Solve problems | HP Laser CE527A#ABA guide

Check DIMM installation	130
Save resources (permanent resources)	130
Enable memory for Windows	131
Install internal USB devices	132
Install EIO cards	135
Clean the product	137
Clean the exterior	137
Clean the paper path	137
Upgrade the firmware	138
Determine the current firmware version	138
Download new firmware from the HP Web site	138
Transfer the new firmware to the product	138
Use the flash executable file to update the firmware	138
Use FTP to upload the firmware through a browser	139
Use FTP to upgrade the firmware on a network connection	139
Use HP Web Jetadmin to upgrade the firmware	140
Use Microsoft Windows commands to upgrade the firmware	140
Upgrade the HP Jetdirect firmware	140
10 Solve problems
Solve general problems	144
Troubleshooting checklist	144
Factors that affect product performance	145
Restore factory settings	146
Interpret control-panel messages	147
Control-panel message types	147
Control-panel messages	147
Jams	162
Common causes of jams	162
Clear jams	163
Clear jams from Tray 1	163
Clear jams from Tray 2 or an optional 500-sheet tray	164
Clear jams from the top cover	167
Clear jams from the rear door and the fuser area	169
Clear jams from the duplexer	172
Jam recovery	176
Paper-handling problems	177
Product feeds multiple sheets	177
Product feeds incorrect page size	177
Product pulls from incorrect tray	178
Paper does not feed automatically	178
Paper does not feed from Tray 2, 3, or 4	179
Transparencies or glossy paper will not feed	179

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HP Laser CE527A#ABA manual Solve problems

Contents

HP LaserJet P3010 Series Printers User Guide Page HP LaserJet P3010 Series Printers Copyright and License Copyright Hewlett-Packard Development Company, L.PTrademark Credits Table of contents Connectivity Use the product with Macintosh Paper and print media Use product featuresPrint tasks Supported paper and print media types Manage and maintain the product Solve problems Appendix B Service and support Appendix a Supplies and accessoriesAppendix C Specifications Appendix D Regulatory information 225 Enww Product basics Conventions used in this guide Product comparison Enww Environmental features For printing meaningful information while minimizing wasteJob storage Feature Description Product features Accessibility Supported operating systemsSecurity Front view Product views Rear view Enww Control panel Control-panel layout Number Button or lightFunction Control-panel layout Use the menus Use the control-panel menus Show Me How menu Retrieve job menu For the ALL Jobs no PIN and ALL CopiesJobs with PIN menus, two more USB Storage Folder Name Copies Information menu Tray 1 Size Paper handling menuTray 1 Type Tray X Size AT Very LOW Black Cartridge Stop Manage supplies menuPrompt to Continue Continue Printing menu Configure device menu PCL sub-menu Print Quality menu Restore Optimize LOW1 Restore ModesResolution Fuser Modes Cleaning Auto Cleaning OFFAuto Cleaning Letter Interval System setup menu Disabled PS Defer Media EnabledUSE Requested Tray Exclusively First Sleep Delay Minute USE Another Tray EnabledDuplex Blank Pages Auto Image Rotation Standard Personality Auto JAM Recovery AutoPCL Clearable Warnings JOB Auto Continue OFF Embedded Jetdirect and EIO X Jetdirect menus Menu Settings Subnet Mask IPV4 Settings Config Method BootpDefault Default IP Auto IP Settings IPV6 Settings EnableDhcp Renew YES Primary DNS IPX/SPX Enable Idle TimeoutAppletalk Enable OFF DLC/LLC Enable Diagnostics Embedded Tests Reset Security YESLAN HW Test YES Http Test YES Dest Type IPV4 Ping TestIPV6 Dest IPV4 RTT Average Resets menuPing YES Progress Reset the printing environment Restore FactoryReturn all default settings to Sleep Mode OFF Diagnostics menu Service menu Enww Software for Windows Supported operating systems for Windows Supported printer drivers for Windows Use this mode if you are installing UPD for a workgroup UPD installation modesHP Universal Print Driver UPD Print to HP products in any location HP PCL 6 driver description Select the correct printer driver for WindowsHP UPD PS driver description HP UPD PCL 5 driver description Priority for print settings Change the default settings for all Change printer-driver settings for WindowsPrint jobs Settings Click the Device Settings tab Remove software for Windows Windows XPWindows Vista HP Web Jetadmin Supported utilities for WindowsEmbedded Web server Supported browsers HP Easy Printer Care Software Software for other operating systems Enww Use the product with Macintosh Software for Macintosh Priority for print settings for MacintoshSupported operating systems for Macintosh Supported printer drivers for Macintosh Software for Macintosh Change printer-driver settings for Macintosh Mac OS X V10.3 or Mac OS XClick Options & Supplies Software for Macintosh computers Printer Setup UtilityHP Printer Utility Open the HP Printer Utility HP Printer Utility features Supported utilities for MacintoshEmbedded Web server Create and use printing presets in Macintosh Use features in the Macintosh printer driverResize documents or print on a custom paper size Print a cover Print multiple pages on one sheet of paper in Macintosh Use watermarks Store jobs Print on both sides of the page duplex printingUse automatic duplex printing Print on both sides manually Select Device Maintenance Use the Services menu Connectivity USB connection Network configuration Service name DescriptionSupported network protocols Or non-default settings, for an HP Jetdirect print server Llmnr Link Local Multicast Name ResolutionAdditional protection through authentication and encryption Guarantee privacy and data integrity between the client Configure the network product View or change network settingsSet or change the network password Enww Enww Disable IPX/SPX, AppleTalk, or DLC/LLC Disable network protocols optional Link speed and duplex settings Setting Description1000TX Full Enww Paper and print media Understand paper and print media use Size and dimensions Tray Tray 2 Duplexer Optional 500-sheet Supported paper and print media sizesTrays Enww Custom paper sizes Supported paper and print media types Tray and bin capacity Tray or bin Paper type Specifications QuantityBond Duplexer Paper Range 60 g/m2 16 lb bond to 120 g/m2 Lb bond Media type Special paper or print media guidelines Paper orientation for loading trays Load trays Load Tray Enww Load Tray 2 or an optional 500-sheet tray Enww Enww Configure a tray when loading paper Configure traysConfigure a tray to match print job settings Configure a tray by using the Paper Handling menu Select the paper by source, type, or size SourceType and size Use paper output options Print to the top standard output binPrint to the rear output bin Enww Use product features EconoMode Economy settings Sleep delay Set sleep delayDisable or enable sleep mode Wake time Configure Device System Setup DATE/TIMESet the real-time clock Set the wake time Enww Use job-storage features Create a stored jobPrint a stored job Delete a stored job Walk-up USB printing Print tasks Cancel a print job Stop the current print job from the control panelStop the current print job from the software program Open the printer driver Use features in the Windows printer driverUse printing shortcuts How do Steps to perform Set paper and quality options Set document effectsPrint Quality area, click EconoMode Changes to 2 pages per sheet Set document finishing optionsBorders, Page order, and Orientation Rotate by 180 degrees option Obtain support and product-status information Set job storage options Set advanced printing options Enww Manage and maintain the product Type Name Description Print the information and show-me-how pages Print the show-me-how pages Print the information pages Open the HP Easy Printer Care software Use the HP Easy Printer Care software Section Options HP Easy Printer Care software sections Alert Settings link Settings tabColor Access Control HP Proactive Support Use the embedded Web server Open the embedded Web server by using a network connection Embedded Web server sections Tab or sectionInformation tab Networking tab Tab or section OptionsOther Links Find help regarding various topics Use HP Web Jetadmin software IP Security Use security featuresSecure the embedded Web server Secure Disk Erase Hardware integration pocket HP Encrypted High Performance hard disksSecure stored jobs Data affected Security level Locked menus Lock the control panel menus Lock the formatter Print-cartridge storage Manage suppliesHP policy on non-HP print cartridges HP fraud hotline and Web site Supply replacement guidelines Replace supplies and partsChange the print cartridge Replace supplies and parts Enww Enww Install memory Install product memoryOverview Install memory, internal USB devices, and external I/O cards Xoxoxoxo Push down on the Dimm until both latches engage the Dimm Save resources permanent resources Check Dimm installation Click the Device Settings tab Enable memory for Windows Install internal USB devices Enww Enww Install an EIO card Install EIO cards Remove an EIO card Clean the exterior Clean the productClean the paper path Create and use the cleaning Upgrade the firmware Use the flash executable file to update the firmwareDetermine the current firmware version Use FTP to upload the firmware through a browser Use FTP to upgrade the firmware on a network connection \YOURSERVER\YOURCOMPUTER Upgrade the HP Jetdirect firmware Enww Enww Solve problems Troubleshooting checklist Solve general problems Factors that affect product performance Restore factory settings Interpret control-panel messages Control-panel message typesControl-panel messages Trays 13.JJ.NT Paper JAM Open InputTOO Complex EIO X Buffer Overflow Xxxx Error ErrorFuser Error XY Error 55.XX.YY DC Controller Error To continue turn off then on 53.X0.01 ErrorXX Error Unsupported Dimm Storage Error Settings Changed Permanent Storage FullPermanent Storage Write Fail 8X.YYYY Embedded Jetdirect Error 8X.YYYY EIO Error Black Cartridge Very LOW BAD Optional Tray Connection Cleaning page Error Cleaning Disk X% CompleteCode CRC Error Send RFU Upgrade on USB DEV Port EIO X Disk not Functional Install Black CartridgeEIO X Disk Spinning UP EIO Device Failure FONTS/DATA Insufficient Memory to LoadDevice Load Tray 1 Type Size Manually Feed Output Stack Output BIN FullRAM Disk Device Failure RAM Disk File System is Full RFU Load ErrorRAM Disk is Write Protected ROM Disk Device Failure Tray X Type Size Unsupported Supply InstalledTray X Open Unable to Read Entire Directory Used Supply Installed USB Accessory Needs TOO Much PowerUSB Storage Device Failure USB Storage File Operation Failed Warming UP Wait for printer to reinitialize Product is jammed.1 Cause Solution JamsCommon causes of jams Clear jams from Tray Clear jams Clear jams from Tray 2 or an optional 500-sheet tray Enww Enww Clear jams from the top cover Enww Clear jams from the rear door and the fuser area Enww Enww Clear jams from the duplexer Enww Enww Enww Set the jam recovery feature Jam recovery Product feeds multiple sheets Cause Solution Paper-handling problemsProduct feeds incorrect page size Cause Solution Product feeds multiple sheets Paper does not feed automatically Cause Solution Product pulls from incorrect tray Cause SolutionProduct pulls from incorrect tray Paper does not feed automatically Transparencies or glossy paper will not feed Cause Solution Paper does not feed from Tray 2 or Cause SolutionPaper does not feed from Tray 2, 3, or Transparencies or glossy paper will not feed Output is curled or wrinkled Cause Solution Envelopes jam or will not feed in the productOutput is curled or wrinkled Automatic Configuration list Under Installable Options , click Update NowProduct does not duplex or duplexes incorrectly Properties or Printing Preferences Print-quality problems associated with paper Solve print-quality problemsPrint-quality problems associated with the environment Print-quality problems associated with jams Image defect examples Problem Image example Solution Enww Try printing to a different output bin Repeat image Tire tracks Using. See Configure trays on Enww 1Repetitive defects ruler Repetitive defects ruler Problem Cause Solution Solve performance problems Solve direct-connect problems Solve connectivity problemsSolve network problems Problem Solution Solve walk-up USB printing problems Control panel Setting until the text is clear Adjust the Display Brightness Product software problems Solve common Windows problems Solve common Macintosh problems Mac OS X V10.5 Library/Printers/PPDs/Contents/ ResourcesMac OS X V10.3 and V10.4 Library/Printers/PPDs Wrong product name or IP address is being used. Another Print queue might be stopped Cause Solution Software troubleshootingHardware troubleshooting Enww Supplies and accessories Order parts, accessories, and supplies Part numbers Paper-handling accessoriesPrint cartridges Memory Cables and interfaces Service and support Hewlett-Packard limited warranty statement Page Transfer End User License Agreement End User License Agreement Customer self-repair warranty service Customer support Order additional HP service or maintenance agreements Repack the product WHO is Returning the EQUIPMENT? Service information formWhat are YOU SENDING? Have YOU Removed the Print CARTRIDGES? Enww Specifications Product model Height Depth Width Weight Physical specificationsProduct model Height Depth Width Environmental condition Printing Storage/standby Regulatory information FCC regulations Environmental product stewardship program Paper Return and recycling instructionsUnited States and Puerto Rico Non-U.S. returns Material restrictions Chemical substancesHP LaserJet P3010 Series Material Safety Data Sheet Msds For more information Declaration of Conformity Declaration of conformity Safety statements Laser safetyCanadian DOC regulations Luokan 1 laserlaite Laser statement for Finland Substances Table China Index Symbols/Numerics IPV4 IPX/SPX Msds RFU Enww TCP/IP Enww Page CE524-90910* *CE524-90910