| If experiencing this problem… | Try this solution… |
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| No power (all indicator lights ∙ Verify that the AC power cord has been |
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| are ‘Off”): |
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| made at both the outlet and the printer; |
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| also, ensure the power switch is ‘On’. |
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| ∙ Verify that the AC outlet is functioning, or |
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| try moving the printer to another AC |
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| circuit. |
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| ∙ The AC cord may be damaged; replace it. |
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| ∙ The power switch may be defective or the |
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| line fuse blown; call for service. |
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| Nothing | is printing | (labels | Begin by examining the used ribbon for an |
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| advance | normally, | but no |
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| image. |
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| image is printed): |
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| If an image is on the used ribbon: |
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| Verify that the ribbon was properly loaded |
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| yper Section 3.3. |
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| If it was properly loaded, the wrong ribbon |
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| coating configuration was used. Clean the |
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| printhead (see Section 5.5.1). Use only |
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| Pitney Bowes ribbons. |
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If no image is on the used ribbon:
∙Run any Quick Test label; see Section 4.3. If an image printed, then check the protocol and port settings for both the printer and host. These must match.
∙The heat setting may be too low. Make an adjustment in the software program or through the Front Panel.
∙The media/ribbon combination may be incorrect. Contact a Media Representative.
∙The printhead or printhead cable(s) may be loose; power ‘Off’ and reconnect; see Section 5.4 for locations.
(Continued next page)
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