Managing Shared Lines | Polycom 300 and 310 instruction

Polycom VVX 300 and 310 Business Media Phones User’s Guide

Version 5.0.0

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Managing Shared Lines

If your phone shares a line with another phone, all phones ring for an incoming call to one of the shared line. The call can be answered on any of the phones of the shared line. You can transfer, hold, or set up a conference with active and held calls on shared lines.

If you have an incoming call on a shared line, you can silence your ringer by pressing Silence. The incoming call stops ringing on your phone, but the call’s visual notification continues to display on your phone and you can still answer the call.

The following table shows the icons and status indicators that display for shared lines in Lines view, depending on whether the line is idle, for an active or held call.

Table 6: Viewing Shared Line Icons in Lines View

Shared Line Status	Icon and Status Indicator	Status Indicator

Idle		No indicator

Active call		HD voice icon

Held call		Hold icon

Note: Unsupported Features on Shared Lines

Call Forwarding is not available on shared lines. Enabling Do Not Disturb on shared lines disables ringing only. You can still see a visual notification of the call and have the option to answer the call.

If you are running Polycom UC Software version 5.0.0, missed calls on shared lines are displayed in the Missed Calls log in Recent Calls on all the phones of the shared line. However, received incoming calls that were answered on one of the shared line phones are not logged in the Recent Calls log on any of the phones. Ask your system administrator about configuring the phones to display all calls on shared lines in Recent Calls on all of the phones of the shared lines.

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Polycom 300 and 310 manual Managing Shared Lines, Viewing Shared Line Icons in Lines View

Contents

Polycom VVX 300 and 310 Business Media Phones Trademarks Contents Broadcasting Messages Using Push-to-Talk and Group Paging Using Buddy ListsIntegrating with Microsoft Lync Server Using the Browser Using the Calendar Getting Help TroubleshootingRelated Documents Polycom Community Conventions Used in this Guide About This GuideTerms and Writing Conventions Information Elements Icons Used in this Guide Typographic Conventions What’s in This Guide?Typographic Conventions Getting Help and Support Resources Getting Started Viewing Your Phone Keys and Hardware Understanding Phone Views VVX 300 and 310 Hardware FeaturesTo change views To view more menu options in Home view Troubleshooting I Can’t Access Different Phone ViewsHome View To select a menu option Lines View Viewing Lines View ∙ Medium gray Active call Understanding Phone IconsCalls View ∙ Light gray Held call Navigating Your Phone’s Interface Navigating Your VVX 300 and 310 Phones Mode and Encoding Options on VVX Phones Entering and Updating Data Fields Using the Dialpad Keys Entering Information on the VVX Phones Web Info Using the Web Configuration Utility Configuring Your Phone Using the Web Configuration UtilityWeb Info How to Register Your Phone Registering Your Phone To access the Web Configuration Utility for your phone Managing Call Activity Using Basic FeaturesTo alternate between the handset, headset, and speakerphone Troubleshooting Why Doesn’t the Speakerphone Work? Answering Incoming Calls Answering Calls Automatically Answering Additional CallsAnswering Calls on Shared Lines To answer an incoming call To switch to Lines view from Calls view Managing Multiple Calls Placing Calls Viewing Calls in Lines View To display the Dialer, do one of the following Power Tip Choosing URLs or Numbers Mode from the DialerCalling from the Dialer To call from the Dialer, use one of the following methods To call from the Recent Calls list Placing Calls from Favorites, Recent Calls, and DirectoriesRedialing Numbers To call from your Favorites list To redial a number Using HeadsetsEnding Calls To end a held call Ignoring Incoming Calls Enabling Headset Memory ModeResponding to Incoming Calls Rejecting Incoming Calls Forwarding Incoming Calls Managing Active CallsHolding Calls To resume a held call Managing Conference CallsTransferring Calls To transfer a call To initiate a conference call Initiating Conference CallsHolding and Resuming Conference Calls To place a conference call on hold Splitting Conference Calls Ending Conference CallsManaging Conference Call Participants Forwarding Calls Power Tip Forwarding Calls on a Call-by-Call BasisChanging the Way Calls are Answered To forward all calls to another person To disable call forwarding Rejecting Calls from a Contact Using Do Not Disturb Diverting Calls from a Contact To enable or disable Do Not Disturb for one line Using Do Not Disturb with Multiple LinesTo enable or disable Do Not Disturb Troubleshooting Why Doesn’t the DND Icon Display? Viewing Recent Calls Listening to VoicemailsTo listen to voicemail messages To view your Recent Calls list To view the details of a previous call Managing Your Contact Directory Viewing Contacts in the Contact Directory To search for a contact To view contact informationTo dial a contact from the Contact Directory Managing a Corporate Directory To update a contact’s informationTo delete a contact Controlling Audio and Volume Updating a Contact’s Ringtone Changing the VolumeUpdating the Incoming Call Ringtone Muting the Microphone Managing Favorites Changing the Audible Ring SettingTo assign a contact as a favorite To reorder your Favorites To remove a Favorite from the list Managing Shared Lines Viewing Shared Line Icons in Lines View Using Advanced Features Using Buddy Lists To update your presence setting Updating Your Status To add a contact to monitor on your Buddy list Power Tip Dialing BuddiesManaging a Buddy List To view the status of your buddies Monitoring Buddies Timesaver How to Quickly Unblock a ContactBlocking Contacts To block a contact from viewing your status To monitor buddies from your Buddy Status List Using the BrowserIntegrating with Microsoft Lync Server To view the status of your favorite buddies in Lines view Navigating the Main Browser Using the Navigation KeysTo view the interactive Main Browser Using the Editing Keys Broadcasting Messages Using Push-to-Talk and Group PagingEntering Information in the Main Browser To send a PTT broadcast Push-to-Talk ModeSending PTT Broadcasts Timesaver Automatically Sending a PTT Broadcast Receiving PTT Broadcasts During Active Calls Receiving PTT BroadcastsReplying to PTT Broadcasts To end a PTT broadcast Updating the Default Channel Adjusting the Volume of PTT BroadcastsEnding PTT Broadcasts Allowing PTT Broadcasts during Active Calls Using Group Paging ModeUpdating Channel Subscriptions To hear the PTT broadcast during an active call Receiving Pages Sending PagesReceiving Pages To send a Updating the Default Paging Group Adjusting the Volume of PagesSwitching to Handset, Headset, or Speakerphone during Pages Updating Paging Group Subscriptions Allowing Pages to Play During Active Calls Using the CalendarTo hear the pages during an active call Troubleshooting Why Doesn’t the Calendar Display? Navigating Month View To access other Calendar viewsOpening and Closing the Calendar To open the calendar Navigating Day View Navigating Meeting View Troubleshooting Why Don’t My Meeting Reminders Display? Managing Meeting Reminders To join a meeting from a meeting reminder Using a Mouse and Keyboard with Your PhoneJoining Meetings from the Calendar To join a meeting from Meeting view Using a Mouse and Keyboard with Your Phone Using the Polycom Desktop Connector Using Your Computer’s Mouse and Keyboard with Your Phone To quit Polycom Desktop Connector Using the Function Keys Open Messages Logging into Your Phone Press End Call Placing Calls in the Logged-Out State  From Home view, select Settings Features User Login LogLogging In and Out of a Phone To log in to a phone To change your user password Changing Your PasswordLocking Your Phone To lock your phone Understanding Your User PasswordLocking and Unlocking Your Phone To unlock your phone To call an authorized number from a locked phone Accessing Features with Your Login CredentialsPlacing and Answering from a Locked Phone To answer a call on a locked phone Troubleshooting What Happens if I Can’t Access Features? Changing the Language on Your Phone To adjust the contrast on the phone displayCustomizing the Phone’s Display Changing the Display Contrast Changing the Backlight Displaying the Time and Date in the Status Bar Changing the Background Picture Web Info Adding a Web Page as the Background on Your Phone To add your own picture to the list of background images Using a Personal Photo as a Background PictureChanging the Background Picture Click + adjacent to Add a new background image Displaying Screen Savers Choosing a Screen Saver Understanding Phone Warnings TroubleshootingRestarting the Phone Testing Phone Hardware Updating Phone ConfigurationTo restart the phone Getting Help Related Documents Polycom Community Polycom Limited Warranty and Limitation Liability Copyright, Safety, and Regulatory NoticesService Agreements Governing Law Exclusions Warranty ExclusiveSafety, Compliance, and Disposal Information Part 15 FCC Rules Plugs Acts as Disconnect Device Installation InstructionsModifications Industry Canada IC Russian Compliance New Zealand Telepermit Hearing Aid Compatibility HAC Operating Ambient TemperaturesAustralia Waste Electrical and Electronic Equipment Weee Restriction of Hazardous Substances Directive RoHS Polycom Take Back