Juniper Networks M160 manual Information You Might Need to Supply to Jtac, Return Procedure

Contacting Customer Support and Returning Hardware

http://www.juniper.net/support/

By telephone:

From the US and Canada: 1-888-314-JTAC

From all other locations: 1-408-745-9500

If contacting JTAC by phone, enter your 11-digit case number followed by the # key if this is an existing case, or press the * key to be routed to the next available support engineer.

Information You Might Need to Supply to JTAC

When requesting support from JTAC by telephone, be prepared to provide the following information:

Your existing case number, if you have one

Details of the failure or problem

Type of activity being performed on the router when the problem occurred

Configuration data using one or more of the show commands

Return Procedure

If the problem cannot be resolved by the JTAC technician, an RMA is issued. This number is used to track the returned material at the factory and to return repaired or new components to the customer as needed.

NOTE: Do not return any component to Juniper Networks, Inc. unless you have first obtained an RMA number. Juniper Networks, Inc. reserves the right to refuse shipments that do not have an RMA. Refused shipments will be returned to the customer via collect freight.

For more information about return and repair policies, see the customer support

Web page at http://www.juniper.net/support/guidelines.html.

For product problems or technical support issues, contact the Juniper Networks Technical Assistance Center (JTAC) using the Case Manager link at http://www.juniper.net/support/, or at 1-888-314-JTAC (within the United States) or 1-408-745-9500 (from outside the United States).

When you need to return a component, follow this procedure:

1.Determine the part number and serial number of the component. For instructions, see “Locating Component Serial Numbers” on page 255.

Return Procedure 263