Contacting Customer Support and Returning Hardware
CAUTION: Do not substitute a metric nut driveror wrench. A tool that does not fit
thenutsexactlycandamagethem.Ifa7/16-in. toolisnotavailable,usepliersor
an adjustable wrench.
Blank panels to cover empty slots
Electrostatic bags orantistatic mats, one for each electronic component
removed
Electrostatic discharge(ESD) grounding wrist strap
Flat-blade screwdriver,approximately 1/4 in. (6 mm), for removing craft
interface
Mechanical lift, if available
Phillips (+) screwdrivers, numbers 1 and 2
Rubber safety cap for fiber-opticPICs or PIC cable
Packing the Routing Node for Shipment
To pack the router for shipment, follow this procedure:
1. Retrievethe shipping crate and packing materials in which the routerwas
originally shipped. If you do not have these materials, contact yourJuniper
Networks representativeabout approved packaging materials.
2. Attach an electrostatic discharge (ESD) grounding strap to your bare wris t and
connect the strap toone of the ESD points on the chassis. Make sure the router
is attached to a proper earth ground. For more information about ESD, see
“Preventing ElectrostaticDischarge Damage” on page 226.
3. On the console or other management deviceconnected to the master Routing
Engine, enterCLI operational mode and issue the following command to shut
down the routersoftware. (If two Routing Engines are installed, alsoissue the
command on the backup Routing Engine.)
user@host> request system halt
NOTE: Waituntil a message appears on the console confirmingthat the operating
system has halted.
For more informationabout the command, see the JUNOS Protocols, Class of
Service, and System Basics Command Reference.
Packing the Routing Node for Shipment 265