Chapter 9 Monitoring BCM50 Status and Metrics 239
BCM50 Administration Guide
You can use PVQM to configure and report threshold violations for the following voice quality
metrics:
• packet loss—packets lost in transit due to errors or network failures
• inter arrival jitter—the variable delay on a packet as it traverses a network
• round trip delay
• listening R—the transmission quality as experienced by the user; this metric reflects the
segment of the call that is carried over the RTP session
There are two thresholds for PVQM metrics: Warning, and Unacceptable. A violation of the
Warning threshold indicates that the voice quality is reduced but is still within an acceptable range.
A violation of the Unacceptable threshold indicates a severe degradation in voice quality.
PVQM is fully supported on Phase 2 IP sets. Phase 1 IP sets support only the following PVQM
metrics: packet loss, inter arrival jitter, and rould trip delay. Table 61 lists the IP Phones that
support PVQM.
This section provides procedures “To configure PVQM threshold settings” and “To access PVQM
metrics”, and also provides information about PVQM alarms.
To configure PVQM threshold settings
1In the Element Manager, select the Administration tab, then click the Telephony Metrics >
PVQM > Threshold Settings in the navigation tree.
The Proactive Voice Quality Moni toring panel displays. See Figure 36 on page 238.
Table 61 PVQM support
IP Set Type Description
IP Phone 2001 Phase 2 firmware
IP Phone 2002 Phase 1 and Phase 2 firmware
IP Phone 2004 Phase 1 and Phase 2 firmware
IP Phone 2050 v2 PC-based soft client
IP Phone 2007 Phase 2 firmware
IP Phone 1120E Phase 2 firmware
IP Phone 1140E Phase 2 firmware