Service and support | HP Laser CE527A#ABA manual

B Service and support

●Hewlett-Packard limited warranty statement

●HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement

●End User License Agreement

●Customer self-repair warranty service

●Customer support

●Repack the product

●Service information form

ENWW

203

Image 215

HP Laser CE527A#ABA manual Service and support

Contents

HP LaserJet P3010 Series Printers User Guide Page HP LaserJet P3010 Series Printers Trademark Credits Copyright and LicenseCopyright Hewlett-Packard Development Company, L.P Table of contents Connectivity Use the product with Macintosh Supported paper and print media types Use product featuresPaper and print media Print tasks Manage and maintain the product Solve problems Appendix D Regulatory information Appendix a Supplies and accessoriesAppendix B Service and support Appendix C Specifications 225 Enww Product basics Conventions used in this guide Product comparison Enww Job storage Environmental featuresFor printing meaningful information while minimizing waste Feature Description Product features Security AccessibilitySupported operating systems Front view Product views Rear view Enww Control panel Function Control-panel layoutNumber Button or light Control-panel layout Use the menus Use the control-panel menus Show Me How menu Retrieve job menu USB Storage Folder Name Copies CopiesFor the ALL Jobs no PIN and ALL Jobs with PIN menus, two more Information menu Tray X Size Paper handling menuTray 1 Size Tray 1 Type Continue Manage supplies menuAT Very LOW Black Cartridge Stop Prompt to Continue Printing menu Configure device menu PCL sub-menu Print Quality menu Fuser Modes LOW1 Restore ModesRestore Optimize Resolution Interval Auto Cleaning OFFCleaning Auto Cleaning Letter System setup menu First PS Defer Media EnabledDisabled USE Requested Tray Exclusively Image Rotation Standard USE Another Tray EnabledSleep Delay Minute Duplex Blank Pages Auto Auto Continue OFF JAM Recovery AutoPersonality Auto PCL Clearable Warnings JOB Embedded Jetdirect and EIO X Jetdirect menus Menu Default IP Auto IP IPV4 Settings Config Method BootpSettings Subnet Mask Default Primary DNS IPV6 Settings EnableSettings Dhcp Renew YES OFF DLC/LLC Enable Idle TimeoutIPX/SPX Enable Appletalk Enable Http Test YES Reset Security YESDiagnostics Embedded Tests LAN HW Test YES Dest IPV4 Ping TestDest Type IPV4 IPV6 Progress Resets menuRTT Average Ping YES Sleep Mode OFF Restore FactoryReset the printing environment Return all default settings to Diagnostics menu Service menu Enww Software for Windows Supported operating systems for Windows Supported printer drivers for Windows Print to HP products in any location UPD installation modesUse this mode if you are installing UPD for a workgroup HP Universal Print Driver UPD HP UPD PCL 5 driver description Select the correct printer driver for WindowsHP PCL 6 driver description HP UPD PS driver description Priority for print settings Click the Device Settings tab Change printer-driver settings for WindowsChange the default settings for all Print jobs Settings Windows Vista Remove software for WindowsWindows XP Embedded Web server HP Web JetadminSupported utilities for Windows Supported browsers HP Easy Printer Care Software Software for other operating systems Enww Use the product with Macintosh Supported printer drivers for Macintosh Priority for print settings for MacintoshSoftware for Macintosh Supported operating systems for Macintosh Software for Macintosh Click Options & Supplies Change printer-driver settings for MacintoshMac OS X V10.3 or Mac OS X Open the HP Printer Utility Printer Setup UtilitySoftware for Macintosh computers HP Printer Utility Embedded Web server HP Printer Utility featuresSupported utilities for Macintosh Print a cover Use features in the Macintosh printer driverCreate and use printing presets in Macintosh Resize documents or print on a custom paper size Print multiple pages on one sheet of paper in Macintosh Use watermarks Print on both sides manually Print on both sides of the page duplex printingStore jobs Use automatic duplex printing Select Device Maintenance Use the Services menu Connectivity USB connection Supported network protocols Network configurationService name Description Guarantee privacy and data integrity between the client Llmnr Link Local Multicast Name ResolutionOr non-default settings, for an HP Jetdirect print server Additional protection through authentication and encryption Set or change the network password Configure the network productView or change network settings Enww Enww Disable IPX/SPX, AppleTalk, or DLC/LLC Disable network protocols optional 1000TX Full Link speed and duplex settingsSetting Description Enww Paper and print media Understand paper and print media use Trays Size and dimensions Tray Tray 2 Duplexer Optional 500-sheetSupported paper and print media sizes Enww Custom paper sizes Supported paper and print media types Duplexer Paper Range 60 g/m2 16 lb bond to 120 g/m2 Lb bond Tray or bin Paper type Specifications QuantityTray and bin capacity Bond Media type Special paper or print media guidelines Paper orientation for loading trays Load trays Load Tray Enww Load Tray 2 or an optional 500-sheet tray Enww Enww Configure a tray by using the Paper Handling menu Configure traysConfigure a tray when loading paper Configure a tray to match print job settings Type and size Select the paper by source, type, or sizeSource Print to the rear output bin Use paper output optionsPrint to the top standard output bin Enww Use product features EconoMode Economy settings Disable or enable sleep mode Sleep delaySet sleep delay Set the wake time Configure Device System Setup DATE/TIMEWake time Set the real-time clock Enww Print a stored job Use job-storage featuresCreate a stored job Delete a stored job Walk-up USB printing Print tasks Stop the current print job from the software program Cancel a print jobStop the current print job from the control panel How do Steps to perform Use features in the Windows printer driverOpen the printer driver Use printing shortcuts Print Quality area, click EconoMode Set paper and quality optionsSet document effects Rotate by 180 degrees option Set document finishing optionsChanges to 2 pages per sheet Borders, Page order, and Orientation Obtain support and product-status information Set job storage options Set advanced printing options Enww Manage and maintain the product Type Name Description Print the information and show-me-how pages Print the show-me-how pages Print the information pages Open the HP Easy Printer Care software Use the HP Easy Printer Care software Section Options HP Easy Printer Care software sections HP Proactive Support Settings tabAlert Settings link Color Access Control Use the embedded Web server Open the embedded Web server by using a network connection Information tab Embedded Web server sectionsTab or section Find help regarding various topics Tab or section OptionsNetworking tab Other Links Use HP Web Jetadmin software Secure Disk Erase Use security featuresIP Security Secure the embedded Web server Data affected HP Encrypted High Performance hard disksHardware integration pocket Secure stored jobs Security level Locked menus Lock the control panel menus Lock the formatter HP fraud hotline and Web site Manage suppliesPrint-cartridge storage HP policy on non-HP print cartridges Change the print cartridge Supply replacement guidelinesReplace supplies and parts Replace supplies and parts Enww Enww Overview Install memoryInstall product memory Install memory, internal USB devices, and external I/O cards Xoxoxoxo Push down on the Dimm until both latches engage the Dimm Save resources permanent resources Check Dimm installation Click the Device Settings tab Enable memory for Windows Install internal USB devices Enww Enww Install an EIO card Install EIO cards Remove an EIO card Create and use the cleaning Clean the productClean the exterior Clean the paper path Determine the current firmware version Upgrade the firmwareUse the flash executable file to update the firmware Use FTP to upload the firmware through a browser Use FTP to upgrade the firmware on a network connection \YOURSERVER\YOURCOMPUTER Upgrade the HP Jetdirect firmware Enww Enww Solve problems Troubleshooting checklist Solve general problems Factors that affect product performance Restore factory settings Control-panel messages Interpret control-panel messagesControl-panel message types EIO X Buffer Overflow 13.JJ.NT Paper JAM Open InputTrays TOO Complex XY Error ErrorXxxx Error Fuser Error Unsupported Dimm To continue turn off then on 53.X0.01 Error55.XX.YY DC Controller Error XX Error Permanent Storage Write Fail Storage Error Settings ChangedPermanent Storage Full 8X.YYYY Embedded Jetdirect Error 8X.YYYY EIO Error Black Cartridge Very LOW BAD Optional Tray Connection Send RFU Upgrade on USB DEV Port Cleaning Disk X% CompleteCleaning page Error Code CRC Error EIO Device Failure Install Black CartridgeEIO X Disk not Functional EIO X Disk Spinning UP Load Tray 1 Type Size Insufficient Memory to LoadFONTS/DATA Device RAM Disk Device Failure Manually Feed Output StackOutput BIN Full ROM Disk Device Failure RFU Load ErrorRAM Disk File System is Full RAM Disk is Write Protected Unable to Read Entire Directory Unsupported Supply InstalledTray X Type Size Tray X Open USB Storage File Operation Failed USB Accessory Needs TOO Much PowerUsed Supply Installed USB Storage Device Failure Warming UP Wait for printer to reinitialize Common causes of jams Product is jammed.1 Cause SolutionJams Clear jams from Tray Clear jams Clear jams from Tray 2 or an optional 500-sheet tray Enww Enww Clear jams from the top cover Enww Clear jams from the rear door and the fuser area Enww Enww Clear jams from the duplexer Enww Enww Enww Set the jam recovery feature Jam recovery Product feeds multiple sheets Paper-handling problemsProduct feeds multiple sheets Cause Solution Product feeds incorrect page size Cause Solution Paper does not feed automatically Product pulls from incorrect tray Cause SolutionPaper does not feed automatically Cause Solution Product pulls from incorrect tray Transparencies or glossy paper will not feed Paper does not feed from Tray 2 or Cause SolutionTransparencies or glossy paper will not feed Cause Solution Paper does not feed from Tray 2, 3, or Output is curled or wrinkled Output is curled or wrinkled Cause SolutionEnvelopes jam or will not feed in the product Properties or Printing Preferences Under Installable Options , click Update NowAutomatic Configuration list Product does not duplex or duplexes incorrectly Print-quality problems associated with jams Solve print-quality problemsPrint-quality problems associated with paper Print-quality problems associated with the environment Image defect examples Problem Image example Solution Enww Try printing to a different output bin Repeat image Tire tracks Using. See Configure trays on Enww 1Repetitive defects ruler Repetitive defects ruler Problem Cause Solution Solve performance problems Problem Solution Solve connectivity problemsSolve direct-connect problems Solve network problems Solve walk-up USB printing problems Control panel Setting until the text is clear Adjust the Display Brightness Product software problems Solve common Windows problems Mac OS X V10.3 and V10.4 Library/Printers/PPDs Solve common Macintosh problemsMac OS X V10.5 Library/Printers/PPDs/Contents/ Resources Wrong product name or IP address is being used. Another Print queue might be stopped Hardware troubleshooting Cause SolutionSoftware troubleshooting Enww Supplies and accessories Order parts, accessories, and supplies Memory Paper-handling accessoriesPart numbers Print cartridges Cables and interfaces Service and support Hewlett-Packard limited warranty statement Page Transfer End User License Agreement End User License Agreement Customer self-repair warranty service Customer support Order additional HP service or maintenance agreements Repack the product Have YOU Removed the Print CARTRIDGES? Service information formWHO is Returning the EQUIPMENT? What are YOU SENDING? Enww Specifications Environmental condition Printing Storage/standby Physical specificationsProduct model Height Depth Width Weight Product model Height Depth Width Regulatory information FCC regulations Environmental product stewardship program Non-U.S. returns Return and recycling instructionsPaper United States and Puerto Rico HP LaserJet P3010 Series Material restrictionsChemical substances Material Safety Data Sheet Msds For more information Declaration of Conformity Declaration of conformity Canadian DOC regulations Safety statementsLaser safety Luokan 1 laserlaite Laser statement for Finland Substances Table China Index Symbols/Numerics IPV4 IPX/SPX Msds RFU Enww TCP/IP Enww Page CE524-90910* *CE524-90910