Polycom Version 8.4 Listing Entry Queues, Modifying the EQ Properties, Transit Entry Queue

Entry Queues, Ad Hoc Conferences and SIP Factories
Polycom®, Inc. 200
Listing Entry Queues
To view the list of Entry Queues:
●In the RMX Management pane- Rarely Used menu, click Entry Queues.
The Entry Queues are listed in the Entry Queues pane.
You can double-click an Entry Queue to view its properties.
Modifying the EQ Properties
To modify the EQ:
●In the Entry Queues pane, either double-click or right-click, and select Entry Queue Properties of
the selected Entry Queue in the list.
The Entry Queue Properties dialog box is displayed. All the fields may be modified except Routing
Name.
Transit Entry Queue
A Transit Entry Queue is an Entry Queue to which calls with dial strings containing incomplete or incorrect
conference routing information are transferred.
IP Calls are routed to the Transit Entry Queue when:
●A gatekeeper is not used, or where calls are made directly to the Collaboration Server’s Signaling IP
Address, with incorrect or without a Conference ID.
●When a gatekeeper is used and only the prefix of the Collaboration Server is dialed, with incorrect or
without a Conference ID.
●When the dialed prefix is followed by an incorrect conference ID.
When no Transit Entry Queue is defined, all calls containing incomplete or incorrect conference routing
information are rejected by the Collaboration Server.
In the Transit Entry Queue, the Entry Queue IVR Service prompts the participant for a destination
conference ID. Once the correct information is entered, the participant is transferred to the destination
conference.
Setting a Transit Entry Queue
The Collaboration Server factory default settings define the Default Entry Queue also as the Transit Entry
Queue. You can designate another Entry Queue as the Transit Entry Queue.