Appendix B

Contacting Customer Support andReturning Hardware
This chapter describes how to return the router or individual components to Juniper
Networksforrepairorreplacement:
Locating Component Serial Numberson page 255
Contacting Customer Support on page262
Return Procedure on page 263
Tools and Parts Required on page 264
Packing the RoutingNode for Shipment on page 265
Packing Components for Shipment on page 267

Locating Component Serial Numbers

Before contactingJuniper Networks, Inc. to request a Return Materials Authorization
(RMA), you must find the serial number on therouter or component. Tolist all of
the router components and their serial num bers,en ter the following command-line
interface (CLI) command:
user@host> show chassis hardware
Hardware inventory:
Item Version Part number Serial number Description
Chassis 20082 M160
Midplane REV 05 710-001245 AW3196
FPM CMB REV 03 710-001642 AE6482
FPM Display REV 03 710-001647 AW2008
CIP REV 04 710-002649 HE0493
PEM 0 Rev 03 740-001243 LK16669 Power Entry Module
PCG 0 REV 07 710-001568 HE0486
PCG 1 REV 07 710-001568 HF1163
Routing Engine 0 8b00000792898b01 RE-2.0
Routing Engine 1 6d000007c8150801 RE-2.0
MCS 0 REV 11 710-001226 AV4497
MCS 1 REV 11 710-001226 HD2643
SFM 0 SPP REV 07 710-001228 AG6106
SFM 0 SPR REV 04 710-002189 AG6176 Internet Processor II
SFM 1 SPP REV 07 710-001228 HC5574
Locating Component Serial Numbers 255