6.0Troubleshooting Tips
If a problem arises with the printer, the information in this section will help you resolve it. Use this guide as a starting point in troubleshooting. If you have questions, or if problems persist, contact a qualified service technician or a Technical Support Representative. The following are problems that will not necessarily generate a message (see Section 6.1 for Fault and Warning Messages).
If experiencing this problem… | Try this solution… |
Cannot communicate through | Be sure the parallel cable is connected and is |
the parallel port: | the correct type for the application. Try |
| setting the ‘Parallel Port Direction’ to Uni- |
| Directional; some host computers are not bi- |
| directional compatible. See Section 4.1.5. |
|
|
Display is blank, but the | The display contrast may set too low. Press |
READY indicator is ‘On’: | and hold the MENU key for 10 seconds or |
| until the display reappears. |
|
|
Erratic printing (strange | ∙ The printer may be in ‘hex dump mode’; |
characters instead of label | see Section 6.2. Enter the Diagnostics |
formats print): | menu and disable this mode; see Section |
| 4.1.6. Exit the menu, save changes and |
| return to the ‘READY’ mode. |
| ∙ If using the serial port for communicating, |
| check both the host and printer port |
| configuration; the printer may be set for 8 |
| data bits while the host is set for 7 bits (or |
| vice versa). |
|
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