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| Chapter 7: Troubleshooting and Support | |
| Problem |
| Possible Solution | |
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36. | All IEEE 1394 devices disappear. | • The connected devices must not be in a loop that returns to the |
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| media center. Make sure a device is connected at the end. |
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| • Disconnect all the cables and devices from the TV. Replace them one |
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| by one to locate the problem device or cable. |
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| • Use System Reset (front control panel). |
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37. | Cannot rediscover a deleted IEEE 1394 device | • The device has been disconnected. Plug it in. |
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| • The device is unchecked in the Review screen. Select NetCommand |
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| from the Main menu, then select Review. Check the device. |
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| • Remove IEEE 1394 plug. Go to the Edit NetCommand menu. Delete |
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| the IEEE 1394 device. Plug the device in again so it can be |
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| discovered again. |
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38. | An IEEE 1394 device has been plugged in but | • The IEEE 1394 connection to the media center or another device is |
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| does not appear in the Device Selection menu |
| not secure or is loose. |
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| (not discovered). | • The IEEE 1394 device is not powered on. |
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| • A device in the IEEE 1394 chain is not powered on - turn on all the |
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| devices. |
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| • The device discovery can take as long as a minute to initiate. |
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| • IEEE 1394 cable is too long (maximum of 15 feet between devices). |
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| • The IEEE 1394 device uses an incompatible protocol and will not be |
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| discovered |
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39. | Cannot record to or from the IEEE 1394 device, | • To initiate a recording to IEEE 1394 device press the REC key. |
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| including Dub recordings. |
| The Record menu displays allowing setup of the recording. |
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| • The source device for the recording is not powered on. |
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| • When dubbing, the destination device for the recording |
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| is not powered on. |
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| • The wrong media, (analog tape for digital recording, or |
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| digital tape for the analog recording) is in the device. |
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| • Either the program is copy protected, or if there are multiple |
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| subchannels and one of the programs (not necessarily the |
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| program requested) is copy protected. |
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| • The program has already been recorded once and the copy |
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| protection only allows one recording. |
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| • Unapproved source device for copy protected material. |
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| • The recording device can not decode the copyright signal |
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| included in the signal source (try another device if available). |
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| • The playing device (for dubbing) does not support |
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| copyrighted material. |
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| • Source for recording is copyrighted. |
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| • Too many IEEE 1394 devices in network. Insufficient |
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| bandwith available. Disconnect unused devices. |
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| • Source Device has higher speed (S 400) than record device. If |
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| possible, reverse devices, play in the slower device and record |
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| in the faster device. |
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40. | Cannot control the IEEE 1394 device from the | • Device may not support the command. |
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| Transport Menu. | • Selected function is gray (such as Record for a DVD, which does not |
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| support the Record function). |
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41. | When ChannelView™ list is displayed, | • | Available information is sent from the broadcaster or cable provider. |
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| information appears incomplete. |
| No other data is available. |
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42. | Program to be recorded was correctly selected | • | The broadcaster supplied program information that was incorrect |
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| from ChannelView, however, incorrect program |
| and/or was changed after a recording was added to the Record List. |
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| was recorded. |
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43. | Incomplete ChannelView program recorded. | • | Recording device may have lack of space availability and there is not |
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| enough blank space to make a full recording. |
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91
