Troubleshooting, Getting Help | Polycom 300 and 310 manual

Polycom VVX 300 and 310 Business Media Phones User’s Guide	Version 5.0.0
Logging In and Out of a Phone	70
Placing Calls in the Logged-Out State	70
Changing Your Password	71
Locking Your Phone	71
Understanding Your User Password	72
Locking and Unlocking Your Phone	72
Placing and Answering from a Locked Phone	73
Accessing Features with Your Login Credentials	73
Customizing the Phone’s Display	75
Changing the Language on Your Phone	75
Changing the Display Contrast	75
Changing the Time and Date Display	75
Changing the Backlight	76
Changing the Background Picture	77
Changing the Background Picture	78
Using a Personal Photo as a Background Picture	78
Displaying Screen Savers	79
Choosing a Screen Saver	79
Troubleshooting	80
Understanding Phone Warnings	80
Restarting the Phone	80
Updating Phone Configuration	81
Testing Phone Hardware	81
Getting Help	82
Related Documents	82
The Polycom Community	83
Copyright, Safety, and Regulatory Notices	84

Polycom, Inc.

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Polycom 300 and 310 manual Troubleshooting, Getting Help, Related Documents Polycom Community

Contents

Polycom VVX 300 and 310 Business Media Phones Trademarks Contents Integrating with Microsoft Lync Server Using the Browser Using Buddy ListsBroadcasting Messages Using Push-to-Talk and Group Paging Using the Calendar Related Documents Polycom Community TroubleshootingGetting Help Terms and Writing Conventions About This GuideConventions Used in this Guide Icons Used in this Guide Information Elements Typographic Conventions What’s in This Guide?Typographic Conventions Getting Help and Support Resources Viewing Your Phone Keys and Hardware Getting Started To change views VVX 300 and 310 Hardware FeaturesUnderstanding Phone Views Home View Troubleshooting I Can’t Access Different Phone ViewsTo view more menu options in Home view To select a menu option Viewing Lines View Lines View Calls View Understanding Phone Icons∙ Medium gray Active call ∙ Light gray Held call Navigating Your VVX 300 and 310 Phones Navigating Your Phone’s Interface Entering and Updating Data Fields Mode and Encoding Options on VVX Phones Entering Information on the VVX Phones Using the Dialpad Keys Web Info How to Register Your Phone Configuring Your Phone Using the Web Configuration UtilityWeb Info Using the Web Configuration Utility Registering Your Phone To access the Web Configuration Utility for your phone To alternate between the handset, headset, and speakerphone Using Basic FeaturesManaging Call Activity Answering Incoming Calls Troubleshooting Why Doesn’t the Speakerphone Work? Answering Calls on Shared Lines Answering Additional CallsAnswering Calls Automatically To answer an incoming call Managing Multiple Calls To switch to Lines view from Calls view Viewing Calls in Lines View Placing Calls Calling from the Dialer Power Tip Choosing URLs or Numbers Mode from the DialerTo display the Dialer, do one of the following To call from the Dialer, use one of the following methods Redialing Numbers Placing Calls from Favorites, Recent Calls, and DirectoriesTo call from the Recent Calls list To call from your Favorites list Ending Calls Using HeadsetsTo redial a number To end a held call Responding to Incoming Calls Enabling Headset Memory ModeIgnoring Incoming Calls Rejecting Incoming Calls Holding Calls Managing Active CallsForwarding Incoming Calls Transferring Calls Managing Conference CallsTo resume a held call To transfer a call Holding and Resuming Conference Calls Initiating Conference CallsTo initiate a conference call To place a conference call on hold Managing Conference Call Participants Ending Conference CallsSplitting Conference Calls Changing the Way Calls are Answered Power Tip Forwarding Calls on a Call-by-Call BasisForwarding Calls To forward all calls to another person Rejecting Calls from a Contact To disable call forwarding Diverting Calls from a Contact Using Do Not Disturb To enable or disable Do Not Disturb Using Do Not Disturb with Multiple LinesTo enable or disable Do Not Disturb for one line Troubleshooting Why Doesn’t the DND Icon Display? To listen to voicemail messages Listening to VoicemailsViewing Recent Calls To view the details of a previous call To view your Recent Calls list Viewing Contacts in the Contact Directory Managing Your Contact Directory To dial a contact from the Contact Directory To view contact informationTo search for a contact To delete a contact To update a contact’s informationManaging a Corporate Directory Controlling Audio and Volume Updating the Incoming Call Ringtone Changing the VolumeUpdating a Contact’s Ringtone Muting the Microphone To assign a contact as a favorite Changing the Audible Ring SettingManaging Favorites To remove a Favorite from the list To reorder your Favorites Viewing Shared Line Icons in Lines View Managing Shared Lines Using Buddy Lists Using Advanced Features Updating Your Status To update your presence setting Managing a Buddy List Power Tip Dialing BuddiesTo add a contact to monitor on your Buddy list To view the status of your buddies Blocking Contacts Timesaver How to Quickly Unblock a ContactMonitoring Buddies To block a contact from viewing your status Integrating with Microsoft Lync Server Using the BrowserTo monitor buddies from your Buddy Status List To view the status of your favorite buddies in Lines view To view the interactive Main Browser Using the Navigation KeysNavigating the Main Browser Entering Information in the Main Browser Broadcasting Messages Using Push-to-Talk and Group PagingUsing the Editing Keys Sending PTT Broadcasts Push-to-Talk ModeTo send a PTT broadcast Timesaver Automatically Sending a PTT Broadcast Replying to PTT Broadcasts Receiving PTT BroadcastsReceiving PTT Broadcasts During Active Calls To end a PTT broadcast Ending PTT Broadcasts Adjusting the Volume of PTT BroadcastsUpdating the Default Channel Updating Channel Subscriptions Using Group Paging ModeAllowing PTT Broadcasts during Active Calls To hear the PTT broadcast during an active call Receiving Pages Sending PagesReceiving Pages To send a Switching to Handset, Headset, or Speakerphone during Pages Adjusting the Volume of PagesUpdating the Default Paging Group Updating Paging Group Subscriptions To hear the pages during an active call Using the CalendarAllowing Pages to Play During Active Calls Troubleshooting Why Doesn’t the Calendar Display? Opening and Closing the Calendar To access other Calendar viewsNavigating Month View To open the calendar Navigating Meeting View Navigating Day View Managing Meeting Reminders Troubleshooting Why Don’t My Meeting Reminders Display? Joining Meetings from the Calendar Using a Mouse and Keyboard with Your PhoneTo join a meeting from a meeting reminder To join a meeting from Meeting view Using the Polycom Desktop Connector Using a Mouse and Keyboard with Your Phone To quit Polycom Desktop Connector Using Your Computer’s Mouse and Keyboard with Your Phone Open Messages Using the Function Keys Press End Call Logging into Your Phone Logging In and Out of a Phone  From Home view, select Settings Features User Login LogPlacing Calls in the Logged-Out State To log in to a phone Locking Your Phone Changing Your PasswordTo change your user password Locking and Unlocking Your Phone Understanding Your User PasswordTo lock your phone To unlock your phone Placing and Answering from a Locked Phone Accessing Features with Your Login CredentialsTo call an authorized number from a locked phone To answer a call on a locked phone Troubleshooting What Happens if I Can’t Access Features? Customizing the Phone’s Display To adjust the contrast on the phone displayChanging the Language on Your Phone Changing the Display Contrast Displaying the Time and Date in the Status Bar Changing the Backlight Web Info Adding a Web Page as the Background on Your Phone Changing the Background Picture Changing the Background Picture Using a Personal Photo as a Background PictureTo add your own picture to the list of background images Click + adjacent to Add a new background image Choosing a Screen Saver Displaying Screen Savers Restarting the Phone TroubleshootingUnderstanding Phone Warnings To restart the phone Updating Phone ConfigurationTesting Phone Hardware Related Documents Getting Help Polycom Community Service Agreements Copyright, Safety, and Regulatory NoticesPolycom Limited Warranty and Limitation Liability Governing Law Safety, Compliance, and Disposal Information Warranty ExclusiveExclusions Part 15 FCC Rules Modifications Installation InstructionsPlugs Acts as Disconnect Device Industry Canada IC New Zealand Telepermit Russian Compliance Australia Operating Ambient TemperaturesHearing Aid Compatibility HAC Waste Electrical and Electronic Equipment Weee Polycom Take Back Restriction of Hazardous Substances Directive RoHS

Customizing the Phone’s Display

Troubleshooting

Getting Help

Related Documents

The Polycom Community