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Pitney Bowes
J693 manual Operator’s Manual
Models:
J693
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Troubleshooting
Specs
Install
Error messages
ASCII Control Code Chart
Printhead Replacement
Menu Mode Configuration Ready Light ‘Flashing’
Application Update Problems
Resetting the Printer
Diagnostics
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Operator’s Manual
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Contents
Operator’s Manual
J693
Page
Revision B
Copyright Information
Firmware Software Agreement
J693 - SV60824
Gost-R FCC This device complies with FCC CFR 47 Part 15 Class A
Agency Compliance and Approvals
C US Listed
Important Safety Instructions
Page
Using the Front Panel
Setting Up the Printer
Printer Overview
Getting Started
Troubleshooting
Adjusting and Maintaining the Printer
Specifications
Appendix B
Appendix A
Appendix C
Appendix D
Page
1.0 About this Printer
Printing
1.0.1 Standard Features
Interfaces
Memory
Serial or interface cable æLabel roll
2.0 Inspection
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3.0 Installing the Printer
Serial Port
3.0.1 Communications Interfacing
Rotate the Printhead Latch pforward to raise the printhead
3.1 Loading Media
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Label Backing Removal
3.3Loading Ribbon
Ribbon routing path
Ribbon Removal
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4.0.1 Ready Mode Normal Operation Ready Light ‘On’
4.0 Operating the Front Panel
4.0.2 Menu Mode Configuration Ready Light ‘Flashing’
4.0.3 Quick Test M de Print Test Labels
4.0.5 LCD Display
4.0.4 Indicator Lights
n Liquid Crystal Display
4.0.6.1 Soft Reset
4.0.6 Resetting the Printer
Level 2 Reset
Level 1 Reset
Continued next page
4.1 Navigating the Menu System
SAVE CHANGES? ENTER = YES
MENU MODE
4.1.1 Media Settings
ROW ADJUST
4.1.2 Print Control
COLUMN ADJUST
PRESENT ADJUST
Printer Options
4.1.3
GPIO PORT
Printer Options continued
GPIO
END OF PRINT
4.1.4 System Settings
CONFIGURATION LEVEL
System Settings continued
UPGRADE PRINTER
PRINTER KEY
Note The printer will reset
SET FACTORY DEFAULTS
automatically. All menu settings will be
restored except CUSTOM ADJUSTMENTS
DPI EMULATION
4.1.5 Communications
HOST SETTINGS
4.1.6
Diagnostics
4.2.1 The User Prompts and Condition Messages
4.2 Understanding the Display Messages
User Prompts and Condition Messages
Description
Description
User Prompts and Condition Messages continued
Conditions
that reset
printer reset, the
Description
Conditions
4.3.1 Print Quality Label
4.3 Printing from the Quick Test Mode
4.3.2 Configuration Label
4.3.3 Quick Ribbon Test Label
Faulty Test Pattern Label
4.3.4 Dot Test Pattern Label
Good Test Pattern Label
4.3.6 User Defined Label
4.3.5 Validation Label
Media Type
5.0 Media Sensor Adjustment
Sensor Type
Sensor Eye Mark Position
Page
5.2 Media Sensor Calibration
5.1 Positioning Calibration
5.2.1 Standard Calibration
Operator Action
Step
Displayed Message
Comment
Operator Action
Step
Displayed Message
Comment
Operator Action
Step
Displayed Message
Comment
Operator Action
Step
Displayed Message
Comment
Action
Displayed Message
Comment
Displayed Message
Step
5.2.2 Advanced Entry Calibration
Operator Action
Displayed Message
Step
HQLRVI
Operator Action
Displayed Message
Step
JQQHQLRVI
Operator Action
Displayed Message
Operator Action
Step
Displayed Message
Comment
Operator Action
Step
Displayed Message
Comment
RTWJQRU
JRXYJTS
JRXYJTSJQRR
Step
5.3.1 Burn Line Adjustment
5.3 Printhead Adjustments
Note When the Locking Screws are ‘snug’, turning the Adjustment Screws counter-clockwise will not move the printhead outward. If you have adjusted the printhead too far inward, restart the entire procedure
5.4 Printhead Replacement
Recommended Cleaning Schedule
5.5 Cleaning Schedule
Area
Method
NEVER use a sharp object to clean the Printhead
5.5.1 Cleaning the Printhead
NEVER use a sharp object to clean the Platen Roller
in5.5.2 Cleaning the Platen Roller
5.6 Updating the Application Program
5.5.3 Cleaning Interior and Exterior Surfaces
Update Procedure for Application Version 2.091 or greater
5.6.1 Updating from the Ready Mode
Step
Displayed Message
Required Update Procedure for Application Version 2.08 or earlier
5.6.2 Updating from the Download Mode
Step
Displayed Message
Application Update Error Messages
5.6.3 Application Update Problems
Descriptions / Causes / Solutions
Boot Loader Update Procedure
5.7 Updating the Boot Loader Program
Step
Displayed Message
J693
If experiencing this problem…
6.0 Troubleshooting Tips
Try this solution…
Try this solution…
If experiencing this problem…
Try this solution…
If experiencing this problem…
If an image is on the used ribbon
If no image is on the used ribbon
Try this solution…
If experiencing this problem…
Fault Messages
6.1 Fault and Warning Messages
Possible Solutions
Description
Possible Solutions
Fault Messages continued
Description
Possible Solutions
Fault Messages continued
reset has cleared
Description
Possible Solutions
Fault Messages continued
Description
If media is moving
Description
Warning Messages
Action
Warning Messages continued
6.2 Hex Dump Mode
Description
Action
Bar Codes
7.0 Printer Specifications
Fonts
Communications
Environmental Requirements
Printing Specifications
Mechanical
printing occurs upon over-temperature detection
Continued next page
ASCII Control Code Chart
Char
Char
Char
Char
Char
Char
Fonts
Available Fonts and Bar Codes
Font
Valid ASCII Characters
Height
Font
Width
Spacing
Font 5 62-character alphanumeric
Font 4 62-character alphanumeric
uppercase
uppercase
Font 8 OCR-B, size
Font 7 OCR-A, size
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Valid ASCII Characters
Bar Code Summary Data
Code
Type
Bar Code G EAN-8 Bar Code I Codabar
Bar Code A Code 3 of Bar Code C UPC-E Bar Code E Code
Bar Code B UPC-A
Bar Code D Interleaved 2 of
Bar Code L Interleaved 2 of w/module 10 checksum and
Bar Code K Plessey
shipping bearer bars
Bar Code M 2 Digit UPC addendum Bar Code N 5 Digit UPC addendum
Bar Code T Telepen Bar Code u UPS MaxiCode Bar Code v FIM
Bar Code S UCC/EAN Code 128 Random Weight
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Module Assignments
Print Resolutions and Maximum Widths
Resolutions and Widths
Printhead Resolution
Default Setting
Speed Settings and Defaults
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Function
Required Software
Menu System Multi-Language Support
Comment
These software files and programs are available on our web site
Creating a Menu Language
2 Click the “Enable Macro” box and the following appears
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C Comments - This field can be modified with no effect
Menu Language Error Message
OAdvance File Handling Information
copy small.ls lpt1 /b
Description
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Deletion of the selected language will set the printer to English
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MMPS millimeters per second Metric measurement of printer speeds
media hub Device in the printer used to support roll media
registration Repeatable top to bottom alignment of printed labels
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TOF top-of-form The start of a new label
roll media A form of media that is wound upon a cardboard core
void An undesirable blank space in a printed image
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