Pitney Bowes J693 Fault Messages continued, Description, Possible Solutions, If media is moving

Models: J693

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If media is moving:

Fault Messages (continued):

 

￿￿￿Displayed￿￿￿￿￿￿Message￿"￿￿￿

Description

Possible Solution(s)

 

 

The printer could

If media is moving:

 

 

 

 

not find the TOF

1) Press the FEED key. It

 

 

mark within the

 

 

 

 

may be necessary to re-

 

 

maximum label

 

 

calibrate the printer; see

 

 

length setting or it

 

 

Section 5.2.

 

 

found a TOF in an

 

 

 

 

 

unexpected place.

2) The Media Sensor may be

 

 

 

out of position. Readjust its

 

 

 

position; see Section 5.0.

 

 

 

3) The media may not be

 

 

 

properly loaded. Reload

 

 

 

media and ensure that the

 

 

 

Media Guide is positioned

 

 

 

properly; see Section 3.1.

 

 

 

4) The label may be longer

 

 

 

than the default value for

 

 

 

maximum length. Check

 

 

 

the Media Settings /

 

 

 

Maximum Label Length;

 

 

 

see Section 4.1.1.

 

 

 

5) The Media Sensor may be

 

 

 

obstructed. Check and

 

 

 

carefully remove any

 

 

 

obstruction (labels, paper

 

 

 

dust, adhesive, etc).

 

 

 

If media is not moving:

 

 

 

The printhead may not be

 

 

 

latched; close and lock the

 

SU￿￿￿￿￿￿￿￿￿￿￿"￿￿￿

 

printhead.

 

 

 

 

 

 

The printer has

Try cycling the printer power

 

 

 

 

detected a drop in

‘Off’ and ‘On’. If the fault

 

 

the 24-volt power

does not clear, call for

 

 

 

 

supply.

service.

 

 

 

 

72

J693

Page 82
Image 82
Pitney Bowes J693 Fault Messages continued, Description, Possible Solutions, If media is moving, If media is not moving