Home View, To select a menu option | Polycom 300 and 310 specification

Polycom VVX 300 and 310 Business Media Phones User’s Guide

Version 5.0.0

Troubleshooting: I Can’t Access Different Phone Views

The views you can access depend on the number of calls your phone has, and whether your phone

has an active call. If your phone is idle, you can access Home and Lines view by pressing . If

your phone has only one active call, you can access the Home and Lines view by pressing . If your phone has multiple calls, or one held call, you can access Home, Lines, and Calls view by

pressing .

At the top of each view is a status bar, which shows the date and time and important phone messages, as shown next.

Figure 2: Viewing the Status Bar

Home View

You can display Home view by pressing . At the bottom of Home view is a Page Indicator that shows how many pages of icons Home view displays, as shown next.

Figure 3: Viewing the Page Indicator

To view more menu options in Home view:

»Press the down or up arrow key to navigate the pages in Home view.

To select a menu option:

»Press the right or left arrow key to choose a menu option, and press Select. The following icons display in Home view on your phone:

∙New Call Displays the Dialer so you can place a call.

∙Messages Provides you with access your voicemail.

∙Directories Enables you to access your Contact Directory, Favorites, Recent Calls list, Corporate Directory and Buddy Status List.

∙Forward Sets up forwarding options for incoming calls on your line.

Polycom, Inc.

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Polycom 300 and 310 manual Home View, To view more menu options in Home view, To select a menu option

Contents

Polycom VVX 300 and 310 Business Media Phones Trademarks Contents Using Buddy Lists Integrating with Microsoft Lync Server Using the BrowserBroadcasting Messages Using Push-to-Talk and Group Paging Using the Calendar Troubleshooting Getting HelpRelated Documents Polycom Community About This Guide Conventions Used in this GuideTerms and Writing Conventions Information Elements Icons Used in this Guide What’s in This Guide? Typographic ConventionsTypographic Conventions Getting Help and Support Resources Getting Started Viewing Your Phone Keys and Hardware VVX 300 and 310 Hardware Features Understanding Phone ViewsTo change views Troubleshooting I Can’t Access Different Phone Views Home ViewTo view more menu options in Home view To select a menu option Lines View Viewing Lines View Understanding Phone Icons Calls View∙ Medium gray Active call ∙ Light gray Held call Navigating Your Phone’s Interface Navigating Your VVX 300 and 310 Phones Mode and Encoding Options on VVX Phones Entering and Updating Data Fields Using the Dialpad Keys Entering Information on the VVX Phones Configuring Your Phone Using the Web Configuration Utility Web Info How to Register Your PhoneWeb Info Using the Web Configuration Utility Registering Your Phone To access the Web Configuration Utility for your phone Using Basic Features Managing Call ActivityTo alternate between the handset, headset, and speakerphone Troubleshooting Why Doesn’t the Speakerphone Work? Answering Incoming Calls Answering Additional Calls Answering Calls on Shared LinesAnswering Calls Automatically To answer an incoming call To switch to Lines view from Calls view Managing Multiple Calls Placing Calls Viewing Calls in Lines View Power Tip Choosing URLs or Numbers Mode from the Dialer Calling from the DialerTo display the Dialer, do one of the following To call from the Dialer, use one of the following methods Placing Calls from Favorites, Recent Calls, and Directories Redialing NumbersTo call from the Recent Calls list To call from your Favorites list Using Headsets Ending CallsTo redial a number To end a held call Enabling Headset Memory Mode Responding to Incoming CallsIgnoring Incoming Calls Rejecting Incoming Calls Managing Active Calls Forwarding Incoming CallsHolding Calls Managing Conference Calls Transferring CallsTo resume a held call To transfer a call Initiating Conference Calls Holding and Resuming Conference CallsTo initiate a conference call To place a conference call on hold Ending Conference Calls Splitting Conference CallsManaging Conference Call Participants Power Tip Forwarding Calls on a Call-by-Call Basis Changing the Way Calls are AnsweredForwarding Calls To forward all calls to another person To disable call forwarding Rejecting Calls from a Contact Using Do Not Disturb Diverting Calls from a Contact Using Do Not Disturb with Multiple Lines To enable or disable Do Not DisturbTo enable or disable Do Not Disturb for one line Troubleshooting Why Doesn’t the DND Icon Display? Listening to Voicemails Viewing Recent CallsTo listen to voicemail messages To view your Recent Calls list To view the details of a previous call Managing Your Contact Directory Viewing Contacts in the Contact Directory To view contact information To search for a contactTo dial a contact from the Contact Directory To update a contact’s information Managing a Corporate DirectoryTo delete a contact Controlling Audio and Volume Changing the Volume Updating the Incoming Call RingtoneUpdating a Contact’s Ringtone Muting the Microphone Changing the Audible Ring Setting Managing FavoritesTo assign a contact as a favorite To reorder your Favorites To remove a Favorite from the list Managing Shared Lines Viewing Shared Line Icons in Lines View Using Advanced Features Using Buddy Lists To update your presence setting Updating Your Status Power Tip Dialing Buddies Managing a Buddy ListTo add a contact to monitor on your Buddy list To view the status of your buddies Timesaver How to Quickly Unblock a Contact Blocking ContactsMonitoring Buddies To block a contact from viewing your status Using the Browser Integrating with Microsoft Lync ServerTo monitor buddies from your Buddy Status List To view the status of your favorite buddies in Lines view Using the Navigation Keys Navigating the Main BrowserTo view the interactive Main Browser Broadcasting Messages Using Push-to-Talk and Group Paging Using the Editing KeysEntering Information in the Main Browser Push-to-Talk Mode Sending PTT BroadcastsTo send a PTT broadcast Timesaver Automatically Sending a PTT Broadcast Receiving PTT Broadcasts Replying to PTT BroadcastsReceiving PTT Broadcasts During Active Calls To end a PTT broadcast Adjusting the Volume of PTT Broadcasts Updating the Default ChannelEnding PTT Broadcasts Using Group Paging Mode Updating Channel SubscriptionsAllowing PTT Broadcasts during Active Calls To hear the PTT broadcast during an active call Sending Pages Receiving PagesReceiving Pages To send a Adjusting the Volume of Pages Switching to Handset, Headset, or Speakerphone during PagesUpdating the Default Paging Group Updating Paging Group Subscriptions Using the Calendar Allowing Pages to Play During Active CallsTo hear the pages during an active call Troubleshooting Why Doesn’t the Calendar Display? To access other Calendar views Opening and Closing the CalendarNavigating Month View To open the calendar Navigating Day View Navigating Meeting View Troubleshooting Why Don’t My Meeting Reminders Display? Managing Meeting Reminders Using a Mouse and Keyboard with Your Phone Joining Meetings from the CalendarTo join a meeting from a meeting reminder To join a meeting from Meeting view Using a Mouse and Keyboard with Your Phone Using the Polycom Desktop Connector Using Your Computer’s Mouse and Keyboard with Your Phone To quit Polycom Desktop Connector Using the Function Keys Open Messages Logging into Your Phone Press End Call  From Home view, select Settings Features User Login Log Logging In and Out of a PhonePlacing Calls in the Logged-Out State To log in to a phone Changing Your Password To change your user passwordLocking Your Phone Understanding Your User Password Locking and Unlocking Your PhoneTo lock your phone To unlock your phone Accessing Features with Your Login Credentials Placing and Answering from a Locked PhoneTo call an authorized number from a locked phone To answer a call on a locked phone Troubleshooting What Happens if I Can’t Access Features? To adjust the contrast on the phone display Customizing the Phone’s DisplayChanging the Language on Your Phone Changing the Display Contrast Changing the Backlight Displaying the Time and Date in the Status Bar Changing the Background Picture Web Info Adding a Web Page as the Background on Your Phone Using a Personal Photo as a Background Picture Changing the Background PictureTo add your own picture to the list of background images Click + adjacent to Add a new background image Displaying Screen Savers Choosing a Screen Saver Troubleshooting Understanding Phone WarningsRestarting the Phone Updating Phone Configuration Testing Phone HardwareTo restart the phone Getting Help Related Documents Polycom Community Copyright, Safety, and Regulatory Notices Service AgreementsPolycom Limited Warranty and Limitation Liability Governing Law Warranty Exclusive Safety, Compliance, and Disposal InformationExclusions Part 15 FCC Rules Installation Instructions ModificationsPlugs Acts as Disconnect Device Industry Canada IC Russian Compliance New Zealand Telepermit Operating Ambient Temperatures AustraliaHearing Aid Compatibility HAC Waste Electrical and Electronic Equipment Weee Restriction of Hazardous Substances Directive RoHS Polycom Take Back