Polycom 300 and 310 manual Managing Conference Calls, Transferring Calls, To resume a held call

Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0

To resume a held call:

∙Do one of the following:

From Lines view, press Resume. If more than one held call is on the line, the last call that you held is resumed. If you have multiple lines and you press Resume, the last call that you held on either line is resumed.

From Calls view, use the up and down arrow keys to highlight the call, and press Resume.

Transferring Calls

When you transfer a call to another person, you have the option to talk to the person before the transfer completes.

If your phone supports a blind transfer, you can automatically transfer a call without talking to the other person. The call is automatically transferred after you dial the number you’re transferring the call to.

To transfer a call:

1From Lines or Calls view, press Transfer. The active call is held.

2From the Dialer, place a call to the person you want to transfer the call to.

3When you hear the ring-back sound, press Transfer to complete the transfer. Or, if you want to talk with the person before the transfer completes, connect and talk with the person, and press Transfer. To cancel the transfer before the call connects, press Cancel.

To perform a blind transfer:

1From Lines or Calls view, press Transfer. The active call is held.

2From the Dialer, press Blind, and place a call to the person you want to transfer the call to. If you don’t see Blind, press More > Blind.

The call automatically transfers to the person you specified.

Timesaver: Completing a Transfer

If you’re using a handset, complete a transfer by replacing the handset on the cradle.

Managing Conference Calls

You can initiate a conference call with two other people. Depending on your phone system, you can add more than two people to a conference call. Ask your system administrator about the maximum number of conference call participants.

You can hold and resume conference calls. You also have the option to split a conference call by ending the conference and placing the people you were talking with on hold.

During a conference call, you have access to the conference management feature. This feature enables you to manage each person in the conference call so that you can mute, hold, and remove participants.

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