Pitney Bowes J693 manual If experiencing this problem…

If experiencing this problem…		Try this solution…
Nothing happens when trying	∙ Ensure that the printer is at READY.
to print using a software	∙ Observe the Front Panel, if the READY
program:
	light does not flash as you send the format
	check the protocol and port settings
	between the printer and host.
	∙ Ensure the		I/O cable	meets	the
	requirements found in Section 3.0.1.
Poor print quality:	∙ The	printhead may need cleaning; see
	Section 5.5.1.
	∙ Adjust these settings through the Front
	Panel or by host commands, Heat, Print
	Speed and Darkness; see Sections 2.1.1
	and 4.1.2.
	∙ The media/ribbon combination may not be
	compatible; see Section 2.1.
	∙ The	Printhead Leveling Cam may be
	incorrectly adjusted; see Section 5.3.1.
	∙ The Platen Roller may be dirty or worn;
	see Section 5.5.2.
	∙ The	Printhead Burn Line may need
	adjusting; see Section 5.3.2.
Skips labels when printing:	∙ The	printer may need calibration; see
	Section 5.1 and 5.2.
	∙ The Media Sensor may be slightly out of
	position; readjust the position; see Section
	5.0.
	∙ The label format may be too close (within
	1/8″ of the edge) to the start of the next
	label. Try reducing or moving the format
	slightly.
Unable to print rotated text:	∙ The	characters may be formatted outside
	the	label	dimensions.	Ensure	the
	row/column values provide enough room
	for the height of the characters or bar code
	to be printed. See the Programmer’s
	Manual for details.
68				J693