Solve walk-up USB printing problems

Problem

Cause

Solution

 

 

 

The USB STORAGE menu does not open when you insert the USB accessory.

The product does not support this type of USB storage accessory or file system.

Save the files on a standard USB storage accessory that uses File Allocation Table (FAT) file systems. The product supports FAT12, FAT16, and FAT32 USB storage accessories.

 

The administrator might have disabled

Print the job from a computer that is

 

USB printing for this product.

connected to the product.

 

 

 

 

Too many USB storage accessories are

Remove USB storage accessories until

 

connected to the product.

the message goes away, and then

 

 

remove and reinsert the USB storage

 

 

accessory from which you want to print.

 

 

This product supports up to four USB

 

 

storage accessories.

 

 

 

 

Another menu is already open.

Close the open menu, and then reinsert

 

 

the USB storage accessory.

 

 

 

 

More than 1 minute has passed since

The menu stays open for 1 minute.

 

you inserted the USB storage accessory.

Reinsert the USB storage accessory.

 

 

 

 

The USB storage accessory has multiple

Reformat the USB storage accessory to

 

partitions. (Some USB storage

remove the partitions, or use a different

 

accessory manufacturers install

USB storage accessory.

 

software on the accessory that creates

 

 

 

partitions, similar to a CD.)

 

 

 

 

 

 

The USB storage accessory requires too

1. Remove the USB storage

 

much power.

 

accessory.

 

 

2.

Turn the product off and then on.

 

 

3.

Use a USB storage accessory that

 

 

 

has its own power supply or that

 

 

 

requires less power.

 

 

 

 

The USB storage accessory is not

1. Remove the USB storage

 

functioning correctly.

 

accessory.

 

 

2.

Turn the product off and then on.

 

 

3.

Try printing from another USB

 

 

 

storage accessory.

 

 

 

The file does not print.

You are printing a .PDF file, and the RAM

Open the SYSTEM SETUP menu, and

 

DISK feature is off.

set the RAM DISK feature to the AUTO

 

 

setting.

 

 

 

 

Another print job might be processing, or

Check the Data light on the control panel.

 

you are printing a large file.

If it is blinking, the product is processing

 

 

the job.

 

 

 

 

The trays might be empty.

Make sure paper is in at least one tray.

 

 

 

 

The product might have a paper jam.

Check the control-panel display for error

 

 

messages. Clear the jam. See Clear

 

 

jams on page 163.

 

 

 

 

ENWW

Solve walk-up USB printing problems 191

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HP Laser CE527A#ABA manual Solve walk-up USB printing problems