Polycom 300 and 310 Getting Help

Polycom, Inc. 82

Getting Help

This chapter provides resources where you can access useful Polycom or partner documents and web

links.

Related Documents

For additional information about the VVX 300 and 310 phones, see the following documents:

 User Documents:

 Polycom VVX 300 and 310 Business Media Phone Quick User Guide, which is a quick

reference for using the phone’s most basic features. It also briefly describes how to navigate the

phone and enter information. It is available from the VVX 300 and 310 Business Media Phone

Support web page.

 Setup and maintenance documents:

 Polycom VVX 300 and 310 Business Media Phone Quick Start Guide, which describes the

contents of your phone package and how to assemble and connect the phone to the network.

The quick start guide is included in your phone package. It is also available from the VVX 300

and 310 Business Media Phone Support web page.

 Polycom VVX 300, 310, 400, and 410 Business Media Phone Administrators’ Guide, which

provides detailed information about setting up and configuring your phone, including how to

configure features. It is available from the VVX 300 and 310 Business Media Phone Support

web page.

 Polycom VVX 300/310/400/410/500/600 Business Media Phone Wallmount Instructions, which

provides detailed instructions for mounting your phone on the wall. To install your phone on the

wall, you need the optional wallmount package. The wallmount instructions are included in the

optional wallmount package. They are also available from the VVX 300 and 310 Business

Media Phone Support web page.

 Feature Descriptions and Technical Notifications for Polycom phones, which describe workarounds

to existing issues and provide expanded descriptions and examples for phone settings and

features. You can find these documents on the Polycom Support Web site on the Polycom Profiled

UC Software Features and Polycom Engineering Advisories and Technical Notifications support

pages.

For more information about installing, configuring, and administering Polycom products, refer to

Documents and Downloads at Polycom Support.

Contents

Main Polycom VVX 300 and 310 Business Media Phones Contents Page Page About This Guide Conventions Used in this Guide Terms and Writing Conventions Information Elements Typographic Conventions This guide uses the following typographic conventions to distinguish types of in-text information. Courier Whats in This Guide? Getting Help and Support Resources Getting Started Viewing Your Phone Keys and Hardware Use the following table to understand the hardware features on your VVX 300 and 310 phone. Understanding Phone Views Home View Lines View Calls View Understanding Phone Icons Navigating Your Phones Interface Entering and Updating Data Fields Using the Dialpad Keys Registering Your Phone Configuring Your Phone Using the Web Configuration Utility Page Using Basic Features Managing Call Activity Answering Incoming Calls Answering Additional Calls Answering Calls on Shared Lines Answering Calls Automatically Managing Multiple Calls Placing Calls Calling from the Dialer Placing Calls from Favorites, Recent Calls, and Directories Redialing Numbers Ending Calls Using Headsets Enabling Headset Memory Mode Responding to Incoming Calls Ignoring Incoming Calls Rejecting Incoming Calls Forwarding Incoming Calls Managing Active Calls Holding Calls Transferring Calls Managing Conference Calls Initiating Conference Calls Holding and Resuming Conference Calls Ending Conference Calls Splitting Conference Calls Managing Conference Call Participants Changing the Way Calls are Answered Forwarding Calls Rejecting Calls from a Contact Diverting Calls from a Contact Using Do Not Disturb Using Do Not Disturb with Multiple Lines Listening to Voicemails Viewing Recent Calls Page Managing Your Contact Directory Page Managing a Corporate Directory Controlling Audio and Volume Updating the Incoming Call Ringtone Updating a Contacts Ringtone Changing the Volume Muting the Microphone Changing the Audible Ring Setting Managing Favorites Page Managing Shared Lines Using Advanced Features Using Buddy Lists Updating Your Status Managing a Buddy List Blocking Contacts Monitoring Buddies Integrating with Microsoft Lync Server 2010 Using the Browser Navigating the Main Browser Entering Information in the Main Browser Broadcasting Messages Using Push-to-Talk and Group Paging Push-to-Talk Mode Sending PTT Broadcasts Receiving PTT Broadcasts Receiving PTT Broadcasts During Active Calls Replying to PTT Broadcasts Ending PTT Broadcasts Adjusting the Volume of PTT Broadcasts Switching to Handset, Headset, or Speakerphone during Broadcasts Updating the Default Channel Updating Channel Subscriptions Using Group Paging Mode Sending Pages Receiving Pages Receiving Pages Receiving Pages During Active Calls Adjusting the Volume of Pages Switching to Handset, Headset, or Speakerphone during Pages Updating the Default Paging Group Updating Paging Group Subscriptions Allowing Pages to Play During Active Calls Using the Calendar Opening and Closing the Calendar Navigating Month View Navigating Day View Navigating Meeting View Managing Meeting Reminders Joining Meetings from the Calendar Using a Mouse and Keyboard with Your Phone Using a Mouse and Keyboard with Your Phone Using the Polycom Desktop Connector Using Your Computers Mouse and Keyboard with Your Phone Page Logging into Your Phone Logging In and Out of a Phone Placing Calls in the Logged-Out State Changing Your Password Locking Your Phone Understanding Your User Password Locking and Unlocking Your Phone Placing and Answering from a Locked Phone Accessing Features with Your Login Credentials Page Customizing the Phones Display Changing the Language on Your Phone Changing the Display Contrast Changing the Time and Date Display Changing the Backlight Changing the Background Picture Changing the Background Picture Using a Personal Photo as a Background Picture Displaying Screen Savers Choosing a Screen Saver Troubleshooting Understanding Phone Warnings Restarting the Phone Updating Phone Configuration Testing Phone Hardware Getting Help Related Documents The Polycom Community Copyright, Safety, and Regulatory Notices Service Agreements Governing Law Limitations of Liability Polycom Limited Warranty and Limitation Liability Exclusions Warranty Exclusive Safety, Compliance, and Disposal Information Part 15 FCC Rules Class B Digital Device or Peripheral Modifications Installation Instructions Plugs Acts as Disconnect Device Industry Canada (IC) CE and VCCI Mark WARNING Electrical Safety Russian Compliance New Zealand Telepermit Australia Operating Ambient Temperatures Hearing Aid Compatibility (HAC) Waste Electrical and Electronic Equipment (WEEE)