4-8 Maintenance and Troubleshooting
Problems and Solutions
Problem Symptom Solution
Disc tray does not open. System power not on. Turn on system
power.
System power failed. Insert about an inch
of a straightened paper clip into the
emergency ej ect hole, unt il the tray o p ens.
Cannot access CD-ROM/DVD
drive. Check that the driver software is loaded
and not corrupted.
Check signal and power connections
between the drive, system board, and
power supply.
Check the mast er/slave jum per settings .
Check the ID E cable. Repl ac e as
necessary.
Check the power supply. Replace as
necessary.
Check the system board. Replace as
necessary.
No sound from CDs. Check that speaker power is on and
volume is adjusted.
Check audio software settings.
Check the CD disc.
Check the dri ve audio cabl e. Replace as
necessary.
Replace the CD-ROM/DVD drive.
Replace the system board.
Zip drive malfunction System power not on. Turn system power on.
Cannot access Zip drive. Check that the Zip drive driver software is
loaded and not corrupted.
Check signal and power connections
between the Zip drive, system board, and
power supply.
Check the mast er/slave jum per settings .
Check the ID E cable. Repl ac e as
necessary.
Check the power supply. Replace as
necessary.
Check the system board. Replace as
necessary.