What’s in This Guide? | Polycom 300 and 310 specs

Polycom VVX 300 and 310 Business Media Phones User’s GuideVersion 5.0.0

Name	Icon	Description

Web Info		The Web Info icon highlights supplementary information available online such
		as documents or downloads on support.polycom.com or other locations.

Timesaver		The Timesaver icon highlights a faster or alternative method for accomplishing
		a method or operation.

Power Tip		The Power Tip icon highlights faster, alternative procedures for advanced
		administrators already familiar with the techniques being discussed.

Troubleshooting		The Troubleshooting icon highlights information that helps you solve a relevant
		problem or to refer you to other relevant troubleshooting resources.

Settings		The Settings icon highlights settings you need to choose for a specific behavior,
		to enable a specific feature, or to access customization options.

Typographic Conventions

This guide uses the following typographic conventions to distinguish types of in-text information.

Typographic Conventions

Convention	Description

Bold	Highlights interface items such as menus, soft keys, file names, and directories.
	Also used to represent menu selections and text entry to the phone.

Italics	Used to emphasize text, to show example values or inputs, and to show titles of
	reference documents available from the Polycom Support web site and other
	reference sites.

Blue Text	Used for cross references to other sections within this document and for hyperlinks
	to external sites and documents.

Courier	Used for code fragments and parameter names.

What’s in This Guide?

This guide is organized into six chapters. The first two chapters introduce the phone and explain how to use the phone’s basic features. The following three chapters describe advanced features, and how to customize your phone to suit your needs. The final two chapters show you where to get help and outline known issues and workarounds. The guide also includes safety information.

Polycom, Inc.

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Polycom 300 and 310 manual What’s in This Guide?, Typographic Conventions

Contents

Polycom VVX 300 and 310 Business Media Phones Trademarks Contents Using Buddy Lists Integrating with Microsoft Lync Server Using the BrowserBroadcasting Messages Using Push-to-Talk and Group Paging Using the Calendar Related Documents Polycom Community TroubleshootingGetting Help Terms and Writing Conventions About This GuideConventions Used in this Guide Information Elements Icons Used in this Guide Typographic Conventions What’s in This Guide?Typographic Conventions Getting Help and Support Resources Getting Started Viewing Your Phone Keys and Hardware To change views VVX 300 and 310 Hardware FeaturesUnderstanding Phone Views Troubleshooting I Can’t Access Different Phone Views Home ViewTo view more menu options in Home view To select a menu option Lines View Viewing Lines View Understanding Phone Icons Calls View∙ Medium gray Active call ∙ Light gray Held call Navigating Your Phone’s Interface Navigating Your VVX 300 and 310 Phones Mode and Encoding Options on VVX Phones Entering and Updating Data Fields Using the Dialpad Keys Entering Information on the VVX Phones Configuring Your Phone Using the Web Configuration Utility Web Info How to Register Your PhoneWeb Info Using the Web Configuration Utility Registering Your Phone To access the Web Configuration Utility for your phone To alternate between the handset, headset, and speakerphone Using Basic FeaturesManaging Call Activity Troubleshooting Why Doesn’t the Speakerphone Work? Answering Incoming Calls Answering Additional Calls Answering Calls on Shared LinesAnswering Calls Automatically To answer an incoming call To switch to Lines view from Calls view Managing Multiple Calls Placing Calls Viewing Calls in Lines View Power Tip Choosing URLs or Numbers Mode from the Dialer Calling from the DialerTo display the Dialer, do one of the following To call from the Dialer, use one of the following methods Placing Calls from Favorites, Recent Calls, and Directories Redialing NumbersTo call from the Recent Calls list To call from your Favorites list Using Headsets Ending CallsTo redial a number To end a held call Enabling Headset Memory Mode Responding to Incoming CallsIgnoring Incoming Calls Rejecting Incoming Calls Holding Calls Managing Active CallsForwarding Incoming Calls Managing Conference Calls Transferring CallsTo resume a held call To transfer a call Initiating Conference Calls Holding and Resuming Conference CallsTo initiate a conference call To place a conference call on hold Managing Conference Call Participants Ending Conference CallsSplitting Conference Calls Power Tip Forwarding Calls on a Call-by-Call Basis Changing the Way Calls are AnsweredForwarding Calls To forward all calls to another person To disable call forwarding Rejecting Calls from a Contact Using Do Not Disturb Diverting Calls from a Contact Using Do Not Disturb with Multiple Lines To enable or disable Do Not DisturbTo enable or disable Do Not Disturb for one line Troubleshooting Why Doesn’t the DND Icon Display? To listen to voicemail messages Listening to VoicemailsViewing Recent Calls To view your Recent Calls list To view the details of a previous call Managing Your Contact Directory Viewing Contacts in the Contact Directory To dial a contact from the Contact Directory To view contact informationTo search for a contact To delete a contact To update a contact’s informationManaging a Corporate Directory Controlling Audio and Volume Changing the Volume Updating the Incoming Call RingtoneUpdating a Contact’s Ringtone Muting the Microphone To assign a contact as a favorite Changing the Audible Ring SettingManaging Favorites To reorder your Favorites To remove a Favorite from the list Managing Shared Lines Viewing Shared Line Icons in Lines View Using Advanced Features Using Buddy Lists To update your presence setting Updating Your Status Power Tip Dialing Buddies Managing a Buddy ListTo add a contact to monitor on your Buddy list To view the status of your buddies Timesaver How to Quickly Unblock a Contact Blocking ContactsMonitoring Buddies To block a contact from viewing your status Using the Browser Integrating with Microsoft Lync ServerTo monitor buddies from your Buddy Status List To view the status of your favorite buddies in Lines view To view the interactive Main Browser Using the Navigation KeysNavigating the Main Browser Entering Information in the Main Browser Broadcasting Messages Using Push-to-Talk and Group PagingUsing the Editing Keys Push-to-Talk Mode Sending PTT BroadcastsTo send a PTT broadcast Timesaver Automatically Sending a PTT Broadcast Receiving PTT Broadcasts Replying to PTT BroadcastsReceiving PTT Broadcasts During Active Calls To end a PTT broadcast Ending PTT Broadcasts Adjusting the Volume of PTT BroadcastsUpdating the Default Channel Using Group Paging Mode Updating Channel SubscriptionsAllowing PTT Broadcasts during Active Calls To hear the PTT broadcast during an active call Sending Pages Receiving PagesReceiving Pages To send a Adjusting the Volume of Pages Switching to Handset, Headset, or Speakerphone during PagesUpdating the Default Paging Group Updating Paging Group Subscriptions To hear the pages during an active call Using the CalendarAllowing Pages to Play During Active Calls Troubleshooting Why Doesn’t the Calendar Display? To access other Calendar views Opening and Closing the CalendarNavigating Month View To open the calendar Navigating Day View Navigating Meeting View Troubleshooting Why Don’t My Meeting Reminders Display? Managing Meeting Reminders Using a Mouse and Keyboard with Your Phone Joining Meetings from the CalendarTo join a meeting from a meeting reminder To join a meeting from Meeting view Using a Mouse and Keyboard with Your Phone Using the Polycom Desktop Connector Using Your Computer’s Mouse and Keyboard with Your Phone To quit Polycom Desktop Connector Using the Function Keys Open Messages Logging into Your Phone Press End Call  From Home view, select Settings Features User Login Log Logging In and Out of a PhonePlacing Calls in the Logged-Out State To log in to a phone Locking Your Phone Changing Your PasswordTo change your user password Understanding Your User Password Locking and Unlocking Your PhoneTo lock your phone To unlock your phone Accessing Features with Your Login Credentials Placing and Answering from a Locked PhoneTo call an authorized number from a locked phone To answer a call on a locked phone Troubleshooting What Happens if I Can’t Access Features? To adjust the contrast on the phone display Customizing the Phone’s DisplayChanging the Language on Your Phone Changing the Display Contrast Changing the Backlight Displaying the Time and Date in the Status Bar Changing the Background Picture Web Info Adding a Web Page as the Background on Your Phone Using a Personal Photo as a Background Picture Changing the Background PictureTo add your own picture to the list of background images Click + adjacent to Add a new background image Displaying Screen Savers Choosing a Screen Saver Restarting the Phone TroubleshootingUnderstanding Phone Warnings To restart the phone Updating Phone ConfigurationTesting Phone Hardware Getting Help Related Documents Polycom Community Copyright, Safety, and Regulatory Notices Service AgreementsPolycom Limited Warranty and Limitation Liability Governing Law Warranty Exclusive Safety, Compliance, and Disposal InformationExclusions Part 15 FCC Rules Installation Instructions ModificationsPlugs Acts as Disconnect Device Industry Canada IC Russian Compliance New Zealand Telepermit Operating Ambient Temperatures AustraliaHearing Aid Compatibility HAC Waste Electrical and Electronic Equipment Weee Restriction of Hazardous Substances Directive RoHS Polycom Take Back