Manuals / Kodak / Computer Equipment / All in One Printer

Kodak manual KODAK HERO 2.2 All-in-One Printer, Problem, Possible Solutions

Models: 2.2

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Ink cartridge errors

KODAK HERO 2.2 All-in-One Printer

Problem

Ink cartridge errors

Too much paper curl after printing

Print quality

Paper jam

Cannot send or receive a fax

Possible Solutions

Make sure that KODAK Ink Cartridges are installed. Do not use non-Kodak brand or refilled ink cartridges.

Remove, then install the cartridges again. Make sure the cartridges click into place.

If you are printing pictures or documents with large areas of image content, try increasing the top and bottom margins when printing in portrait mode or the left and right margins when printing in landscape mode. Start with a 2.5-cm (1.0") margin on top and bottom and a 0.62-cm (0.25") margin on the sides. The larger the margin, the less potential there is for curl.

Print on a higher weight paper, such as 24 lb (90 gsm) paper, or print on KODAK Ultimate Paper.

Apply a border rather than printing in borderless mode.

If the paper is not stacking properly in the output tray, remove the pages as they exit.

For best results, use KODAK Paper or a paper with the COLORLOK Technology logo on the package.

Make sure the paper is loaded correctly. See Loading plain paper, 27 and Loading photo paper , 28.

Clean the printhead:

-Press .

-Press to select Maintenance, then press OK.

-Press to select Clean Printhead, then press OK.

Calibrate the printer:

-Press .

-Press to select Maintenance, then press OK.

-Press to select Calibrate Printer, then press OK.

For more information, go to www.kodak.com/go/

hero2_2support, then type the problem in the search field.

Check for paper behind the duplexer in the cleanout area.

Remove the duplexer and gently remove any paper from inside the printer.

Make sure the paper in the tray is free of tears or creases.

Make sure you do not overload the paper tray.

For more information, go to www.kodak.com/go/ hero2_2support, then type jam in the search field.

Make sure that the wall phone line is plugged into the Line in port.

Verify that the wall jack works by plugging in a phone and checking for a dial tone.

Verify that Regions is set to the correct country code.

www.kodak.com/go/aiosupport

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Kodak KODAK HERO 2.2 All-in-One Printer, Problem, Ink cartridge errors Too much paper curl after printing Print quality

Contents

Extended User Guide KODAK HERO 2.2 All-in-One PrinterEastman Kodak Company Rochester, NY Eastman Kodak Company Specifications are subject to change without notice4 Handling Paper 1 Printer Overview2 Networking Your Printer 3 Online Printer Management Tool6 Mobile Printing 7 Copying8 Scanning Cleaning the scanner glass and document backing 1 Troubleshooting9 Faxing 1 Maintaining Your Printer1 Product and Safety Specifications Components Printer OverviewPrinter Overview FeatureControl panel Home Centre SoftwareConfiguring printer settings Ordering suppliesKODAK HERO 2.2 All-in-One Printer Language Time to Low PowerDate and Time Button SoundsNetworking Your Printer Connecting to a wireless networkConnecting to a wireless network using the Wi-Fi Set-Up Wizard Connecting to a non-WPS wireless routerNetworking Your Printer Connecting to a WPS wireless routerEntering WPS PIN Setting up an IP AddressUsing Push Button Configuration a. With Push Button Configuration selected, press OKViewing the network configuration Dynamic DHCP Manual StaticNetworking Your Printer On a computer with WINDOWS OS Printing the network configurationInstalling your printer on additional computers on the network Connecting to another KODAK All-in-One PrinterIf your printer is connected to a computer with WINDOWS OS Adding a wireless network connection to a USB-connected computerChanging from USB to a wireless connection 1. Select Apple System PreferencesAccessing the Online Printer Management Tool Online Printer Management ToolDirectly from Home Centre Software v7.x or higher Online Printer Management Tool Using the Online Printer Management ToolConfiguring printer settings c. Press to select View Network Configuration, then press OKChanging the printer name 3. Select General Friendly NameKODAK HERO 2.2 All-in-One Printer 3. Select Fax Phonebook Adjusting fax settingsChanging fax settings Editing the fax phonebookKODAK HERO 2.2 All-in-One Printer Setting up Scan To E-mailCreating the outgoing e-mail profile 3. Select Scan To E-mail E-mail ProfileOnline Printer Management Tool 4. Click Add New Outgoing E-mail ProfileKODAK HERO 2.2 All-in-One Printer Setting up the e-mail address bookOnline Printer Management Tool Setting options for scan to e-mail3. Select Scan To E-mail Address Book 3. Select Scan To E-mail E-mail OptionYou can enter a Filename Prefix of your choice KODAK HERO 2.2 All-in-One Printer3. Select Scan To Network Folder Network Folder Profile Setting up Scan To Network FolderBefore you create a network folder profile Adding a network folder profileSetting scan settings for scan to network folder 1. Select Scan To Network Folder Scan SettingsKODAK HERO 2.2 All-in-One Printer Online Printer Management Tool Changing printer settings for copying and printingChanging Copy Document and Copy Photo settings 3. Select Copy & Print Copy Document or Copy PhotoChanging Print Photo settings 3. Select Copy & Print Print PhotoKODAK HERO 2.2 All-in-One Printer Online Printer Management Tool Setting up Cloud Printing3. Select Cloud Printing Google Cloud Print 4. Click Edit Settings Editing a Google Cloud Print AccountAllowed Users Editing the settings for KODAK E-mail Print ServicePrinter Settings Changing the E-mail address for your printerMinimum size Handling PaperPaper types Paper sizesDo not load envelopes with cutout or clear windows Envelope sizesLoading paper Loading plain paperHandling Paper Loading photo paperKODAK HERO 2.2 All-in-One Printer Using the scanner glassLoading originals Loading envelopesRemove all paper clips and staples from the originals Using the Automatic Document Feeder ADFImperial units 9.8 x 11 x4. Move the ADF paper edge guides until they touch the paper KODAK HERO 2.2 All-in-One PrinterPrinting two-sided documents PrintingPrinting documents Printing one-sided documentsManual two-sided printing from a computer with MAC OS Automatic two-sided printing from a computer with MAC OSManual two-sided printing Manual two-sided printing from a computer with WINDOWS OSPrinting Printing picturesPrinting forms from the control panel Viewing pictures on a memory cardKODAK HERO 2.2 All-in-One Printer Using default settings to print a pictureChanging the settings and printing pictures Printing from a memory cardDescription SettingsPrint Photos Option PrintingPrint Photos Option Printing tagged picturesSettings KODAK HERO 2.2 All-in-One PrinterPrinting panoramic pictures Printing from a wireless device3. Press for Remote Printing Settings Transferring pictures to a computerTransferring pictures to a computer with WINDOWS OS Transferring pictures to a computer with MAC OSKODAK HERO 2.2 All-in-One Printer To print from an iOS mobile device iPhone, iPad, iPod Touch Printing using Google Cloud PrintMobile Printing To print from a ChromebookPrinting pictures from an iPhone, iPad or iPod Touch device Printing using KODAK E-mail Print ServicePrinting pictures from a mobile device Printing e-mails, documents and picturesPrinting pictures from a BLACKBERRY Device Printing pictures and documents from an ANDROID OS DeviceMobile Printing Loading originals for copying Using the default settings to copy a documentAdjusting the settings and copying a document CopyingSettings Changing the number of copies of a documentEnlarging or reducing the size of a copy CopyingDarkening or lightening a copy Using the default settings to copy a photoAdjusting the settings and copying a photo Copying a photoDo not load photos in the Automatic Document Feeder ADF Copy Photo OptionSettings CopyingDo not load photos in the Automatic Document Feeder ADF Changing the number of copies of a photoEnlarging or reducing the size of a copy of a photo KODAK HERO 2.2 All-in-One PrinterTwo-sided copying Manual two-sided copyingCopying Before you begin scanning ScanningSetting SettingScanning OptionsSetting Loading originals for scanningScanning from the printer control panel Scanning to a computerSettings Scanning to a memory cardScan Option SettingsSettings Scanning from the computerScanning to e-mail Scanning to network folder5. Click Scan Application Scanning multiple pictures when connected to a computer with MAC OSScanning from the Online Printer Management Tool Scanning multiple pictures simultaneouslyKODAK HERO 2.2 All-in-One Printer a. Select Picture or Document b. Select Colour or Black & WhiteSelecting the country/region Connecting the printer for faxingFaxing Before you begin faxingKODAK HERO 2.2 All-in-One Printer Determining whether your phone line is dedicated or sharedIf you share the line with an answering machine or telephone If you have an answering serviceEntering fax sender information FaxingOptions Selecting fax settingsFax Setting KODAK HERO 2.2 All-in-One PrinterOptions Fax SettingFaxing Fax Print Fax Speed Redial if No Answer Busy Redial AttemptsOptions Setting the answer mode auto answer or manualFax Setting KODAK HERO 2.2 All-in-One PrinterAdding a new phonebook entry Using symbols in phonebook entriesWorking with the phonebook Response by faxEditing a phonebook entry Deleting a phonebook entryKODAK HERO 2.2 All-in-One Printer Printing a fax cover page Changing resolution and brightnessUsing the Online Printer Management Tool to edit the Fax Phonebook Preparing a fax for transmissionSending a fax Using the phonebook to send a faxUsing Quick Dial to send a fax Using the numeric keypad to send a faxReceiving a fax automatically Receiving a faxDialling a recently faxed number Sending a fax from your computerFax confirmation page Fax settings reportPrinting fax reports Receiving a fax manuallyFaxing Cancelling a faxGeneral care and cleaning Cleaning the scanner glass and document backingMaintaining Your Printer Maintaining Your Printer 4. Dry the glass with a lint-free cloth6. Dry the document backing with a chamois or soft, lint-free cloth Replacing ink cartridges Do not use non-Kodak brand or refilled ink cartridgesKODAK HERO 2.2 All-in-One Printer 6. Remove the cap Maintaining Your Printer4. Lift the ink cartridge out of the printhead 5. Remove the new ink cartridge from its bagKODAK HERO 2.2 All-in-One Printer Replacing the printhead5. Lift the printhead out of the carriage Maintaining Your Printer3. Remove both ink cartridges and set them aside 4. Unlatch the existing printhead by lifting the button8. Install the new printhead in the carriage KODAK HERO 2.2 All-in-One Printer6. Remove the new printhead from its bag 7. Remove the cap 12. Repeat steps 10 - 11 for the colour ink cartridge Maintaining Your Printer10. Insert the black ink cartridge into the printhead 11. Press down on the ink cartridge until you hear a clickUpdating the software and printer firmware To update the softwareTo update the printer firmware 5. Under Printer Resources, select Check for Printer Firmware UpdatesTo update the firmware Monitoring and adjusting printer performanceResetting factory defaults 4. Click Check for Software UpdatesKODAK HERO 2.2 All-in-One Printer 3. Press to select Reset All Settings, then press OKPossible Solutions TroubleshootingBasic troubleshooting ProblemKODAK HERO 2.2 All-in-One Printer ProblemInk cartridge errors Too much paper curl after printing Print quality Possible SolutionsPossible Solutions TroubleshootingGetting help on the Web ProblemStatus lights Power status lightWi-Fi status light Wi-Fi status lightCopy document features Product and Safety SpecificationsFeatures and Specifications Photo printing featuresOutput paper tray Copy photo featuresScanning features Input paper trayFax system Product and Safety SpecificationsFax resolution Automatic document feeder ADF for originalsInk cartridges Physical specificationsPower Storage dimensionsWeight Safety informationWarranty Operating dimensionsLCD screen safety Ink cartridge safetyKODAK HERO 2.2 All-in-One Printer European compliance statement Regulatory complianceFCC statement Canadian statementsREACH Article 33 declarations Power supply informationENERGY STAR Qualified German compliance statementDeclaration of Conformity Warranty InformationWarranty Warranty Coverage