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| Chapter 7: Troubleshooting and Support | |
| Problem | Possible Solution | |
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14. | • Make sure that |
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| • If |
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15. | The media center will not turn on after being | • If blue light on front panel is blinking, wait for at least one |
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| plugged in. | minute for the light to turn off, then press Power again. |
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16. | After a power outage (or after the media center | • This is normal; the media center is |
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| power cord was accidentally unplugged), the blue | • Wait for at least one minute for the light to turn off, then press Power. |
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| light on the front of the media center starts to blink. |
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17. | The media center turned itself Off and the blue | • Momentary power fluctuation caused the media center to turn off to |
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| light on the front panel starts to blink. | prevent damage. Wait for the blue light to stop flashing and turn On |
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| again. |
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| • If the media center does not stay turned On, use the System Reset |
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| button. If this happens frequently, obtain an AC line power |
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| conditioner/surge protector. |
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18. | Media center functions do not respond to the | • Use the System Reset button as explained at the end of this section. |
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| remote control or to front panel control and will |
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| not Power Off. |
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19. | Name options are not available for some channels | • Only memorized analog channels can be named. |
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20. | When viewing a stopped VCR, white lines are | • Turn off video mute for the VCR. |
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| rolling on the screen. | • Begin playing the tape. |
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| • Change the VCR input to the antenna input. |
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21. | When a Device is selected from the Device | • Make sure the selected device is turned on. |
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| Selection menu, the screen is blue | • From the Edit NetCommand® menu select Review. Verify that |
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| (no signal source). | the inputs are actually connected to the media center . If they are |
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| not, either change the physical connections on the rear panel, or |
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| select Change on the Edit NetCommand menu to change the |
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| media center NetCommand settings for the connection screen for |
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| each device. |
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22. | The Device does not respond to button presses | • Remote has not been set up for NetCommand® use. |
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| from the remote. | • The incorrect manufacturer was selected during setup. |
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| Select Change from the Setup menu and then the device |
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| to display the manufacturer selection. Change if necessary. |
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| • The device is not supported and keys have not been learned. |
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| • The requested function is not supported by NetCommand. |
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| Verify that the function is supported or keys are learned. |
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| • The IR emitter is incorrectly placed. Make sure the IR emitter is |
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| facing the IR sensor in the device. |
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| • The IR emitter is not plugged into the IR emitter Output NetCommand. |
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| • The IR emitter is facing the display, causing double signals. Be |
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| sure that the IR emitter cannot send to the display. |
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23. | The A/V Receiver is the selected audio source | • Check to see if the A/V Receiver power is turned on. After the power |
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| but there is no sound. | is turned on, redisplay the Device Selection menu and press ENTER |
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| to allow NetCommand to correctly select the A/V Receiver input. |
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| • From the NetCommand Menu select Review. Check the Review |
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| screen to see if the A/V Receiver inputs and device correspond to the |
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| actual connections on the A/V Receiver. If they do not match, either |
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| change the actual connections, or select Change on the Edit |
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| NetCommand menu to change the AVR input on the Connection screen. |
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| • Verify the connections and NetCommand setup for the A/V receiver and the |
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| desired source device, if any. |
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| From the NetCommand menu, select Review. Check the Review screen to |
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| see if the A/V Receiver inputs and device listed correspond to the physical |
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| connections on the A/V Receiver. If they do not match, either change the |
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| physical connections or change the NetCommand setup. To change the |
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| NetCommand setup, make the audio source TV Audio and select a source device |
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| other than the one you want to change. Next select the Change option on the |
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| Edit NetCommand menu to change the A/V receiver input for the device on the |
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| Connection screen. |
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