HP Laser CE527A#ABA manual Interpret control-panel messages, Control-panel message types

Interpret control-panel messages

Control-panel message types

Four types of control-panel messages can indicate the status of or problems with the product.

Message type	Description
Status messages	Status messages reflect the current state of the product. They inform you of normal product operation
	and require no interaction to clear them. They change as the state of the product changes. Whenever
	the product is ready, not busy, and has no pending warning messages, the product displays the
	Ready status message.
Warning messages	Warning messages inform you of data and print errors. These messages typically alternate with the
	Ready message or other status messages and remain until you press the OK button. Some warning
	messages are clearable. If you set the CLEARABLE WARNINGS setting to the JOB option in the
	CONFIGURE DEVICE menu, the next print job clears these messages.
Error messages	Error messages communicate that you must perform some action, such as adding paper or clearing
	a jam.
	Some error messages are autocontinuable. If the AUTO CONTINUE setting is turned on in the
	CONFIGURE DEVICE menu, the product continues normal operation after an autocontinuable error
	message displays for 10 seconds.
	NOTE: Pressing any button during the 10-second autocontinuable error message overrides the
	auto-continue feature, and the button function takes precedence. For example, pressing the stop
	button pauses printing and offers the option to cancel the print job.

Critical-error messages Critical error messages inform you of a product failure. You can clear some of these messages by turning the product off and then on. These messages are not affected by the AUTO CONTINUE setting. If a critical error persists, service is required.

Control-panel messages

Table 10-1Control-panel messages

Control panel message	Description	Recommended action
10.XX.YY SUPPLY MEMORY ERROR	An error has occurred in one or more of the	1. Turn the product off and then on to clear
For help press	product's supplies.	the message.
	10.00.0Y = memory is defective	2. If the message persists, contact an HP-
	10.10.0Y = memory is missing	authorized service or support provider.
11.XX INTERNAL CLOCK ERROR	The real time clock has experienced an error.	Printing can continue, but a prompt appears
To continue press OK		every time you turn on the product. To resolve
		the issue, contact an HP-authorized service
		or support provider.
13.JJ.NT JAM IN <LOCATION>	A jam has occurred in the specified location.	Remove the jammed paper.
13.JJ.NT JAM INSIDE <LOCATION>		If the message persists after you have
		cleared all jams, a sensor might be stuck or
		broken. Contact an HP-authorized service or
		support provider.

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