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Pitney Bowes
J693 manual
Models:
J693
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Troubleshooting
Specifications
Install
Error codes
ASCII Control Code Chart
Printhead Replacement
Menu Mode Configuration Ready Light ‘Flashing’
Application Update Problems
Resetting the Printer
Diagnostics
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Contents
J693
Operator’s Manual
Page
Copyright Information
Revision B
Firmware Software Agreement
J693 - SV60824
C US Listed
Agency Compliance and Approvals
Gost-R FCC This device complies with FCC CFR 47 Part 15 Class A
Important Safety Instructions
Page
Setting Up the Printer
Using the Front Panel
Printer Overview
Getting Started
Specifications
Adjusting and Maintaining the Printer
Troubleshooting
Appendix A
Appendix B
Appendix C
Appendix D
Page
1.0 About this Printer
1.0.1 Standard Features
Printing
Interfaces
Memory
2.0 Inspection
Serial or interface cable æLabel roll
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3.0 Installing the Printer
3.0.1 Communications Interfacing
Serial Port
3.1 Loading Media
Rotate the Printhead Latch pforward to raise the printhead
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Label Backing Removal
3.3Loading Ribbon
Ribbon Removal
Ribbon routing path
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4.0 Operating the Front Panel
4.0.1 Ready Mode Normal Operation Ready Light ‘On’
4.0.2 Menu Mode Configuration Ready Light ‘Flashing’
4.0.3 Quick Test M de Print Test Labels
n Liquid Crystal Display
4.0.4 Indicator Lights
4.0.5 LCD Display
4.0.6 Resetting the Printer
4.0.6.1 Soft Reset
Level 2 Reset
Level 1 Reset
4.1 Navigating the Menu System
Continued next page
MENU MODE
SAVE CHANGES? ENTER = YES
4.1.1 Media Settings
4.1.2 Print Control
ROW ADJUST
COLUMN ADJUST
PRESENT ADJUST
4.1.3
Printer Options
Printer Options continued
GPIO PORT
GPIO
END OF PRINT
4.1.4 System Settings
System Settings continued
CONFIGURATION LEVEL
UPGRADE PRINTER
PRINTER KEY
SET FACTORY DEFAULTS
Note The printer will reset
automatically. All menu settings will be
restored except CUSTOM ADJUSTMENTS
DPI EMULATION
4.1.5 Communications
HOST SETTINGS
Diagnostics
4.1.6
4.2 Understanding the Display Messages
4.2.1 The User Prompts and Condition Messages
User Prompts and Condition Messages
Description
Conditions
User Prompts and Condition Messages continued
Description
printer reset, the
that reset
Description
Conditions
4.3 Printing from the Quick Test Mode
4.3.1 Print Quality Label
4.3.2 Configuration Label
4.3.3 Quick Ribbon Test Label
Good Test Pattern Label
4.3.4 Dot Test Pattern Label
Faulty Test Pattern Label
4.3.5 Validation Label
4.3.6 User Defined Label
5.0 Media Sensor Adjustment
Media Type
Sensor Type
Sensor Eye Mark Position
Page
5.2.1 Standard Calibration
5.1 Positioning Calibration
5.2 Media Sensor Calibration
Step
Operator Action
Displayed Message
Comment
Step
Operator Action
Displayed Message
Comment
Step
Operator Action
Displayed Message
Comment
Step
Operator Action
Displayed Message
Comment
Displayed Message
Action
Comment
Displayed Message
5.2.2 Advanced Entry Calibration
Step
Operator Action
Displayed Message
HQLRVI
Step
Operator Action
Displayed Message
JQQHQLRVI
Step
Operator Action
Displayed Message
Step
Operator Action
Displayed Message
Comment
Step
Operator Action
Displayed Message
Comment
JRXYJTS
RTWJQRU
JRXYJTSJQRR
Step
5.3 Printhead Adjustments
5.3.1 Burn Line Adjustment
Note When the Locking Screws are ‘snug’, turning the Adjustment Screws counter-clockwise will not move the printhead outward. If you have adjusted the printhead too far inward, restart the entire procedure
5.4 Printhead Replacement
5.5 Cleaning Schedule
Recommended Cleaning Schedule
Area
Method
5.5.1 Cleaning the Printhead
NEVER use a sharp object to clean the Printhead
in5.5.2 Cleaning the Platen Roller
NEVER use a sharp object to clean the Platen Roller
5.5.3 Cleaning Interior and Exterior Surfaces
5.6 Updating the Application Program
5.6.1 Updating from the Ready Mode
Update Procedure for Application Version 2.091 or greater
Step
Displayed Message
5.6.2 Updating from the Download Mode
Required Update Procedure for Application Version 2.08 or earlier
Step
Displayed Message
Descriptions / Causes / Solutions
5.6.3 Application Update Problems
Application Update Error Messages
5.7 Updating the Boot Loader Program
Boot Loader Update Procedure
Step
Displayed Message
J693
Try this solution…
6.0 Troubleshooting Tips
If experiencing this problem…
If experiencing this problem…
Try this solution…
If experiencing this problem…
Try this solution…
If an image is on the used ribbon
If no image is on the used ribbon
If experiencing this problem…
Try this solution…
6.1 Fault and Warning Messages
Fault Messages
Possible Solutions
Description
Description
Fault Messages continued
Possible Solutions
Fault Messages continued
Possible Solutions
reset has cleared
Description
Fault Messages continued
Possible Solutions
Description
If media is moving
Action
Warning Messages
Description
6.2 Hex Dump Mode
Warning Messages continued
Description
Action
7.0 Printer Specifications
Bar Codes
Fonts
Communications
Printing Specifications
Environmental Requirements
Mechanical
printing occurs upon over-temperature detection
ASCII Control Code Chart
Continued next page
Char
Char
Char
Char
Char
Char
Available Fonts and Bar Codes
Fonts
Font
Valid ASCII Characters
Font
Height
Width
Spacing
Font 4 62-character alphanumeric
Font 5 62-character alphanumeric
uppercase
uppercase
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Font 7 OCR-A, size
Font 8 OCR-B, size
Bar Code Summary Data
Valid ASCII Characters
Code
Type
Bar Code A Code 3 of Bar Code C UPC-E Bar Code E Code
Bar Code G EAN-8 Bar Code I Codabar
Bar Code B UPC-A
Bar Code D Interleaved 2 of
Bar Code K Plessey
Bar Code L Interleaved 2 of w/module 10 checksum and
shipping bearer bars
Bar Code M 2 Digit UPC addendum Bar Code N 5 Digit UPC addendum
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Bar Code S UCC/EAN Code 128 Random Weight
Bar Code T Telepen Bar Code u UPS MaxiCode Bar Code v FIM
Print Resolutions and Maximum Widths
Module Assignments
Resolutions and Widths
Printhead Resolution
Speed Settings and Defaults
Default Setting
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Function
Menu System Multi-Language Support
Required Software
Comment
These software files and programs are available on our web site
2 Click the “Enable Macro” box and the following appears
Creating a Menu Language
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Continued next page
C Comments - This field can be modified with no effect
OAdvance File Handling Information
Menu Language Error Message
copy small.ls lpt1 /b
Description
Deletion of the selected language will set the printer to English
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media hub Device in the printer used to support roll media
MMPS millimeters per second Metric measurement of printer speeds
registration Repeatable top to bottom alignment of printed labels
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roll media A form of media that is wound upon a cardboard core
TOF top-of-form The start of a new label
void An undesirable blank space in a printed image
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