HP Laser CE527A#ABA manual Paper-handling problems, Product feeds multiple sheets

Paper-handling problems

Use only paper that meets the specifications outlined in the HP LaserJet Printer Family Print Media Guide. Always configure the paper type on the control panel to match the type of paper that is loaded in the tray.

Product feeds multiple sheets

Product feeds multiple sheets

Cause	Solution
The input tray is overfilled. Open the tray and verify that the	Remove excess paper from the input tray.
paper stack is below the maximum stack height mark.
Print paper is sticking together.	Remove paper, flex it, rotate it 180 degrees or flip it over, and
	then reload it into the tray.
	NOTE: Do not fan paper. Fanning can cause static electricity,
	which can cause paper to stick together.
Paper does not meet the specifications for this product.	Use only paper that meets HP paper specifications for this
	product.
Trays are not properly adjusted.	Make sure that the paper guides match the size of paper being
	used.

Product feeds incorrect page size

Product feeds incorrect page size

Cause	Solution
The correct size paper is not loaded in the input tray.	Load the correct size paper in the input tray.
The correct size paper is not selected in the software program	Confirm that the settings in the software program and printer
or printer driver.	driver are correct, because the software program settings
	override the printer driver and control panel settings, and the
	printer driver settings override the control panel settings. For
	more information, see Change printer-driver settings for
	Windows on page 47 or Change printer-driver settings for
	Macintosh on page 56.
The correct size paper for the tray is not selected in the product	From the control panel, select the correct size paper for the
control panel.	tray.
The paper size is not configured correctly for the input tray.	Print a configuration page or use the control panel to determine
	the paper size for which the tray is configured.
The guides in the tray are not against the paper.	Verify that the paper guides are touching the paper.

ENWW Paper-handling problems 177