Manuals / Kyocera / Computer Equipment / All in One Printer

Kyocera FS-C5400DN, FS-1300D, FS-1100 manual Paper Jam at Cassette 2 to, 6-20, Troubleshooting

Models: FS-1100 FS-1300D FS-C5400DN

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Page 198

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Paper Jam at Cassette 2 (to 5)

Paper is jammed in the optional cassette. Remove the jammed paper using the procedure given below.

Pull out the optional cassette and remove the jammed paper.

6-20	Troubleshooting

Page 198

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Kyocera FS-C5400DN, FS-1300D, FS-1100 manual Paper Jam at Cassette 2 to, 6-20, Troubleshooting

Contents

FS-C5400DN OPERATION GUIDEPage Contents Glossary Index A-12Copyright Notice Legal and Safety InformationNotice on Software Regarding TradenamesLicense Agreements Typeface Trademark AcknowledgementMonotype Imaging License Agreement Open SSLeay License Original SSLeay License Page Compliance and Conformity Interface connectorsLaser Notice Safety InformationLaser Safety Radio Frequency TransmitterLabel inside the printer Laser radiation warning Cautionary LabelsThe printer bears any of the following labels For Europe, Asia, and other countriesDECLARATION OF CONFORMITY TO CDRH RegulationsOzone concentration 2004/108/EC, 2006/95/EEC, 93/68/EEC and 1999/5/ECEN ISO DisclaimerAutomatic 2-SidedPrint Function Energy Saving Control FunctionSleep Paper RecyclingInstallation Precautions Other PrecautionsEnvironment Other Precautions Power Supply/Grounding the PrinterHandling of Plastic Bags Precautions for Use Cautions when Using the PrinterOther Precautions Cautions for Toner HandlingChapter 4 - Using the Operation Panel About the Operation GuideConventions Chapter 5 - Maintenance1 Machine Parts Components at the Front of the Printer Components at the Left of the PrinterInternal Components Components at the Rear of the PrinterOperation Panel 2 Printing Operation Menu Changing Network Interface ParametersSetting SubmenuPrinting a Status Page Installing the Printer Driver Installing the Software in WindowsExpress Mode 1Select Custom Mode Custom ModeInstallation on a Macintosh 5Double-click Kyocera OS X8Open System Preferences and click Print & Fax Printing Operation Printing Operation Printing from Application Software Exiting the Status Monitor Status MonitorAccessing the Status Monitor Screen OverviewShow the status monitor Configure3D View PreferencesSound Notification Tab Status Monitor SettingsEnable Event Notification Sound fileDoubles the size of the Status Monitor window Appearance TabEnlarge window Always on topUninstalling Software Windows PC 5Click Uninstall2-16 Printing Operation3 Handling Paper Specification General GuidelinesPaper Specifications Paper AvailabilityRecommended Paper WeightMinimum and Maximum Paper Sizes SizeSize Selecting the Right PaperMP Tray Only Cassette orU. S. Bond Weight lb Basis WeightPaper Weight Equivalence Table Europe Metric Weight g/m²Moisture Content Paper GrainOther Paper Properties Special Paper Paper Type to be UsedPaper Type to be Selected Specification TransparencyItem Specification LabelsItem Postcards EnvelopesPreprinted Paper Thick PaperColored Paper Recycled PaperEnvelopes Paper Source Paper TypePaper Weight Paper TypeLoading Paper Loading Paper into the Cassette6 Slide the paper into the paper cassette Loading Paper into the MP Multi-PurposeTray Correct Incorrect Paper stopper 4 Using the Operation Panel General Information Understanding the Operation Panel Message DisplayStatus Information Error CodesRefer to the Troubleshooting on page MessageReady, Data, and Attention Indicators Ready to printToner IndicatorCanceling a Printing Job KeysCancel Key MENU KeyBack Key Print Are you sure? z Q Data01 Yes NoOK Key Left Select Key / Right Select KeyUsing the Menu Selection System Menu Selection SystemFile Name 1Report Print 2USB Memory 3Job Box ExitDetail ABCDEFGHIJKLMNOPQRSTN DetailSetting a Mode Selection Menu Menu1Report Print 2USB Memory 3Job Box Exit Yes No Report Print: a b 1Menu Map 2Status Page3Font List Exit Print Are you sure? z Menu Map Using the Operation PanelPrinter Menu MapFS-C5400DN Menu Map SampleStatus Page Printing a printers status page Print Are you sure? z Status Page Yes NoStatus Page Understanding the Status PageFont List Printing a list of the printers fonts 2 Printer Settings Information3 Installed Options 1 Firmware VersionPrint Are you sure? z Font List Yes No Print Are you sure? z RAM File List Yes No PrintAre you sure? z Hard Disk File List Yes No Print Are you sure? z Mem. Card File List Yes NoUSB Memory USB memory selection Print File Prints the selected file Detail Shows the details of the selected fileCannot remove the memory while in use Folder Name: 1/ ABCDEFGHIJKLMNOPQRSTN DetailABCDEFGHIJKLMNOPQRSTN DetailQuick Copy Job BoxJob Retention Proof-and-HoldQuick Copy Using Quick Copy 1Quick Copy 2Private/Stored 3Job Box SettingsJob Box ExitUser02 Quick CopyUser01 lUser03Quick Copy QData02 QData03 Delete DeleteAre you sure? z Q Data01 Yes No Completed User01User02 Quick CopyUser01 lUser03User01 AcceptedQuick Copy User020000-9999 Private/Stored: a b lUser01 lUser02 lUser03l User01 0123456789 Bckspace EnterCopies 0123456789Bckspace Enter Delete Are you sure? z Q Data01 Print Are you sure? z Q Data01 Yes No AcceptedJob Box Settings Job Box Configuration Completed Job Box Settings: a b 1Quick Copy JobsQuick Copy Jobs: a b ExitContent Job LogJob Log: a b 0006 n ABCDEFGHIJN Detail0006 Detail Counter Viewing the counter value Total Displaying the total printed pagesColor Displaying the color printed pages Black & White: O b Total17000 A42000 B51000 3Cassette 2 Set Exit MP Tray Set.: a b Paper SettingsPaper Settings: a b 1MP Tray Set 2Cassette 1 Set 1Paper Size 2Media Type ExitPaper Size 1 *Envelope Monarch 2Envelope #10 3Envelope DLMedia Type Paper type setting for MP tray 2Transparency 3Preprinted Exit MP Tray Set.: a b 1Paper Size 2Media Type1 *Plain ExitSelecting the Size Dial Setting Cassette 1 Set.: a b 1Media Type2Other Paper Size 3Custom PaperSize Exit Setting the Paper Size from the Operation PanelUsing the Operation Panel Other Paper Size: a b 1*Envelope C5 2Executive3 Letter Exit 5Press U or V to select the desired paper sizeSize EntryY: a b Custom PaperSize: a b 1Measurement 2Size EntryY3Size EntryX Exit Measurement: a b 1*inch 2mm Setting a Custom Paper SizeSize EntryX: a b Custom PaperSize Cassette 1 SetOther Paper Size Media TypeSetting the Paper Thickness Paper WeightMedia Type 3Preprinted Exit 1Paper Weight Exit Paper Weight: a b 1Extra HeavyMedia Type Set.: a b 1Plain 2Transparency 2*Heavy 3Heavy Media Type Set.: a b 1PlainCUSTOM 1Paper Weight 2Duplex Exit Paper Weight: a b1Paper Weight 2Duplex Exit 1Extra Heavy 2*Heavy 3Heavy Media Type Set.: a bReset Type Adjust. Are you sure? Yes No Reset Type Adj. Resets customized settings2Paper Feed Mode 3Duplex Exit Print SettingsPrint Settings: a b 1Paper Selection Paper Selection: a b 1*MP Tray 2CassetteWhen the Paper Runs Out During Printing Paper Feed Mode: a b 1*Auto 2FixedAlternative PlainDuplex Setting the duplex printing Binding ModesOverride A4/LTR: a b 1*Off 2On 1 *Off2Bind Long Edge 3Bind Short Edge Emulation Set. Setting the emulationEmulation Emulation Set.: a b 1Emulation 2KPDL Error Rpt2KPDL Error Rpt Exit KPDL Error Rpt.: a b 1*Off 1 *PCL61 *Color Color Mode2Gloss Mode Exit 2Black & White Print Quality: a b 1EcoPrint1 *Low Gloss Mode2High Page Setting: a b 1Copies 2Orientation 3Wide A4 ExitCopies Number of copies Orientation: a b 1*Portrait 2LandscapeCopies Orientation Print orientation1 *Off Wide A42On XPS FitTo Page: a b 1*Off 2On Wide A4 Wide A4 pitch2Press OK. The TIFF/JPEG Size screen appears 2Image Resolution 3Print ResolutionTIFF/JPEG Size: a b 1*Paper Size 4-541TCP/IP 2IPv4 Setting 3IPv6 Setting Exit Network Network settings1TCP/IP Settings Exit TCP/IP Settings: a b NetworkTCP/IP Enable/Disable TCP/IP IPv4 Setting: a b 1DHCP 2IP Address 3Subnet MaskTCP/IP IPv4 Setting TCP/IP IPv4 settingsIP Address: a b DHCP1Off 2*On DHCP DHCP settingSubnet Mask Subnet Mask Subnet mask settingDefault Gateway Gateway setting Default Gateway: a b BonjourBonjour Bonjour setting TCP/IPIPv6: a b 1Off 2*On IPv6 Setting: a b 1TCP/IPIPv6 2RAStateless3DHCPv6 Exit IPv6 Setting TCP/IP IPv6 settingsRAStateless RA Stateless setting RAStateless: a b 1Off 2*OnDHCPv6 DHCPv6 DHCPv6 settingDevice Common: a b 1Language 2Buzzer Device Common Selecting/Setting the common device3RAM Disk Setting Exit LanguageUsing the Operation Panel Buzzer1Key Confirmation 2Job Finish 3Ready Exit Press OK. The Buzzer screen appearsReady Key Confirmation: a b 1Off 2*OnJob Finish Key Confirmation Key confirmation tone settingError 1Off 2*On Error Error tone settingRAM Disk Setting: a b 1RAM Disk Mode 2RAM Disk Size ExitRAM Disk Setting Using the RAM disk RAM Disk Mode Setting the RAM disk RAM Disk Mode: a b 1*Off 2OnRAM Disk Size: a b RAM Disk Size RAM disk size settingFormat Are you sure? zHard Disk Yes No Format Hard DiskDisplay Bright. Display brightness setting Format Are you sure? zMemory Card Yes NoDisplay Bright.: a b 1Darker 2Darker 3*Normal Format Mem. Card Formatting the memory card2Paper Mismatch Exit Error Handling: a b 1DuplexPaperErrorDuplexPaperError: a b 1 *1-sided 2Display Error Error Handling Error detection setting3PanelReset Timer Exit Paper Mismatch: a b 1*Continue 2Display ErrorTimer Setting: a b 1Err. Clear Timer 2Sleep Timer Timer SettingErr. Clear Timer Setting the error clear time Err. Clear Timer: a bSleep Timer Sleep Timer Sleep timer timeout timePanelReset Timer: a b PanelReset Timer Setting the panel reset timerFormFeed TimeOut:a b 5 - 495 /30-secAuto Sleep Auto Panel Reset: a b 1Off 2*OnAuto Err. Clear: a b 1*Off 2On Auto Sleep Setting the sleep timerSecurity Security function setting 1Off/On 2Frame Type Exit Network Security: a b 1Netware 2AppleTalk 3IPPNetware Netware NetWare setting1 *Auto Off/OnFrame Type 2802.3 3Ether-IIIPP IPP setting AppleTalkAppleTalk AppleTalk setting 1 *Off1Off/On 2*Encryption Exit SSL Setting1SSL 2IPP over SSL 3HTTPS Exit SSL Setting SSL Server settingComplete Encryption3DES Encryption Encryption settingIPP over SSL SSL Server IPP over SSL setting IPP over SSL: a b 1*Off 2OnHTTPS HTTPS SSL Server HTTPS setting3Option I/F Exit IPSecI/F Block Set.: a b 1USB Host 2USB Device USB Host1 *Unblock USB DeviceOption I/F 2Block0123456789 Bckspace Next Job Account.Set. Job Account setting0123456789 Bckspace Login Job Account.Set.:a b 1Job Accounting 2Account. ReportJob Accounting Job Accounting settings Job Accounting: a b 1*Off 2On Print Are you sure?z Account. Report Yes No Account. Report Account report printingPrinted Pages: a b Total300000 1Printed Pages 2Counter ResetEach Job Account: a b k341736 k00923022 k12345678 Color200000 Black & WhiteAccount ID Reset counter. Are you sure? z k Yes NoAccount. List: a b k1228 k00122 k3485739 1 - 8 digit1Detail/Edit 2Delete 3Exit 2Restrict.Total 3LimitTotal LimitTotal: a b Restrict.Total: a b 1*Off 2Counter Limit3Reject Usage Detail/Edit: a b 1Account ID This account ID is already registered3LimitTotal Account. List: a b k1228 k00122 Restrict.Color: a b 1*Off 2Counter Limit2Restrict.Total 3LimitTotal LimitColor: a b k3485739 AddApply Limit Delete Are you sure? z k Yes NoAccount. List: a b k00122 k3485739 Add 1Immediately 2*SubsequentlyUnknown ID Job: a b 1*Reject 2Permit Job Account.Set.:a b 1Job Accounting2Account. Report 3Each Job Account Exit 0123456789 Bckspace Login Administrator: P b Administrator Administrator settingsAdmin. Password: P b 1 - 16 digit 1Admin. ID 2Admin. Password ExitNew ID 1Admin. ID 2Admin. Password Exit Confirm Password: P b 0 - 16 digit0123456789 Bckspace Enter Administrator: a b New Password: P b 0 - 16 digitStart the color calibration. Are you sure? Adjust/Maint.: a b 1ColorCalibration2Color Regist 3Restart Exit Yes NoNormal 1Print Chart 2Adjust Magenta 3Adjust Cyan ExitColor Regist.: a b 1Normal 2Detail Exit Print Are you sure? z Registration chartColor Registration Correction Chart Sample Color Registration Correction Chart NormalUsing the Operation Panel 4-991Print Chart 2Adjust Magenta 3Adjust Cyan Exit Adjust Magenta: a b I - A, 0 - H-L:/0- V: 0 H-R:0Adjust Magenta: a b I - A, 0 - H-L:/*- V: 0 H-R:0 Adjust Magenta Magenta correctionI - A Adjust CyanAdjust Yellow: a b I - A, 0 - H-L:/0- V: 0 H-R:0 H-L:/0-Print Are you sure? z Registration chart Yes No 1Print Chart 2Adjust Magenta 3Adjust Cyan ExitDetail Sample Color Registration Correction Chart Detail Using the Operation Panel4-103 H-4:0 H-5:0 V-3:0 Adjust Magenta: a b I - A, 0 - H-1:/0-H-2:0 H-3:0Adjust Magenta: a b I - A, 0 - H-1:/*-H-2:0 H-3:0 1Print Chart 2Adjust Magenta 3Adjust Cyan ExitH-4:0 H-5:0 V-3:0 Restart Are you sure? Yes No Adjust Yellow: a b I - A, 0 - H-1:/0-H-2:0 H-3:0I - A, 0 - H-1:/0-H-2:0 H-3:0 H-4:0 H-5:0 V-3:0 Adjust Cyan2Network Status 3Test Page Exit Print Service Setting: a b 1Service StatusAre you sure? z Service Status Yes No Service Setting for MaintenanceNetwork Status Printing the network status page Print Are you sure? z Network Status Yes NoPrint Are you sure? z Test Page Yes No Test Page Printing the test pageMaintenance Are you sure? Yes No DEV-CLN Are you sure? Yes NoDEV-CLNDeveloper/Refresh mode setting LSU LSU cleaning mode setting Drum Are you sure? Yes No LSU Are you sure?Drum Drum/Refresh mode setting Yes NoUsing the Operation Panel 4-110Cleaning the Printer 5 MaintenanceToner Container Replacement General InformationToner Color Toner Container ReplacementGeneral Information Toner container model numberToner Kits Replacing the Toner Container 4Take the new toner container out of the toner kit Replacing the Waste Toner Box 5Open the cap of the new waste toner box Cleaning the Printer Cleaning the Paper Transfer Unit4Push the front cover back in completely Maintenance 5-10Error Messages 6 TroubleshootingPrint Quality Problems General GuidelinesGeneral Guidelines SymptomRefer to Print Quality Problems on page Check ItemsCorrective Action Print Quality ProblemsPrinted Results pageContainer Replacement on page Replacement on pageFor details, refer to Paper Settings on page Printed ResultsCorrective Action Cleaning the Paper Transfer Unit on pagePrinted Results Grey backgroundError Messages Check cassette # CancelingClean the printer Check waste tonerClose left cover Job Accounting KPDL error No multi copies Press OKRAM disk error Unknown toner Incorrect account ID Incorrect passwordIncorrect ID MessageMemory Card and USB Memory Errors Code Meaning Storage Error CodesHard Disk Errors Code Meaning RAM Disk Errors Code Meaningjammed in Clearing Paper JamsPaper the printercassette # Paperjammed in HelpPaper Jam in Printer 6-19 Troubleshooting4Close the front cover FuserTroubleshooting Paper Jam at Cassette 2 to6-20 Appendix Basic Specification InterfaceUSB Interface ConnectorsManagement using Web Browsers Network InterfaceAutomatic IP Address Resolution ConnectorOperation Environment EMI CountermeasuresVCCI Class B, FCC Class B U.S., CE Europe About the Options Expansion Memory Modules Expansion Memory ModulesInstalling the Memory Modules Removing a Memory ModulePrint Are you sure? z Status Page Yes No Checking Expansion MemoryPF-500, PF-510Paper Feeder General Description of OptionsMemory Card Reading the Memory CardAdditional network interface Base CA-500Hard Disk HD-5A PF-510USB Memory Specifications ItemDescription Item DescriptionPaper Types† A-14 DHCP Dynamic Host Configuration Protocol GlossaryDefault Gateway Form Feed TimeoutIP Address Internet Protocol Address NetBEUI NetBIOS Extended User InterfaceSleep mode KPDLStatus page Subnet MaskUSB Universal Serial Bus Glossary-4 Index Index-2 Index-3 Index-4 We recommend the use of our own brand supplies Page First Edition 452+%9