HP Laser CE527A#ABA manual Enww

Table 10-2Image defect examples (continued)

Problem Image example Solution

Gray background

Toner smear

Loose toner

Repeat defects

1.Do not use paper that has already been run through the product.

2.Try using a different type of paper.

3.Print a few more pages to see if the problem corrects itself.

4.Turn over the paper in the tray. Also, try rotating the paper 180°.

5.Open the CONFIGURE DEVICE menu at the product control panel. On the PRINT QUALITY submenu, increase the TONER DENSITY setting. See Print Quality menu on page 23.

6.Make sure that the environmental specifications for the product are being met. See Operating environment on page 214.

7.The print cartridge might need to be replaced.

1.Print a few more pages to see if the problem corrects itself.

2.Try using a different type of paper.

3.Make sure that the environmental specifications for the product are being met. See Operating environment on page 214.

4.Clean the inside of the product and run a cleaning page to clean the fuser. See Clean the product on page 137.

5.The print cartridge might need to be replaced.

Loose toner, in this context, is defined as toner that can be rubbed off the page.

1.If paper is heavy or rough, open the CONFIGURE DEVICE menu at the product control panel. On the PRINT QUALITY submenu, select FUSER MODES, and then select the paper type you are using. Change the setting to HIGH1 or HIGH2, which helps the toner fuse more completely onto the paper. See Print Quality menu on page 23. You must also set the type of paper for the tray you are using. See Configure trays on page 87.

2.If you have observed a rougher texture on one side of your paper, try printing on the smoother side.

3.Make sure that the environmental specifications for the product are being met. See Operating environment on page 214.

4.Make sure that the type and quality of the paper you are using meet HP specifications. See Paper and print media on page 73.

1.Print a few more pages to see if the problem corrects itself.

2.Clean the inside of the product and run a cleaning page to clean the fuser. See Clean the product on page 137.

3.The print cartridge might need to be replaced.

184 Chapter 10 Solve problems ENWW