Polycom 300 and 310 Contents

Polycom, Inc. 3

Contents

About This Guide ...................................................................................................... 6

Conventions Used in this Guide ..................................................................................................... 6

Terms and Writing Conventions ....................................................................................................... 6

Information Elements ....................................................................................................................... 7

Typographic Conventions ................................................................................................................ 8

What’s in This Guide? ...................................................................................................................... 8

Getting Help and Support Resources ............................................................................................. 9

Viewing Your Phone Keys and Hardware .................................................................................... 10

Understanding Phone Views ......................................................................................................... 11

Home View ..................................................................................................................................... 12

Lines View ...................................................................................................................................... 13

Calls View ...................................................................................................................................... 14

Understanding Phone Icons .......................................................................................................... 14

Navigating Your Phone’s Interface ............................................................................................... 15

Entering and Updating Data Fields ............................................................................................... 16

Using the Dialpad Keys .................................................................................................................. 17

Registering Your Phone ................................................................................................................. 18

Configuring Your Phone Using the Web Configuration Utility .................................................. 18

Using Basic Features ............................................................................................. 20

Managing Call Activity ................................................................................................................... 20

Answering Incoming Calls ............................................................................................................. 21

Answering Additional Calls ............................................................................................................ 22

Answering Calls on Shared Lines .................................................................................................. 22

Answering Calls Automatically ....................................................................................................... 22

Managing Multiple Calls ................................................................................................................. 23

Placing Calls ................................................................................................................................... 24

Calling from the Dialer .................................................................................................................... 25

Placing Calls from Favorites, Recent Calls, and Directories ......................................................... 26

Redialing Numbers ......................................................................................................................... 26

Ending Calls .................................................................................................................................... 27

Using Headsets ............................................................................................................................... 27

Enabling Headset Memory Mode ................................................................................................... 28

Responding to Incoming Calls ...................................................................................................... 28

Ignoring Incoming Calls.................................................................................................................. 28

Rejecting Incoming Calls................................................................................................................ 28

Forwarding Incoming Calls ............................................................................................................ 29

Managing Active Calls .................................................................................................................... 29

Holding Calls .................................................................................................................................. 29

Transferring Calls ........................................................................................................................... 30