Nortel Networks BCM50 2.0 Managing BCM50 with Telset administration, Managing BCM50 Voicemail and ContactCenter: CallPilot Manager, Managing Digital Mobility, Programming telephone sets: Desktop Assistant portfolio

34 Chapter 3 BCM50 Management Environment

NN40020-600NN40020-600

Managing BCM50 with Telset administration

While BCM Element Manager is the primary management application, BCM50 also supports the

programming of telephony and applications areas of BCM50 through set-based administration.

This allows installers, already familiar with this interface, to perform programming from the

keypad of any telephone connected to the BCM50 device. This alleviates the need for access to a

computer at the customer site. For more information about using Telset programming on the

BCM50, refer to the following documents:

• BCM50 Telset Administration Guide (NN40020-604)

• CallPilot Telephone Administration Guide (NN40090-500)

• Contact Center Telephone Administration Guide (NN40040-600)

The integrated voicemail and contact center applications are managed using CallPilot Manager,

which can be launched from Element Manager. This is the same application used to manage

voicemail and contact center applications for the BCM Release 3 software stream. For more

information about using CallPilot Manager, refer to the CallPilot documentation on the BCM50

web page.

CallPilot Manager can be launched only by users with sufficient security privileges. BCM50

administrators must assign privileges. See Chapter 4, “BCM50 Security Policies and Accounts and

Privileges,” on page 75 for more information on security privileges.

Digital mobility is managed using applications that you can download from the BCM50 webpage.

Two applications are available:

• Digital Mobility Controller (DMC) OAM program

• Digital Mobility Service Tool

You can use the DMC OAM program to configure, operate, and administer the wireless system

through the DMC. Use the Digital Mobility Service Tool to program repeaters and adjust handsets.

For more information about these applications, see the Digital Mobility System Installation and

Configuration Guide (N0000623).

Element Manager supports the programming of button functions for the digital and IP telephone

sets. Some administrators may want to use the Desktop Assistant family of products to complete

the customization of button programming and generate labels for the telephone sets. The Desktop

Assistant family of applications can be downloaded from the BCM50 web page. Documentation

for these applications is included within the application interface.

The Desktop Assistant family of products consists of:

• Desktop Assistant