Polycom 300 and 310 guide

Polycom VVX 300 and 310 Business Media Phones User’s Guide

Version 5.0.0

Note: Accessing the Calendar when the User Login Feature is Enabled

If you log in to a phone that has the User Login feature enabled, and you want to access features that require your login credentials, you must enter your login credentials again to enable the features to work.

To resubmit or enter your login credentials:

1From Home view, select Settings > Basic > Login Credentials.

2From the Login Credentials screen, press Submit.

Your credentials are resubmitted and you have access to the features again.

Troubleshooting: What Happens if I Can’t Access Features?

If you still don’t have access to the features, try entering your credentials and pressing Submit. If you cannot access features, or you lock your account, see your system administrator.

Polycom, Inc.

Page 74

Image 74

Polycom 300 and 310 manual Troubleshooting What Happens if I Can’t Access Features?

Contents

Polycom VVX 300 and 310 Business Media Phones Trademarks Contents Broadcasting Messages Using Push-to-Talk and Group Paging Using Buddy ListsIntegrating with Microsoft Lync Server Using the Browser Using the Calendar Related Documents Polycom Community TroubleshootingGetting Help Terms and Writing Conventions About This GuideConventions Used in this Guide Information Elements Icons Used in this Guide Typographic Conventions What’s in This Guide?Typographic Conventions Getting Help and Support Resources Getting Started Viewing Your Phone Keys and Hardware To change views VVX 300 and 310 Hardware FeaturesUnderstanding Phone Views To view more menu options in Home view Troubleshooting I Can’t Access Different Phone ViewsHome View To select a menu option Lines View Viewing Lines View ∙ Medium gray Active call Understanding Phone IconsCalls View ∙ Light gray Held call Navigating Your Phone’s Interface Navigating Your VVX 300 and 310 Phones Mode and Encoding Options on VVX Phones Entering and Updating Data Fields Using the Dialpad Keys Entering Information on the VVX Phones Web Info Using the Web Configuration Utility Configuring Your Phone Using the Web Configuration UtilityWeb Info How to Register Your Phone Registering Your Phone To access the Web Configuration Utility for your phone To alternate between the handset, headset, and speakerphone Using Basic FeaturesManaging Call Activity Troubleshooting Why Doesn’t the Speakerphone Work? Answering Incoming Calls Answering Calls Automatically Answering Additional CallsAnswering Calls on Shared Lines To answer an incoming call To switch to Lines view from Calls view Managing Multiple Calls Placing Calls Viewing Calls in Lines View To display the Dialer, do one of the following Power Tip Choosing URLs or Numbers Mode from the DialerCalling from the Dialer To call from the Dialer, use one of the following methods To call from the Recent Calls list Placing Calls from Favorites, Recent Calls, and DirectoriesRedialing Numbers To call from your Favorites list To redial a number Using HeadsetsEnding Calls To end a held call Ignoring Incoming Calls Enabling Headset Memory ModeResponding to Incoming Calls Rejecting Incoming Calls Holding Calls Managing Active CallsForwarding Incoming Calls To resume a held call Managing Conference CallsTransferring Calls To transfer a call To initiate a conference call Initiating Conference CallsHolding and Resuming Conference Calls To place a conference call on hold Managing Conference Call Participants Ending Conference CallsSplitting Conference Calls Forwarding Calls Power Tip Forwarding Calls on a Call-by-Call BasisChanging the Way Calls are Answered To forward all calls to another person To disable call forwarding Rejecting Calls from a Contact Using Do Not Disturb Diverting Calls from a Contact To enable or disable Do Not Disturb for one line Using Do Not Disturb with Multiple LinesTo enable or disable Do Not Disturb Troubleshooting Why Doesn’t the DND Icon Display? To listen to voicemail messages Listening to VoicemailsViewing Recent Calls To view your Recent Calls list To view the details of a previous call Managing Your Contact Directory Viewing Contacts in the Contact Directory To dial a contact from the Contact Directory To view contact informationTo search for a contact To delete a contact To update a contact’s informationManaging a Corporate Directory Controlling Audio and Volume Updating a Contact’s Ringtone Changing the VolumeUpdating the Incoming Call Ringtone Muting the Microphone To assign a contact as a favorite Changing the Audible Ring SettingManaging Favorites To reorder your Favorites To remove a Favorite from the list Managing Shared Lines Viewing Shared Line Icons in Lines View Using Advanced Features Using Buddy Lists To update your presence setting Updating Your Status To add a contact to monitor on your Buddy list Power Tip Dialing BuddiesManaging a Buddy List To view the status of your buddies Monitoring Buddies Timesaver How to Quickly Unblock a ContactBlocking Contacts To block a contact from viewing your status To monitor buddies from your Buddy Status List Using the BrowserIntegrating with Microsoft Lync Server To view the status of your favorite buddies in Lines view To view the interactive Main Browser Using the Navigation KeysNavigating the Main Browser Entering Information in the Main Browser Broadcasting Messages Using Push-to-Talk and Group PagingUsing the Editing Keys To send a PTT broadcast Push-to-Talk ModeSending PTT Broadcasts Timesaver Automatically Sending a PTT Broadcast Receiving PTT Broadcasts During Active Calls Receiving PTT BroadcastsReplying to PTT Broadcasts To end a PTT broadcast Ending PTT Broadcasts Adjusting the Volume of PTT BroadcastsUpdating the Default Channel Allowing PTT Broadcasts during Active Calls Using Group Paging ModeUpdating Channel Subscriptions To hear the PTT broadcast during an active call Receiving Pages Sending PagesReceiving Pages To send a Updating the Default Paging Group Adjusting the Volume of PagesSwitching to Handset, Headset, or Speakerphone during Pages Updating Paging Group Subscriptions To hear the pages during an active call Using the CalendarAllowing Pages to Play During Active Calls Troubleshooting Why Doesn’t the Calendar Display? Navigating Month View To access other Calendar viewsOpening and Closing the Calendar To open the calendar Navigating Day View Navigating Meeting View Troubleshooting Why Don’t My Meeting Reminders Display? Managing Meeting Reminders To join a meeting from a meeting reminder Using a Mouse and Keyboard with Your PhoneJoining Meetings from the Calendar To join a meeting from Meeting view Using a Mouse and Keyboard with Your Phone Using the Polycom Desktop Connector Using Your Computer’s Mouse and Keyboard with Your Phone To quit Polycom Desktop Connector Using the Function Keys Open Messages Logging into Your Phone Press End Call Placing Calls in the Logged-Out State  From Home view, select Settings Features User Login LogLogging In and Out of a Phone To log in to a phone Locking Your Phone Changing Your PasswordTo change your user password To lock your phone Understanding Your User PasswordLocking and Unlocking Your Phone To unlock your phone To call an authorized number from a locked phone Accessing Features with Your Login CredentialsPlacing and Answering from a Locked Phone To answer a call on a locked phone Troubleshooting What Happens if I Can’t Access Features? Changing the Language on Your Phone To adjust the contrast on the phone displayCustomizing the Phone’s Display Changing the Display Contrast Changing the Backlight Displaying the Time and Date in the Status Bar Changing the Background Picture Web Info Adding a Web Page as the Background on Your Phone To add your own picture to the list of background images Using a Personal Photo as a Background PictureChanging the Background Picture Click + adjacent to Add a new background image Displaying Screen Savers Choosing a Screen Saver Restarting the Phone TroubleshootingUnderstanding Phone Warnings To restart the phone Updating Phone ConfigurationTesting Phone Hardware Getting Help Related Documents Polycom Community Polycom Limited Warranty and Limitation Liability Copyright, Safety, and Regulatory NoticesService Agreements Governing Law Exclusions Warranty ExclusiveSafety, Compliance, and Disposal Information Part 15 FCC Rules Plugs Acts as Disconnect Device Installation InstructionsModifications Industry Canada IC Russian Compliance New Zealand Telepermit Hearing Aid Compatibility HAC Operating Ambient TemperaturesAustralia Waste Electrical and Electronic Equipment Weee Restriction of Hazardous Substances Directive RoHS Polycom Take Back