or glossy paper will not feed Output is curled or wrinkled Output is curled or wrinkled Cause SolutionEnvelopes jam or will not feed in the product Product does not duplex or duplexes incorrectly Under Installable Options , click Update NowAutomatic Configuration list Properties or Printing Preferences Print-quality problems associated with the environment Solve print-quality problemsPrint-quality problems associated with paper Print-quality problems associated with jams Problem Image example Solution Image defect examples Enww Repeat image Try printing to a different output bin Using. See Configure trays on Tire tracks Enww Repetitive defects ruler 1Repetitive defects ruler Solve performance problems Problem Cause Solution Solve network problems Solve connectivity problemsSolve direct-connect problems Problem Solution Solve walk-up USB printing problems Adjust the Display Brightness Control panel Setting until the text is clear Product software problems Solve common Windows problems Mac OS X V10.3 and V10.4 Library/Printers/PPDs Solve common Macintosh problemsMac OS X V10.5 Library/Printers/PPDs/Contents/ Resources Print queue might be stopped Wrong product name or IP address is being used. Another Hardware troubleshooting Cause SolutionSoftware troubleshooting Enww Supplies and accessories Order parts, accessories, and supplies Print cartridges Paper-handling accessoriesPart numbers Memory Cables and interfaces Service and support Hewlett-Packard limited warranty statement Page End User License Agreement Transfer End User License Agreement Customer self-repair warranty service Order additional HP service or maintenance agreements Customer support Repack the product What are YOU SENDING? Service information formWHO is Returning the EQUIPMENT? Have YOU Removed the Print CARTRIDGES? Enww Specifications Product model Height Depth Width Physical specificationsProduct model Height Depth Width Weight Environmental condition Printing Storage/standby Regulatory information FCC regulations Environmental product stewardship program United States and Puerto Rico Return and recycling instructionsPaper Non-U.S. returns HP LaserJet P3010 Series Material restrictionsChemical substances Material Safety Data Sheet Msds For more information Declaration of conformity Declaration of Conformity Canadian DOC regulations Safety statementsLaser safety Laser statement for Finland Luokan 1 laserlaite Substances Table China Symbols/Numerics Index IPV4 IPX/SPX Msds RFU Enww TCP/IP Enww Page CE524-90910* *CE524-90910