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2. Click the Update Version download (i.e., [version#].zip) for your model, and
save the file on your computer.
3. Copy the [version#].zip file onto a SD card.
Do NOT unzip the file before copying to the SD card.
4. Turn your pandigital novel off.
5. Insert the SD card (with [version#].zip file) into the pandigital
novel.
6. Press the Volume + key and slide the power key at the same time; hold for
5 seconds, and then release both buttons.
The pandigital novel begins the update process automatically; the
welcome screen is displayed followed by an upgrade progress indicator.
When complete, the device automatically restarts.
7. Remove the SD card after the background screen is displayed.
BASIC FUNCTIONALITY
Q: Do I have to charge the battery before use?
A: Yes. Charge the battery for at least 4 hours (pg. 11).
Q: Is it easy to set up my pandigital novel?
A: Yes! Plug in the device to charge the battery, turn the device on, and follow
the prompts for the initial setup. (You can use the device while the battery
is charging.)
Q: How do I contact Customer Support?
A: If this FAQ section doesn’t answer your questions, you can contact
Customer Support at 1-800-715-5354.
BOOKSTORE (Barnes & Noble)
Q: Why can’t I connect to the Barnes & Noble website to update the
Bookstore even though my device is connected to a Wi-Fi network?
A: Check your Date & Time, as they MUST be set correctly for your location in
order to connect with the Barnes & Noble website.
MY LIBRARY
Q: Why can’t I connect to the Barnes & Noble website to update My
Library even though my device is connected to a Wi-Fi network?
A: Check your Date & Time, as they MUST be set correctly for your location in
order to connect with your Barnes & Noble account.
Q: How do I add media to My Library?