Manuals / Kodak / Computer Equipment / All in One Printer

Kodak 2.2 manual Getting help on the Web, Troubleshooting, Problem, Possible Solutions

Models: 2.2

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Troubleshooting

Troubleshooting

Problem

Error codes/messages or other problems you cannot resolve

Possible Solutions

-Press .

-Press or to select Printer Settings, then press OK.

-Press to select Country/Region, then press OK.

-Press or to select your country, then press OK.

If you are connected to a DSL phone line, make sure you have a DSL filter connected to the phone jack.

For more information, go to www.kodak.com/go/ hero2_2support.

Go to www.kodak.com/go/hero2_2support, then type your error code or message.

If you need to contact Kodak (see www.kodak.com/go/ contact), have the following information available:

Kodak Service Number (located inside the printer when you open the access door)

Printer model number (located on the front of the printer)

Computer model, operating system and version of Home Centre Software

Exact wording of any error message(s) and the error code

Getting help on the Web

For more troubleshooting information:

Get help with wireless networking.		www.kodak.com/go/inkjetnetworking

Search our knowledge base of Answers to Questions.		www.kodak.com/go/hero2_2support

Download the latest firmware and software for optimal		www.kodak.com/go/hero2_2downloads
printer performance.

Check the Extended User Guide for detailed		www.kodak.com/go/hero2_2manuals
instructions and the recommended system
requirements

Get help with problems you cannot resolve.		Contact Kodak at www.kodak.com/go/contact and have the
		following information available:
		- Kodak Service Number (located inside the printer when
		you open the access door)
		- Printer model number (located on the front of the
		printer)
		- Computer model, operating system and version of
		Home Centre Software
		- Exact wording of any error message(s) and the error
		code

82	www.kodak.com/go/aiosupport

Image 88

Kodak 2.2 manual Getting help on the Web, Troubleshooting, Problem, Possible Solutions

Contents

KODAK HERO 2.2 All-in-One Printer Extended User GuideSpecifications are subject to change without notice Eastman Kodak Company Rochester, NY Eastman Kodak Company1 Printer Overview 2 Networking Your Printer3 Online Printer Management Tool 4 Handling Paper7 Copying 6 Mobile Printing8 Scanning 1 Troubleshooting 9 Faxing1 Maintaining Your Printer Cleaning the scanner glass and document backing1 Product and Safety Specifications Printer Overview ComponentsFeature Control panelHome Centre Software Printer OverviewOrdering supplies Configuring printer settingsKODAK HERO 2.2 All-in-One Printer Time to Low Power Date and TimeButton Sounds LanguageConnecting to a wireless network Connecting to a wireless network using the Wi-Fi Set-Up WizardConnecting to a non-WPS wireless router Networking Your PrinterConnecting to a WPS wireless router Networking Your PrinterSetting up an IP Address Using Push Button Configurationa. With Push Button Configuration selected, press OK Entering WPS PINDynamic DHCP Manual Static Viewing the network configurationNetworking Your Printer Printing the network configuration Installing your printer on additional computers on the networkConnecting to another KODAK All-in-One Printer On a computer with WINDOWS OSAdding a wireless network connection to a USB-connected computer Changing from USB to a wireless connection1. Select Apple System Preferences If your printer is connected to a computer with WINDOWS OSOnline Printer Management Tool Accessing the Online Printer Management ToolDirectly from Home Centre Software v7.x or higher Using the Online Printer Management Tool Configuring printer settingsc. Press to select View Network Configuration, then press OK Online Printer Management Tool3. Select General Friendly Name Changing the printer nameKODAK HERO 2.2 All-in-One Printer Adjusting fax settings Changing fax settingsEditing the fax phonebook 3. Select Fax PhonebookSetting up Scan To E-mail Creating the outgoing e-mail profile3. Select Scan To E-mail E-mail Profile KODAK HERO 2.2 All-in-One Printer4. Click Add New Outgoing E-mail Profile Online Printer Management ToolSetting up the e-mail address book KODAK HERO 2.2 All-in-One PrinterSetting options for scan to e-mail 3. Select Scan To E-mail Address Book3. Select Scan To E-mail E-mail Option Online Printer Management ToolKODAK HERO 2.2 All-in-One Printer You can enter a Filename Prefix of your choiceSetting up Scan To Network Folder Before you create a network folder profileAdding a network folder profile 3. Select Scan To Network Folder Network Folder Profile1. Select Scan To Network Folder Scan Settings Setting scan settings for scan to network folderKODAK HERO 2.2 All-in-One Printer Changing printer settings for copying and printing Changing Copy Document and Copy Photo settings3. Select Copy & Print Copy Document or Copy Photo Online Printer Management Tool3. Select Copy & Print Print Photo Changing Print Photo settingsKODAK HERO 2.2 All-in-One Printer Setting up Cloud Printing 3. Select Cloud Printing Google Cloud Print 4. Click Edit SettingsEditing a Google Cloud Print Account Online Printer Management ToolEditing the settings for KODAK E-mail Print Service Printer SettingsChanging the E-mail address for your printer Allowed UsersHandling Paper Paper typesPaper sizes Minimum sizeEnvelope sizes Loading paperLoading plain paper Do not load envelopes with cutout or clear windowsLoading photo paper Handling PaperUsing the scanner glass Loading originalsLoading envelopes KODAK HERO 2.2 All-in-One PrinterUsing the Automatic Document Feeder ADF Imperial units 9.8 x11 x Remove all paper clips and staples from the originalsKODAK HERO 2.2 All-in-One Printer 4. Move the ADF paper edge guides until they touch the paperPrinting Printing documentsPrinting one-sided documents Printing two-sided documentsAutomatic two-sided printing from a computer with MAC OS Manual two-sided printingManual two-sided printing from a computer with WINDOWS OS Manual two-sided printing from a computer with MAC OSPrinting pictures Printing forms from the control panelViewing pictures on a memory card PrintingUsing default settings to print a picture Changing the settings and printing picturesPrinting from a memory card KODAK HERO 2.2 All-in-One PrinterSettings Print Photos OptionPrinting DescriptionPrinting tagged pictures SettingsKODAK HERO 2.2 All-in-One Printer Print Photos OptionPrinting from a wireless device 3. Press for Remote Printing SettingsTransferring pictures to a computer Printing panoramic picturesTransferring pictures to a computer with MAC OS Transferring pictures to a computer with WINDOWS OSKODAK HERO 2.2 All-in-One Printer Printing using Google Cloud Print Mobile PrintingTo print from a Chromebook To print from an iOS mobile device iPhone, iPad, iPod TouchPrinting using KODAK E-mail Print Service Printing pictures from a mobile devicePrinting e-mails, documents and pictures Printing pictures from an iPhone, iPad or iPod Touch devicePrinting pictures and documents from an ANDROID OS Device Printing pictures from a BLACKBERRY DeviceMobile Printing Using the default settings to copy a document Adjusting the settings and copying a documentCopying Loading originals for copyingChanging the number of copies of a document Enlarging or reducing the size of a copyCopying SettingsUsing the default settings to copy a photo Adjusting the settings and copying a photoCopying a photo Darkening or lightening a copyCopy Photo Option SettingsCopying Do not load photos in the Automatic Document Feeder ADFChanging the number of copies of a photo Enlarging or reducing the size of a copy of a photoKODAK HERO 2.2 All-in-One Printer Do not load photos in the Automatic Document Feeder ADFManual two-sided copying Two-sided copyingCopying Scanning Before you begin scanningSetting ScanningOptions SettingLoading originals for scanning Scanning from the printer control panelScanning to a computer SettingScanning to a memory card Scan OptionSettings SettingsScanning from the computer Scanning to e-mailScanning to network folder SettingsScanning multiple pictures when connected to a computer with MAC OS Scanning from the Online Printer Management ToolScanning multiple pictures simultaneously 5. Click Scan Applicationa. Select Picture or Document b. Select Colour or Black & White KODAK HERO 2.2 All-in-One PrinterConnecting the printer for faxing FaxingBefore you begin faxing Selecting the country/regionDetermining whether your phone line is dedicated or shared KODAK HERO 2.2 All-in-One PrinterIf you have an answering service Entering fax sender informationFaxing If you share the line with an answering machine or telephoneSelecting fax settings Fax SettingKODAK HERO 2.2 All-in-One Printer OptionsFax Setting FaxingFax Print Fax Speed Redial if No Answer Busy Redial Attempts OptionsSetting the answer mode auto answer or manual Fax SettingKODAK HERO 2.2 All-in-One Printer OptionsUsing symbols in phonebook entries Working with the phonebookResponse by fax Adding a new phonebook entryDeleting a phonebook entry Editing a phonebook entryKODAK HERO 2.2 All-in-One Printer Changing resolution and brightness Using the Online Printer Management Tool to edit the Fax PhonebookPreparing a fax for transmission Printing a fax cover pageUsing the phonebook to send a fax Using Quick Dial to send a faxUsing the numeric keypad to send a fax Sending a faxReceiving a fax Dialling a recently faxed numberSending a fax from your computer Receiving a fax automaticallyFax settings report Printing fax reportsReceiving a fax manually Fax confirmation pageCancelling a fax FaxingCleaning the scanner glass and document backing General care and cleaningMaintaining Your Printer 4. Dry the glass with a lint-free cloth Maintaining Your Printer6. Dry the document backing with a chamois or soft, lint-free cloth Do not use non-Kodak brand or refilled ink cartridges Replacing ink cartridgesKODAK HERO 2.2 All-in-One Printer Maintaining Your Printer 4. Lift the ink cartridge out of the printhead5. Remove the new ink cartridge from its bag 6. Remove the capReplacing the printhead KODAK HERO 2.2 All-in-One PrinterMaintaining Your Printer 3. Remove both ink cartridges and set them aside4. Unlatch the existing printhead by lifting the button 5. Lift the printhead out of the carriageKODAK HERO 2.2 All-in-One Printer 8. Install the new printhead in the carriage6. Remove the new printhead from its bag 7. Remove the cap Maintaining Your Printer 10. Insert the black ink cartridge into the printhead11. Press down on the ink cartridge until you hear a click 12. Repeat steps 10 - 11 for the colour ink cartridgeTo update the software To update the printer firmware5. Under Printer Resources, select Check for Printer Firmware Updates Updating the software and printer firmwareMonitoring and adjusting printer performance Resetting factory defaults4. Click Check for Software Updates To update the firmware3. Press to select Reset All Settings, then press OK KODAK HERO 2.2 All-in-One PrinterTroubleshooting Basic troubleshootingProblem Possible SolutionsProblem Ink cartridge errors Too much paper curl after printing Print qualityPossible Solutions KODAK HERO 2.2 All-in-One PrinterTroubleshooting Getting help on the WebProblem Possible SolutionsPower status light Wi-Fi status lightWi-Fi status light Status lightsProduct and Safety Specifications Features and SpecificationsPhoto printing features Copy document featuresCopy photo features Scanning featuresInput paper tray Output paper trayProduct and Safety Specifications Fax resolutionAutomatic document feeder ADF for originals Fax systemPhysical specifications PowerStorage dimensions Ink cartridgesSafety information WarrantyOperating dimensions WeightInk cartridge safety LCD screen safetyKODAK HERO 2.2 All-in-One Printer Regulatory compliance FCC statementCanadian statements European compliance statementPower supply information ENERGY STAR QualifiedGerman compliance statement REACH Article 33 declarationsWarranty Information WarrantyWarranty Coverage Declaration of Conformity