Entering and Updating Data Fields | Polycom 300 and 310 instruction

Polycom VVX 300 and 310 Business Media Phones User’s GuideVersion 5.0.0

Task	Action

Place a call	Press Dial or use the right arrow key from a call list.

Highlight calls in Calls view	Use the up and down arrow keys to select a call. The available soft keys,
	such as Hold or Resume, display for the highlighted call.

Select a menu item or option	Use the up and down arrow keys to highlight a menu item or option, and
	press Select.
	If the menu is numbered, press the corresponding dialpad key for a menu
	option. For example, press 4 to enter the Backlight Timeout menu, as
	shown above.
	You can also use * to page up and # to page down for the additional menu
	options.

Close an option box without selecting an item or option

Press the left arrow key or the Back soft key.

Select a soft key, menu item, or option

Use the up and down arrow keys to highlight the menu item or option and press the appropriate soft key.

You can also press the corresponding number on the dialpad to select the item in a numbered list.

Select a soft key not displayed on screen

Press the More soft key, if displayed in the far-right of the soft key area, to view additional soft keys, as shown next.

Entering and Updating Data Fields

You can enter information into text fields on your phone using the dialpad keys on the phone’s console. You have two options on your phone for entering information: Mode and Encoding.

∙Mode Enables you to enter numerical and text characters in title case, lowercase, or uppercase.

∙Encoding Enables you to enter alphanumeric and special characters, including numbers, text, and characters in special languages.

The following table lists the available Mode and Encoding options on your phone.

Table 4: Mode and Encoding Options on VVX Phones

Available Text Options in Mode			Available Text Options in Encoding

Abc			Abc

ABC			ABC

abc			abc

123	123

Polycom, Inc.

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Polycom 300 and 310 manual Entering and Updating Data Fields, Mode and Encoding Options on VVX Phones

Contents

Polycom VVX 300 and 310 Business Media Phones Trademarks Contents Using Buddy Lists Integrating with Microsoft Lync Server Using the BrowserBroadcasting Messages Using Push-to-Talk and Group Paging Using the Calendar Getting Help TroubleshootingRelated Documents Polycom Community Conventions Used in this Guide About This GuideTerms and Writing Conventions Information Elements Icons Used in this Guide Typographic Conventions What’s in This Guide?Typographic Conventions Getting Help and Support Resources Getting Started Viewing Your Phone Keys and Hardware Understanding Phone Views VVX 300 and 310 Hardware FeaturesTo change views Troubleshooting I Can’t Access Different Phone Views Home ViewTo view more menu options in Home view To select a menu option Lines View Viewing Lines View Understanding Phone Icons Calls View∙ Medium gray Active call ∙ Light gray Held call Navigating Your Phone’s Interface Navigating Your VVX 300 and 310 Phones Mode and Encoding Options on VVX Phones Entering and Updating Data Fields Using the Dialpad Keys Entering Information on the VVX Phones Configuring Your Phone Using the Web Configuration Utility Web Info How to Register Your PhoneWeb Info Using the Web Configuration Utility Registering Your Phone To access the Web Configuration Utility for your phone Managing Call Activity Using Basic FeaturesTo alternate between the handset, headset, and speakerphone Troubleshooting Why Doesn’t the Speakerphone Work? Answering Incoming Calls Answering Additional Calls Answering Calls on Shared LinesAnswering Calls Automatically To answer an incoming call To switch to Lines view from Calls view Managing Multiple Calls Placing Calls Viewing Calls in Lines View Power Tip Choosing URLs or Numbers Mode from the Dialer Calling from the DialerTo display the Dialer, do one of the following To call from the Dialer, use one of the following methods Placing Calls from Favorites, Recent Calls, and Directories Redialing NumbersTo call from the Recent Calls list To call from your Favorites list Using Headsets Ending CallsTo redial a number To end a held call Enabling Headset Memory Mode Responding to Incoming CallsIgnoring Incoming Calls Rejecting Incoming Calls Forwarding Incoming Calls Managing Active CallsHolding Calls Managing Conference Calls Transferring CallsTo resume a held call To transfer a call Initiating Conference Calls Holding and Resuming Conference CallsTo initiate a conference call To place a conference call on hold Splitting Conference Calls Ending Conference CallsManaging Conference Call Participants Power Tip Forwarding Calls on a Call-by-Call Basis Changing the Way Calls are AnsweredForwarding Calls To forward all calls to another person To disable call forwarding Rejecting Calls from a Contact Using Do Not Disturb Diverting Calls from a Contact Using Do Not Disturb with Multiple Lines To enable or disable Do Not DisturbTo enable or disable Do Not Disturb for one line Troubleshooting Why Doesn’t the DND Icon Display? Viewing Recent Calls Listening to VoicemailsTo listen to voicemail messages To view your Recent Calls list To view the details of a previous call Managing Your Contact Directory Viewing Contacts in the Contact Directory To search for a contact To view contact informationTo dial a contact from the Contact Directory Managing a Corporate Directory To update a contact’s informationTo delete a contact Controlling Audio and Volume Changing the Volume Updating the Incoming Call RingtoneUpdating a Contact’s Ringtone Muting the Microphone Managing Favorites Changing the Audible Ring SettingTo assign a contact as a favorite To reorder your Favorites To remove a Favorite from the list Managing Shared Lines Viewing Shared Line Icons in Lines View Using Advanced Features Using Buddy Lists To update your presence setting Updating Your Status Power Tip Dialing Buddies Managing a Buddy ListTo add a contact to monitor on your Buddy list To view the status of your buddies Timesaver How to Quickly Unblock a Contact Blocking ContactsMonitoring Buddies To block a contact from viewing your status Using the Browser Integrating with Microsoft Lync ServerTo monitor buddies from your Buddy Status List To view the status of your favorite buddies in Lines view Navigating the Main Browser Using the Navigation KeysTo view the interactive Main Browser Using the Editing Keys Broadcasting Messages Using Push-to-Talk and Group PagingEntering Information in the Main Browser Push-to-Talk Mode Sending PTT BroadcastsTo send a PTT broadcast Timesaver Automatically Sending a PTT Broadcast Receiving PTT Broadcasts Replying to PTT BroadcastsReceiving PTT Broadcasts During Active Calls To end a PTT broadcast Updating the Default Channel Adjusting the Volume of PTT BroadcastsEnding PTT Broadcasts Using Group Paging Mode Updating Channel SubscriptionsAllowing PTT Broadcasts during Active Calls To hear the PTT broadcast during an active call Sending Pages Receiving PagesReceiving Pages To send a Adjusting the Volume of Pages Switching to Handset, Headset, or Speakerphone during PagesUpdating the Default Paging Group Updating Paging Group Subscriptions Allowing Pages to Play During Active Calls Using the CalendarTo hear the pages during an active call Troubleshooting Why Doesn’t the Calendar Display? To access other Calendar views Opening and Closing the CalendarNavigating Month View To open the calendar Navigating Day View Navigating Meeting View Troubleshooting Why Don’t My Meeting Reminders Display? Managing Meeting Reminders Using a Mouse and Keyboard with Your Phone Joining Meetings from the CalendarTo join a meeting from a meeting reminder To join a meeting from Meeting view Using a Mouse and Keyboard with Your Phone Using the Polycom Desktop Connector Using Your Computer’s Mouse and Keyboard with Your Phone To quit Polycom Desktop Connector Using the Function Keys Open Messages Logging into Your Phone Press End Call  From Home view, select Settings Features User Login Log Logging In and Out of a PhonePlacing Calls in the Logged-Out State To log in to a phone To change your user password Changing Your PasswordLocking Your Phone Understanding Your User Password Locking and Unlocking Your PhoneTo lock your phone To unlock your phone Accessing Features with Your Login Credentials Placing and Answering from a Locked PhoneTo call an authorized number from a locked phone To answer a call on a locked phone Troubleshooting What Happens if I Can’t Access Features? To adjust the contrast on the phone display Customizing the Phone’s DisplayChanging the Language on Your Phone Changing the Display Contrast Changing the Backlight Displaying the Time and Date in the Status Bar Changing the Background Picture Web Info Adding a Web Page as the Background on Your Phone Using a Personal Photo as a Background Picture Changing the Background PictureTo add your own picture to the list of background images Click + adjacent to Add a new background image Displaying Screen Savers Choosing a Screen Saver Understanding Phone Warnings TroubleshootingRestarting the Phone Testing Phone Hardware Updating Phone ConfigurationTo restart the phone Getting Help Related Documents Polycom Community Copyright, Safety, and Regulatory Notices Service AgreementsPolycom Limited Warranty and Limitation Liability Governing Law Warranty Exclusive Safety, Compliance, and Disposal InformationExclusions Part 15 FCC Rules Installation Instructions ModificationsPlugs Acts as Disconnect Device Industry Canada IC Russian Compliance New Zealand Telepermit Operating Ambient Temperatures AustraliaHearing Aid Compatibility HAC Waste Electrical and Electronic Equipment Weee Restriction of Hazardous Substances Directive RoHS Polycom Take Back