Problems and Solutions

Problem

Symptom

Solution

 

Disc tray does not open.

System power not on. Turn on system

 

 

power.

 

 

System power failed. Insert about an inch

 

 

of a straightened paper clip into the

 

 

emergency eject hole, until the tray opens.

 

Cannot access CD-ROM/DVD

Check that the driver software is loaded

 

drive.

and not corrupted.

 

 

Check signal and power connections

 

 

between the drive, system board, and

 

 

power supply.

 

 

Check the master/slave jumper settings.

 

 

Check the IDE cable. Replace as

 

 

necessary.

 

 

Check the power supply. Replace as

 

 

necessary.

 

 

Check the system board. Replace as

 

 

necessary.

 

No sound from CDs.

Check that speaker power is on and

 

 

volume is adjusted.

 

 

Check audio software settings.

 

 

Check the CD disc.

 

 

Check the drive audio cable. Replace as

 

 

necessary.

 

 

Replace the CD-ROM/DVD drive.

 

 

Replace the system board.

Zip drive malfunction

System power not on.

Turn system power on.

 

Cannot access Zip drive.

Check that the Zip drive driver software is

 

 

loaded and not corrupted.

 

 

Check signal and power connections

 

 

between the Zip drive, system board, and

 

 

power supply.

 

 

Check the master/slave jumper settings.

 

 

Check the IDE cable. Replace as

 

 

necessary.

 

 

Check the power supply. Replace as

 

 

necessary.

 

 

Check the system board. Replace as

 

 

necessary.

 

 

 

4-8 Maintenance and Troubleshooting

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NEC SP B-Series manual Problems and Solutions