This section provides information on maintaining and troubleshooting the Direction SP B-Series computers.

Also included in this section are system error beep code descriptions and a procedure for replacing the CMOS battery.

The following table lists NEC CSD service and information telephone numbers.

NEC CSD Service and Information Telephone Numbers

Service

Telephone Number

To contact the NEC CSD Direction Technical

In the U.S., call 1 (888) 632-2678

Support Center (TSC):

 

To order spare parts:

In the U.S., call 1 (800) 233-6321

 

In Canada, call 1 (800) 727-2787

To contact Customer Service about service and

Call 1 (888) 632-9128

contract warranty issues:

 

To log onto the NEC CSD Electronic Bulletin Board

Call 1 (916) 379-4499

System (BBS) to download drivers and the latest

 

BIOS for ROM flashing:

 

For information about NEC CSD products, call

In the U.S., call 1 (888) 329-0088

FaxFlashSM (use the automated service to have the

call 1 (888) FAX-0088

latest Technical Information Bulletins sent to your

Outside the U.S., call 1 (916) 379-4780

fax machine 24 hours a day):

 

To send technical questions over email:

tech-support@neccsd.com

To fax technical questions to customer support:

In the U.S., fax 1 (801) 578-5101

To access the NEC CSD website:

www.nec-computers.com

To access the NEC CSD FTP site:

ftp.neccsdeast.com

 

 

Maintenance

This subsection contains general information for cleaning and checking the system, keyboard, mouse, and monitor.

The system, keyboard, mouse, and monitor require cleaning and checking at least once a year, and more often if operating in a dusty environment. No other scheduled maintenance or lubrication is required.

!WARNING

Unplug all power cords before performing any maintenance. Voltage is present inside the system and monitor even after the power button is off. All voltage is removed only when the power cord is unplugged.

4-2 Maintenance and Troubleshooting

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NEC SP B-Series manual NEC CSD Service and Information Telephone Numbers, Maintenance and Troubleshooting