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 | Chapter 7: Troubleshooting and Support | |
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 | Problem | Possible Solution | |
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| 14. | • Make sure that  | 
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 | • If  | 
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| 15. | The media center will not turn on after being | • If blue light on front panel is blinking, wait for at least one | 
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 | plugged in. | minute for the light to turn off, then press Power again. | 
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| 16. | After a power outage (or after the media center | • This is normal; the media center is  | 
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 | power cord was accidentally unplugged), the blue | • Wait for at least one minute for the light to turn off, then press Power. | 
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 | light on the front of the media center starts to blink. | 
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| 17. | The media center turned itself Off and the blue | • Momentary power fluctuation caused the media center to turn off to | 
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 | light on the front panel starts to blink. | prevent damage. Wait for the blue light to stop flashing and turn On | 
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 | again. | 
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 | • If the media center does not stay turned On, use the System Reset | 
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 | button. If this happens frequently, obtain an AC line power | 
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 | conditioner/surge protector. | 
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| 18. | Media center functions do not respond to the | • Use the System Reset button as explained at the end of this section. | 
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 | remote control or to front panel control and will | 
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 | not Power Off. | 
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| 19. | Name options are not available for some channels | • Only memorized analog channels can be named. | 
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| 20. | When viewing a stopped VCR, white lines are | • Turn off video mute for the VCR. | 
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 | rolling on the screen. | • Begin playing the tape. | 
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 | • Change the VCR input to the antenna input. | 
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| 21. | When a Device is selected from the Device | • Make sure the selected device is turned on. | 
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 | Selection menu, the screen is blue | • From the Edit NetCommand® menu select Review. Verify that | 
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 | (no signal source). | the inputs are actually connected to the media center . If they are | 
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 | not, either change the physical connections on the rear panel, or | 
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 | select Change on the Edit NetCommand menu to change the | 
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 | media center NetCommand settings for the connection screen for | 
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 | each device. | 
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| 22. | The Device does not respond to button presses | • Remote has not been set up for NetCommand® use. | 
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 | from the remote. | • The incorrect manufacturer was selected during setup. | 
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 | Select Change from the Setup menu and then the device | 
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 | to display the manufacturer selection. Change if necessary. | 
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 | • The device is not supported and keys have not been learned. | 
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 | • The requested function is not supported by NetCommand. | 
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 | Verify that the function is supported or keys are learned. | 
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 | • The IR emitter is incorrectly placed. Make sure the IR emitter is | 
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 | facing the IR sensor in the device. | 
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 | • The IR emitter is not plugged into the IR emitter Output NetCommand. | 
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 | • The IR emitter is facing the display, causing double signals. Be | 
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 | sure that the IR emitter cannot send to the display. | 
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| 23. | The A/V Receiver is the selected audio source | • Check to see if the A/V Receiver power is turned on. After the power | 
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 | but there is no sound. | is turned on, redisplay the Device Selection menu and press ENTER | 
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 | to allow NetCommand to correctly select the A/V Receiver input. | 
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 | • From the NetCommand Menu select Review. Check the Review | 
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 | screen to see if the A/V Receiver inputs and device correspond to the | 
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 | actual connections on the A/V Receiver. If they do not match, either | 
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 | change the actual connections, or select Change on the Edit | 
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 | NetCommand menu to change the AVR input on the Connection screen. | 
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 | • Verify the connections and NetCommand setup for the A/V receiver and the | 
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 | desired source device, if any. | 
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 | From the NetCommand menu, select Review. Check the Review screen to | 
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 | see if the A/V Receiver inputs and device listed correspond to the physical | 
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 | connections on the A/V Receiver. If they do not match, either change the | 
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 | physical connections or change the NetCommand setup. To change the | 
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 | NetCommand setup, make the audio source TV Audio and select a source device | 
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 | other than the one you want to change. Next select the Change option on the | 
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 | Edit NetCommand menu to change the A/V receiver input for the device on the | 
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 | Connection screen. | 
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