Updating Phone Configuration | Polycom 300 and 310 instruction

Polycom VVX 300 and 310 Business Media Phones User’s Guide

Version 5.0.0

Caution: Restarting Your Phone

Before you restart your phone, contact your system administrator. If your phone is malfunctioning, try to restore the phone to normal operation without restarting the phone. In addition, ask your administrator if the phone needs troubleshooting before restarting. If you need to update your phone’s configuration, don’t restart your phone. To update the phone’s configuration, see Updating Phone Configuration.

To restart the phone:

1From Home view, select Settings > Basic > Restart Phone. The message Are you sure? displays.

2If you still want to restart the phone, press Yes.

The restart process begins. The process ends when the default Home screen displays.

Updating Phone Configuration

If your system administrator asks you to update your phone’s configuration, you can update the phone’s configuration without restarting your phone.

To update your phone’s configuration:

1From Home view, select Settings > Basic > Update Configuration. The message Are you sure? displays.

2To update the configuration, press Yes.

The configuration is updated. Your phone restarts, depending on the phone settings that have changed.

Testing Phone Hardware

If your system administrator asks you to access a diagnostics menu on your phone to test your phone hardware, you can access the diagnostic menu to test your phone’s microphones, speaker, handset, third-party headset (if present), keypad mappings, touchscreen, and LEDs. See your system administrator for instructions about performing these tests.

To test your phone hardware:

1From Home view, select Settings > Status > Diagnostics > Test Hardware.

2From the Test Hardware screen, select one of the following to test:

Audio Diagnostics

Keypad Diagnostics

Display Diagnostics

Brightness Diagnostics

LED Diagnostics

Polycom, Inc.

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Polycom 300 and 310 manual Updating Phone Configuration, Testing Phone Hardware, To restart the phone

Contents

Polycom VVX 300 and 310 Business Media Phones Trademarks Contents Integrating with Microsoft Lync Server Using the Browser Using Buddy ListsBroadcasting Messages Using Push-to-Talk and Group Paging Using the Calendar Troubleshooting Getting HelpRelated Documents Polycom Community About This Guide Conventions Used in this GuideTerms and Writing Conventions Icons Used in this Guide Information Elements What’s in This Guide? Typographic ConventionsTypographic Conventions Getting Help and Support Resources Viewing Your Phone Keys and Hardware Getting Started VVX 300 and 310 Hardware Features Understanding Phone ViewsTo change views Home View Troubleshooting I Can’t Access Different Phone ViewsTo view more menu options in Home view To select a menu option Viewing Lines View Lines View Calls View Understanding Phone Icons∙ Medium gray Active call ∙ Light gray Held call Navigating Your VVX 300 and 310 Phones Navigating Your Phone’s Interface Entering and Updating Data Fields Mode and Encoding Options on VVX Phones Entering Information on the VVX Phones Using the Dialpad Keys Web Info How to Register Your Phone Configuring Your Phone Using the Web Configuration UtilityWeb Info Using the Web Configuration Utility Registering Your Phone To access the Web Configuration Utility for your phone Using Basic Features Managing Call ActivityTo alternate between the handset, headset, and speakerphone Answering Incoming Calls Troubleshooting Why Doesn’t the Speakerphone Work? Answering Calls on Shared Lines Answering Additional CallsAnswering Calls Automatically To answer an incoming call Managing Multiple Calls To switch to Lines view from Calls view Viewing Calls in Lines View Placing Calls Calling from the Dialer Power Tip Choosing URLs or Numbers Mode from the DialerTo display the Dialer, do one of the following To call from the Dialer, use one of the following methods Redialing Numbers Placing Calls from Favorites, Recent Calls, and DirectoriesTo call from the Recent Calls list To call from your Favorites list Ending Calls Using HeadsetsTo redial a number To end a held call Responding to Incoming Calls Enabling Headset Memory ModeIgnoring Incoming Calls Rejecting Incoming Calls Managing Active Calls Forwarding Incoming CallsHolding Calls Transferring Calls Managing Conference CallsTo resume a held call To transfer a call Holding and Resuming Conference Calls Initiating Conference CallsTo initiate a conference call To place a conference call on hold Ending Conference Calls Splitting Conference CallsManaging Conference Call Participants Changing the Way Calls are Answered Power Tip Forwarding Calls on a Call-by-Call BasisForwarding Calls To forward all calls to another person Rejecting Calls from a Contact To disable call forwarding Diverting Calls from a Contact Using Do Not Disturb To enable or disable Do Not Disturb Using Do Not Disturb with Multiple LinesTo enable or disable Do Not Disturb for one line Troubleshooting Why Doesn’t the DND Icon Display? Listening to Voicemails Viewing Recent CallsTo listen to voicemail messages To view the details of a previous call To view your Recent Calls list Viewing Contacts in the Contact Directory Managing Your Contact Directory To view contact information To search for a contactTo dial a contact from the Contact Directory To update a contact’s information Managing a Corporate DirectoryTo delete a contact Controlling Audio and Volume Updating the Incoming Call Ringtone Changing the VolumeUpdating a Contact’s Ringtone Muting the Microphone Changing the Audible Ring Setting Managing FavoritesTo assign a contact as a favorite To remove a Favorite from the list To reorder your Favorites Viewing Shared Line Icons in Lines View Managing Shared Lines Using Buddy Lists Using Advanced Features Updating Your Status To update your presence setting Managing a Buddy List Power Tip Dialing BuddiesTo add a contact to monitor on your Buddy list To view the status of your buddies Blocking Contacts Timesaver How to Quickly Unblock a ContactMonitoring Buddies To block a contact from viewing your status Integrating with Microsoft Lync Server Using the BrowserTo monitor buddies from your Buddy Status List To view the status of your favorite buddies in Lines view Using the Navigation Keys Navigating the Main BrowserTo view the interactive Main Browser Broadcasting Messages Using Push-to-Talk and Group Paging Using the Editing KeysEntering Information in the Main Browser Sending PTT Broadcasts Push-to-Talk ModeTo send a PTT broadcast Timesaver Automatically Sending a PTT Broadcast Replying to PTT Broadcasts Receiving PTT BroadcastsReceiving PTT Broadcasts During Active Calls To end a PTT broadcast Adjusting the Volume of PTT Broadcasts Updating the Default ChannelEnding PTT Broadcasts Updating Channel Subscriptions Using Group Paging ModeAllowing PTT Broadcasts during Active Calls To hear the PTT broadcast during an active call Receiving Pages Sending PagesReceiving Pages To send a Switching to Handset, Headset, or Speakerphone during Pages Adjusting the Volume of PagesUpdating the Default Paging Group Updating Paging Group Subscriptions Using the Calendar Allowing Pages to Play During Active CallsTo hear the pages during an active call Troubleshooting Why Doesn’t the Calendar Display? Opening and Closing the Calendar To access other Calendar viewsNavigating Month View To open the calendar Navigating Meeting View Navigating Day View Managing Meeting Reminders Troubleshooting Why Don’t My Meeting Reminders Display? Joining Meetings from the Calendar Using a Mouse and Keyboard with Your PhoneTo join a meeting from a meeting reminder To join a meeting from Meeting view Using the Polycom Desktop Connector Using a Mouse and Keyboard with Your Phone To quit Polycom Desktop Connector Using Your Computer’s Mouse and Keyboard with Your Phone Open Messages Using the Function Keys Press End Call Logging into Your Phone Logging In and Out of a Phone  From Home view, select Settings Features User Login LogPlacing Calls in the Logged-Out State To log in to a phone Changing Your Password To change your user passwordLocking Your Phone Locking and Unlocking Your Phone Understanding Your User PasswordTo lock your phone To unlock your phone Placing and Answering from a Locked Phone Accessing Features with Your Login CredentialsTo call an authorized number from a locked phone To answer a call on a locked phone Troubleshooting What Happens if I Can’t Access Features? Customizing the Phone’s Display To adjust the contrast on the phone displayChanging the Language on Your Phone Changing the Display Contrast Displaying the Time and Date in the Status Bar Changing the Backlight Web Info Adding a Web Page as the Background on Your Phone Changing the Background Picture Changing the Background Picture Using a Personal Photo as a Background PictureTo add your own picture to the list of background images Click + adjacent to Add a new background image Choosing a Screen Saver Displaying Screen Savers Troubleshooting Understanding Phone WarningsRestarting the Phone Updating Phone Configuration Testing Phone HardwareTo restart the phone Related Documents Getting Help Polycom Community Service Agreements Copyright, Safety, and Regulatory NoticesPolycom Limited Warranty and Limitation Liability Governing Law Safety, Compliance, and Disposal Information Warranty ExclusiveExclusions Part 15 FCC Rules Modifications Installation InstructionsPlugs Acts as Disconnect Device Industry Canada IC New Zealand Telepermit Russian Compliance Australia Operating Ambient TemperaturesHearing Aid Compatibility HAC Waste Electrical and Electronic Equipment Weee Polycom Take Back Restriction of Hazardous Substances Directive RoHS