Using Basic Features

Now that you are familiar with your phone’s user interface, you are ready to perform basic phone tasks that you can do on a daily basis. This chapter explains how to handle multiple calls at one time, how to manipulate incoming and active calls, and how to access directories and lists so you can perform tasks quickly and efficiently.

This chapter includes information about the following tasks:

Calling, answering, holding, and ending calls

Ignoring, rejecting, forwarding, and transferring calls

Setting up conference calls

Enabling Do Not Disturb

Listening to voicemail

Managing Directories, Recent Calls, and Favorites

Customizing ringtones

Controlling phone volume

Using headsets

Managing shared lines

Managing Call Activity

Your system administrator can set up your phone to have up to six lines with unique extension numbers, or the same extension number as other lines on your network. Your phone can manage a maximum of 24 active, incoming, and held calls at a time on all registered lines. However, you can only have one active call in progress with numerous other incoming calls or calls on hold.

You can place and answer calls using the following:

The handset

The speakerphone

A headset

To alternate between the handset, headset, and speakerphone:

»During a call, pick up the handset, press , or press .

For example, if you’re using the handset, you can switch to headset mode by pressing , or

switch to speakerphone mode by pressing .

When you’re in speakerphone mode, glows green. When you’re in headset mode, glows green if an analog headset is connected.

Polycom, Inc.

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Polycom 300 and 310 manual Using Basic Features, Managing Call Activity