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Polycom VVX 300 and 310 Business Media Phones User’s Guide

Version 5.0.0

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Contents

Polycom VVX 300 and 310 Business Media Phones Trademarks Contents Using the Calendar Using Buddy ListsIntegrating with Microsoft Lync Server Using the Browser Broadcasting Messages Using Push-to-Talk and Group Paging Related Documents Polycom Community TroubleshootingGetting Help Terms and Writing Conventions About This GuideConventions Used in this Guide Icons Used in this Guide Information Elements Typographic Conventions What’s in This Guide?Typographic Conventions Getting Help and Support Resources Viewing Your Phone Keys and Hardware Getting Started To change views VVX 300 and 310 Hardware FeaturesUnderstanding Phone Views To select a menu option Troubleshooting I Can’t Access Different Phone ViewsHome View To view more menu options in Home view Viewing Lines View Lines View ∙ Light gray Held call Understanding Phone IconsCalls View ∙ Medium gray Active call Navigating Your VVX 300 and 310 Phones Navigating Your Phone’s Interface Entering and Updating Data Fields Mode and Encoding Options on VVX Phones Entering Information on the VVX Phones Using the Dialpad Keys Registering Your Phone Configuring Your Phone Using the Web Configuration UtilityWeb Info How to Register Your Phone Web Info Using the Web Configuration Utility To access the Web Configuration Utility for your phone To alternate between the handset, headset, and speakerphone Using Basic FeaturesManaging Call Activity Answering Incoming Calls Troubleshooting Why Doesn’t the Speakerphone Work? To answer an incoming call Answering Additional CallsAnswering Calls on Shared Lines Answering Calls Automatically Managing Multiple Calls To switch to Lines view from Calls view Viewing Calls in Lines View Placing Calls To call from the Dialer, use one of the following methods Power Tip Choosing URLs or Numbers Mode from the DialerCalling from the Dialer To display the Dialer, do one of the following To call from your Favorites list Placing Calls from Favorites, Recent Calls, and DirectoriesRedialing Numbers To call from the Recent Calls list To end a held call Using HeadsetsEnding Calls To redial a number Rejecting Incoming Calls Enabling Headset Memory ModeResponding to Incoming Calls Ignoring Incoming Calls Holding Calls Managing Active CallsForwarding Incoming Calls To transfer a call Managing Conference CallsTransferring Calls To resume a held call To place a conference call on hold Initiating Conference CallsHolding and Resuming Conference Calls To initiate a conference call Managing Conference Call Participants Ending Conference CallsSplitting Conference Calls To forward all calls to another person Power Tip Forwarding Calls on a Call-by-Call BasisChanging the Way Calls are Answered Forwarding Calls Rejecting Calls from a Contact To disable call forwarding Diverting Calls from a Contact Using Do Not Disturb Troubleshooting Why Doesn’t the DND Icon Display? Using Do Not Disturb with Multiple LinesTo enable or disable Do Not Disturb To enable or disable Do Not Disturb for one line To listen to voicemail messages Listening to VoicemailsViewing Recent Calls To view the details of a previous call To view your Recent Calls list Viewing Contacts in the Contact Directory Managing Your Contact Directory To dial a contact from the Contact Directory To view contact informationTo search for a contact To delete a contact To update a contact’s informationManaging a Corporate Directory Controlling Audio and Volume Muting the Microphone Changing the VolumeUpdating the Incoming Call Ringtone Updating a Contact’s Ringtone To assign a contact as a favorite Changing the Audible Ring SettingManaging Favorites To remove a Favorite from the list To reorder your Favorites Viewing Shared Line Icons in Lines View Managing Shared Lines Using Buddy Lists Using Advanced Features Updating Your Status To update your presence setting To view the status of your buddies Power Tip Dialing BuddiesManaging a Buddy List To add a contact to monitor on your Buddy list To block a contact from viewing your status Timesaver How to Quickly Unblock a ContactBlocking Contacts Monitoring Buddies To view the status of your favorite buddies in Lines view Using the BrowserIntegrating with Microsoft Lync Server To monitor buddies from your Buddy Status List To view the interactive Main Browser Using the Navigation KeysNavigating the Main Browser Entering Information in the Main Browser Broadcasting Messages Using Push-to-Talk and Group PagingUsing the Editing Keys Timesaver Automatically Sending a PTT Broadcast Push-to-Talk ModeSending PTT Broadcasts To send a PTT broadcast To end a PTT broadcast Receiving PTT BroadcastsReplying to PTT Broadcasts Receiving PTT Broadcasts During Active Calls Ending PTT Broadcasts Adjusting the Volume of PTT BroadcastsUpdating the Default Channel To hear the PTT broadcast during an active call Using Group Paging ModeUpdating Channel Subscriptions Allowing PTT Broadcasts during Active Calls To send a Sending PagesReceiving Pages Receiving Pages Updating Paging Group Subscriptions Adjusting the Volume of PagesSwitching to Handset, Headset, or Speakerphone during Pages Updating the Default Paging Group To hear the pages during an active call Using the CalendarAllowing Pages to Play During Active Calls Troubleshooting Why Doesn’t the Calendar Display? To open the calendar To access other Calendar viewsOpening and Closing the Calendar Navigating Month View Navigating Meeting View Navigating Day View Managing Meeting Reminders Troubleshooting Why Don’t My Meeting Reminders Display? To join a meeting from Meeting view Using a Mouse and Keyboard with Your PhoneJoining Meetings from the Calendar To join a meeting from a meeting reminder Using the Polycom Desktop Connector Using a Mouse and Keyboard with Your Phone To quit Polycom Desktop Connector Using Your Computer’s Mouse and Keyboard with Your Phone Open Messages Using the Function Keys Press End Call Logging into Your Phone To log in to a phone  From Home view, select Settings Features User Login LogLogging In and Out of a Phone Placing Calls in the Logged-Out State Locking Your Phone Changing Your PasswordTo change your user password To unlock your phone Understanding Your User PasswordLocking and Unlocking Your Phone To lock your phone To answer a call on a locked phone Accessing Features with Your Login CredentialsPlacing and Answering from a Locked Phone To call an authorized number from a locked phone Troubleshooting What Happens if I Can’t Access Features? Changing the Display Contrast To adjust the contrast on the phone displayCustomizing the Phone’s Display Changing the Language on Your Phone Displaying the Time and Date in the Status Bar Changing the Backlight Web Info Adding a Web Page as the Background on Your Phone Changing the Background Picture Click + adjacent to Add a new background image Using a Personal Photo as a Background PictureChanging the Background Picture To add your own picture to the list of background images Choosing a Screen Saver Displaying Screen Savers Restarting the Phone TroubleshootingUnderstanding Phone Warnings To restart the phone Updating Phone ConfigurationTesting Phone Hardware Related Documents Getting Help Polycom Community Governing Law Copyright, Safety, and Regulatory NoticesService Agreements Polycom Limited Warranty and Limitation Liability Part 15 FCC Rules Warranty ExclusiveSafety, Compliance, and Disposal Information Exclusions Industry Canada IC Installation InstructionsModifications Plugs Acts as Disconnect Device New Zealand Telepermit Russian Compliance Waste Electrical and Electronic Equipment Weee Operating Ambient TemperaturesAustralia Hearing Aid Compatibility HAC Polycom Take Back Restriction of Hazardous Substances Directive RoHS