Polycom Version 8.4 Enabling the Recording Features in a Conference IVR Service

Recording Conferences
Polycom®, Inc. 341
4Click OK.
The Recording Link is added to the Collaboration Server unit.
Enabling the Recording Features in a Conference IVR Service
To record a conference, a Conference IVR Service in which the recording messages and DTMF codes are
activated must be assigned to the conference. The default Conference IVR Service shipped with the
Collaboration Server includes the recording-related voice messages and default DTMF codes that enable
the conference chairperson to control the recording process from the endpoint. You can modify these default
settings.
To modify the default recording settings for an existing Conference IVR Service:
1In the RMX Management pane, click the IVR Services ( ) button.
The IVR Services are listed in the IVR Services list pane.
2To modify the default recording settings, double-click the Conference IVR Service or right-click and
select Properties.
The Conference IVR Service Properties dialog box is displayed.
3To assign voice messages other than the default, click the General tab and scroll down the list of
messages to the recording messages.
4Select the Recording In Progress message, and then select the appropriate message file (by
default, Recording_in_Progress.wav) from the file list to the right of the field.
5Select the Recording Failed message, and then select the appropriate message file (by default,
Recording_Failed.wav) from the file list to the right of the field.
6To modify the default DTMF codes, click the DTMF Codes tab.
7To modify the DTMF code or permission for a recording function:
aSelect the desired DTMF name (Start, Stop or Pause Recording), click the DTMF code entry and
type a new code.