248 Chapter 10 BCM50 Utilities
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Disconnecting BCM Monitor from a BCM50

On the File menu of the BCM Monitor, select Disconnect from BCM.
BCM Monitor disconnects from the BCM50 system and clears all the fields.

To connect to a different BCM50

1On the File menu of the BCM Monitor, select Disconnect from BCM.
BCM Monitor disconnects from the BCM50 system and clears all fields.
2On the File menu of the BCM Monitor, select Connect to BCM.
The Enter Logon Information window opens.
3In the System Name or IP Address field, enter the system name of the BCM50 you want to
monitor.
4In the Connect As field, enter your BCM50 user name.
5In the Password field, enter your password.
6Click the Connect button.
The BCM Monitor panel opens.

Using BCM Monitor to analyze system status

System Administrators and support personnel can use BCM Monitor to obtain real-time
troubleshooting data about the BCM system and to save data to generate system utilization and
traffic reports.
BCM Monitor tabs provide information about the following:
�� the overall BCM50 system
utilization of resources
operation of telephony applications (for example, Voice Mail, and Contact Center)
• lines
PRI, BRI, and IP trunks
You can capture information about the BCM50 system by using:
static snapshots
dynamic snapshots
Note: You can also launch the BCM Monitor from within the Element Manager
by selecting Tools > BCM Monitor.
Note: If you do not want to connect to another BCM50 system, close the BCM
Monitor application. This terminates the application and disconnects BCM
Monitor from the BCM50 system.