Chapter 7: Troubleshooting and Support

 

Problem

Possible Solution

 

 

 

 

14.

V-Chip is not working.

• Make sure that V-Chip is On.

 

 

 

• If V-Chip Hours are currently set to disable the V-Chip lock, the

 

 

 

V-Chip will not block programming.

 

 

 

 

 

15.

The media center will not turn on after being

• If blue light on front panel is blinking, wait for at least one

 

 

plugged in.

minute for the light to turn off, then press Power again.

 

 

 

 

 

16.

After a power outage (or after the media center

• This is normal; the media center is re-intitalizing.

 

 

power cord was accidentally unplugged), the blue

• Wait for at least one minute for the light to turn off, then press Power.

 

 

light on the front of the media center starts to blink.

 

 

 

 

 

 

17.

The media center turned itself Off and the blue

• Momentary power fluctuation caused the media center to turn off to

 

 

light on the front panel starts to blink.

prevent damage. Wait for the blue light to stop flashing and turn On

 

 

 

again.

 

 

 

• If the media center does not stay turned On, use the System Reset

 

 

 

button. If this happens frequently, obtain an AC line power

 

 

 

conditioner/surge protector.

 

 

 

 

 

18.

Media center functions do not respond to the

• Use the System Reset button as explained at the end of this section.

 

 

remote control or to front panel control and will

 

 

 

not Power Off.

 

 

 

 

 

 

19.

Name options are not available for some channels

• Only memorized analog channels can be named.

 

 

 

 

 

20.

When viewing a stopped VCR, white lines are

• Turn off video mute for the VCR.

 

 

rolling on the screen.

• Begin playing the tape.

 

 

 

• Change the VCR input to the antenna input.

 

 

 

 

 

21.

When a Device is selected from the Device

• Make sure the selected device is turned on.

 

 

Selection menu, the screen is blue

• From the Edit NetCommand® menu select Review. Verify that

 

 

(no signal source).

the inputs are actually connected to the media center . If they are

 

 

 

not, either change the physical connections on the rear panel, or

 

 

 

select Change on the Edit NetCommand menu to change the

 

 

 

media center NetCommand settings for the connection screen for

 

 

 

each device.

 

 

 

 

 

22.

The Device does not respond to button presses

• Remote has not been set up for NetCommand® use.

 

 

from the remote.

• The incorrect manufacturer was selected during setup.

 

 

 

Select Change from the Setup menu and then the device

 

 

 

to display the manufacturer selection. Change if necessary.

 

 

 

• The device is not supported and keys have not been learned.

 

 

 

• The requested function is not supported by NetCommand.

 

 

 

Verify that the function is supported or keys are learned.

 

 

 

• The IR emitter is incorrectly placed. Make sure the IR emitter is

 

 

 

facing the IR sensor in the device.

 

 

 

• The IR emitter is not plugged into the IR emitter Output NetCommand.

 

 

 

• The IR emitter is facing the display, causing double signals. Be

 

 

 

sure that the IR emitter cannot send to the display.

 

 

 

 

 

23.

The A/V Receiver is the selected audio source

• Check to see if the A/V Receiver power is turned on. After the power

 

 

but there is no sound.

is turned on, redisplay the Device Selection menu and press ENTER

 

 

 

to allow NetCommand to correctly select the A/V Receiver input.

 

 

 

• From the NetCommand Menu select Review. Check the Review

 

 

 

screen to see if the A/V Receiver inputs and device correspond to the

 

 

 

actual connections on the A/V Receiver. If they do not match, either

 

 

 

change the actual connections, or select Change on the Edit

 

 

 

NetCommand menu to change the AVR input on the Connection screen.

 

 

 

• Verify the connections and NetCommand setup for the A/V receiver and the

 

 

 

desired source device, if any.

 

 

 

From the NetCommand menu, select Review. Check the Review screen to

 

 

 

see if the A/V Receiver inputs and device listed correspond to the physical

 

 

 

connections on the A/V Receiver. If they do not match, either change the

 

 

 

physical connections or change the NetCommand setup. To change the

 

 

 

NetCommand setup, make the audio source TV Audio and select a source device

 

 

 

other than the one you want to change. Next select the Change option on the

 

 

 

Edit NetCommand menu to change the A/V receiver input for the device on the

 

 

 

Connection screen.

 

 

 

 

 

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Mitsubishi Electronics LT-3780, LT-3280 manual Connection screen