Juniper Networks M160 manual Contacting Customer Support and Returning Hardware

Appendix B

Contacting Customer Support and Returning Hardware

This chapter describes how to return the router or individual components to Juniper

Networks for repair or replacement:

Locating Component Serial Numbers on page 255

Contacting Customer Support on page 262

Return Procedure on page 263

Tools and Parts Required on page 264

Packing the Routing Node for Shipment on page 265

Packing Components for Shipment on page 267

Locating Component Serial Numbers

Before contacting Juniper Networks, Inc. to request a Return Materials Authorization (RMA), you must find the serial number on the router or component. To list all of the router components and their serial numbers, enter the following command-line interface (CLI) command:

user@host> show chassis hardware
Hardware inventory:
Item	Version	Part number	Serial number	Description
Chassis			20082	M160
Midplane	REV 05	710-001245	AW3196
FPM CMB	REV 03	710-001642	AE6482
FPM Display	REV 03	710-001647	AW2008
CIP	REV 04	710-002649	HE0493
PEM 0	Rev 03	740-001243	LK16669	Power Entry Module
PCG 0	REV 07	710-001568	HE0486
PCG 1	REV 07	710-001568	HF1163
Routing Engine 0			8b00000792898b01	RE-2.0
Routing Engine 1			6d000007c8150801	RE-2.0
MCS 0	REV 11	710-001226	AV4497
MCS 1	REV 11	710-001226	HD2643
SFM 0 SPP	REV 07	710-001228	AG6106
SFM 0 SPR	REV 04	710-002189	AG6176	Internet Processor II
SFM 1 SPP	REV 07	710-001228	HC5574

Locating Component Serial Numbers 255