Main
              End User License Agreement  
Patent Information                  
Open Source Software Used in this Product  
Disclaimer                   
Limitation of Liability  
              Contents
              Defining SVC and Mixed CP and SVC Conference Profiles  . . . . . . . . . . . . . . . .  74
Video Protocols and Resolution Configuration for CP Conferencing . . . . . . . .  87            
Page
              Implementing Media Encryption for Secured Conferencing   . . . . . . . . . . . . . .  127
              Setting Conferences for Telepresence Mode (AVC CP)  . . . . . . . . . . . . . . . . . .  136
            Page
              Entry Queues, Ad Hoc Conferences and SIP Factories  . . . . . . . . . . . . . . . . . .  195
            Page
            Page
              Polycom Conferencing for Microsoft Outlook . . . . . . . . . . . . . . . . . . . . . . . . .  289
            Page
            Page
            Page
            Page
            Page
            Page
              Appendix D - Ad Hoc Conferencing and External Database Authentication  .   684
              Appendix H - Integration Into Microsoft Environments   . . . . . . . . . . . . . . . . . .  709
            Page
            Page
              Appendix I - Polycom Open Collaboration Network (POCN)  . . . . . . . . . . . . . .  812
            Page
            Page
              Overview
              Who Should Read This Guide?
Prerequisites                
How This Guide is Organized
            Page
              Network Services Guidelines
IP Networks                
Workstation Requirements
            Page
            Page
              Conferencing Modes Overview
AVC Conferencing                
Continuous Presence (CP) Conferencing
            Page
CP conferencing is defined in the Conference profile by setting the following main  features:                
Video Protocol Support in CP Conferences
              AVC  
              Supplemental Conferencing Features
              SVC-based Conferencing 
            Page
Advantages of SVC Conferencing              
SVC Conferencing Guidelines
              MCU Supported Resolutions for SVC Conferencing
            Page
              Mixed CP and SVC Conferencing
              MCU Resource Capacities for Mixed CP and SVC Conferences
            Page
              Using Conference Profiles
Conferencing Parameters Defined in a Profile            
Page
              Default Profile Settings in CP Conferencing Mode
:              
Default Profile Settings in SVC Only Conferencing Mode
              Default Profile Settings in a Mixed CP and SVC Conferencing Mode
:              
This Profile is automatically assigned to the following conferencing entities:
              Viewing the List of Conference Profiles
To list Conference Profiles:                
Profiles Toolbar
              Modifying an Existing Profile
To modify the Profile properties:              
Deleting a Conference Profile
To delete a Conference Profile:                
Defining New Profiles
To define a new Profile:              
Exporting and Importing Conference Profiles
Guidelines for Exporting and Importing Conference Profiles                
Exporting Conference Profiles
Exporting All Conference Profiles from an MCU                
To export all Conference Profiles from an MCU:
              Exporting Selected Conference Profiles
To export selected Conference Profiles:               
Importing Conference Profiles
To import Conference Profiles:            
Page
              Defining AVC-Based Conference Profiles
Defining AVC CP Conferencing Profiles                
To define a new CP Profile:
            Page
            Page
            Page
            Page
              6 For CP Conferences only: Click the Gathering Settings tab.
            Page
            Page
            Page
              10 Click the Video Settings tab. The New Profile - Video Settings dialog box opens.
              11 Define the video display mode and layout using the following parameters:
            Page
            Page
              13 Click the Audio Settings tab.
            Page
            Page
            Page
              17 Click the IVR tab. The New Profile - IVR dialog box opens.
18 If required, set the following parameters:            
Page
              20 Define the following parameters:
            Page
            Page
            Page
            Page
            Page
              24 Define the following fields:
            Page
            Page
            Page
            Page
            Page
              Additional Information for Setting CP Profiles 
Gathering Phase              
Gathering Phase Guidelines
              Gathering Phase Duration
Enabling the Gathering Phase Display              
Overlay Layouts
              Guidelines for using the Overlay Layouts
            Page
              Site Names Definition
Shorten the Site Name Display            
Page
              Sending Text Messages During a Conference Using Message Overlay
              Selecting the Chinese Font for Text Display
Selecting the Chinese Font             
Page
              Defining SVC and Mixed CP and SVC  Conference Profiles
Defining SVC Conference Profiles                
To define SVC Only Profile:
            Page
            Page
              6Define the following supported parameters: 
            Page
            Page
            Page
            Page
              13 If required, set the following parameters:
            Page
            Page
              Defining Mixed CP and SVC Conferencing Profiles
To configure a mixed AVC and SVC conference:            
Page
              Video Protocols and Resolution  Configuration for CP Conferencing
Video Resolutions in AVC-based CP Conferencing                
Video Display with CIF, SD and HD Video Connections
              H.264 High Profile Support in CP Conferences
CP Conferencing with H.263 4CIF                
H.263 4CIF Guidelines
              The CP Resolution Decision Matrix
Video Resource Usage                
H.264 Base Profile and High Profile Comparison
            Page
              Default Minimum Threshold Line Rates and Resource Usage Summary
              Resolution Configuration for CP Conferences
Guidelines                
Modifying the Resolution Configuration
            Page
Maximum CP Resolution Pane                
Limiting Maximum Resolution
              Resolution Configuration - Detailed
Resolution Configuration Sliders            
Page
Flag Settings                
Minimum Frame Rate Threshold for SD Resolution
              Additional Video Resolutions
w448p Resolution            
Page
Packet Loss Compensation              
Enabling Support of the w448p Resolution
Collaboration Server System Flag Settings              
Additional Intermediate Video Resolutions
              Sharing Content During Conferences
Content Control Protocols                
Guidelines for Controlling Content Protocol
Supported Content Control Protocols              
Content Sharing Using H.239 Protocol
Content Sharing Using BFCP Protocol                
Guidelines for Using SIP BFCP Content 
Content Sharing via Polycom CSS Plug-in for Microsoft Lync Clients                
BFCP support in dial-out Connections
              Content Sharing Using People+Content Protocol
Guidelines for Content Sharing Using People+Content Protocol               
Content Media Protocols
              Content Transmission Methods
Content Video Switching                
Highest Common
Content Setting Highest Common Calculation                
Fixed Rate
              Multiple Content Resolutions
Guidelines for Sharing Contents using Multiple Content Resolutions              
Content Settings
Customized Content Rate in AVC CP Conferences              
MCU Usage Modes of Content Protocols
H.263 (AVC CP Conferences)                
H.263 & H.264 Auto Selection (AVC Conferences)
H.264 Cascade and SVC Optimized              
H.264 HD (AVC CP default)
H.264 Content Sharing Properties                
Guidelines for Sharing Content Using H.264 HD
Setting the Minimum Content Rate for Each Content Quality Setting for H.264 HD               
Content Sharing Related Issues
Sharing Content in Cascaded Environments                
Sending Content to Legacy Endpoints (CP Only)
Guidelines for Sending Content to Legacy Endpoints              
Content Display on Legacy Endpoints
Sending Content to Legacy Endpoints in Telepresence Mode              
Exclusive Content Mode
Guidelines for Sharing Content in Exclusive Content Mode              
Forcing Other Content Capabilities 
Managing Noisy Content Connections              
Useful Procedures in Content Sharing
Defining Content Sharing Parameters for a Conference                
To set the content sharing parameters:
            Page
            Page
            Page
              Selecting a Customized Content Rate in AVC CP Conferences
To Select the Customized Content Rate:              
Sharing Content in Multiple Content Resolutions Mode
To enable Multiple Content Resolutions:              
Changing the Default Layout for Content Display on Legacy Endpoints
To modify System Flags:              
Giving and Cancelling Token Ownership (AVC Participants)
To give token ownership:              
Stopping a Content Session
              Content Sharing Reference Tables
Resolutions and Content Rate Reference Tables                
The table below describes the resolution as negotiated by the MCU according to the content rate.
H.263 Content Rate Table                
The table below describes the content rates for both Highest Common and Fixed content bit rates.
              H.264 Highest Common Content Rates Table
 Sharing Content During Conferences                
Polycom, Inc.  124
              H.264 Cascade and SVC Optimized (Fixed) Content Rates Table
Highest Common Content Bit Rate for H.264 Base Profile Content  Settings  / MCU                 
Graphics 33%
Hi-res Graphics 50%                
Live Video 66%
              Legacy Content Endpoint Default Layouts Table
            Page
              Implementing Media Encryption for  Secured Conferencing
Media Encryption Guidelines              
Mixing Encrypted and Non-encrypted Endpoints in one  Conference
              Direct Connection to the Conference
* System Flag =  FORCE_ENCRYPTION_FOR_UNDEFINED_PARTICIPANT_IN_WHEN_AVAILABLE_MODE               
Connection to the Entry Queue
Moving from the Entry Queue to Conferences or Between Conferences                
* System Flag =  FORCE_ENCRYPTION_FOR_UNDEFINED_PARTICIPANT_IN_WHEN_AVAILABLE_MODE 
Recording Link Encryption              
Enabling Media Encryption for a Conference
Media encryption is enabled at three levels:  MCU level - Setting the Encryption Flags              
Setting the Encryption Flags 
To modify the Encryption flags:                
Enabling Encryption in the Profile
To enable encryption at the conference level:              
Enabling Encryption at the Participant Level 
To enable encryption at the participant level:              
Monitoring the Encryption Status
            Page
              Setting Conferences for Telepresence  Mode (AVC CP)
Collaboration Server Telepresence Mode Guidelines                
System Level
Conference Level              
Automatic Detection of Immersive Telepresence (ITP) Sites
Horizontal Striping             
Page
            Page
            Page
              Room Switch Telepresence Layouts
Telepresence Display Decision Matrix              
Guidelines for Managing the Room Switch Telepresence Layouts by  the MCU
              Sending Content to Legacy Endpoints in Telepresence 
Guidelines for Sending Content to Legacy Endpoints in Telepresence                 
Content Display on Legacy Endpoints in Telepresence Conferences
              Enabling Telepresence Mode
To enable Telepresence in a new or existing Conference Profile:            
Page
              Monitoring Telepresence Mode
Monitoring Ongoing Conferences            
Page
              Creating Multiple Cascade Links Between  Telepresence Conferences
Guidelines for Creating Multiple Cascading Links between  Conferences               
Enabling and Using Multiple Cascade Links
            Page
              Creating a Link Participant 
Link Participant in the Dial Out RMX            
Page
              Participant Link in the Dial In RMX
Participant Link is un-defined                
Participant Link is a defined
              Monitoring Multiple Cascade Links
Disconnection Causes            
Page
              Additional Conferencing Information
Video Preview (AVC Participants Only)                
Video Preview Guidelines
              Workstation Requirements to Display Video Preview
Testing your Workstation                
To ensure that your workstation can display the video preview window:
              Previewing the Participant Video
To preview the participant video:              
Auto Scan and Customized Polling in Video Layout  (CP Conferences Only)
              Guidelines for Using Auto Scan and Customized Polling
Enabling the Auto Scan and Customized Polling (CP Only  Conferences)                
Enabling the Auto Scan
To enable Auto Scan:              
Customized Polling
To define the scanning order in the Customized Polling tab:              
Packet Loss Compensation (LPR and DBA) AVC CP 
              Packet Loss
Causes of Packet Loss                
Effects of Packet Loss on Conferences
Lost Packet Recovery                
Lost Packet Recovery Guidelines
            Page
            Page
              Network Quality Indication (AVC Endpoints)
Network Quality Levels                
Indication Threshold Values
              Guidelines for Displaying the Network Quality icons
Customizing Network Quality Icon Display            
Page
              Lecture Mode (AVC CP Only)
Enabling Lecture Mode                
Selecting the Conference Lecturer 
              To select the lecturer and enable the Lecture Mode while starting the conference:
To select the lecturer and enable the Lecture Mode during the ongoing conference:              
Enabling the Automatic Switching
              Lecture Mode Monitoring
              To control the Lecture Mode during an Ongoing Conference:
            Page
              Restricting Content Broadcast to Lecturer
When enabled, the following rules apply:              
Muting Participants Except the Lecturer (AVC CP Only)
Guidelines for Muting all the Participants Except the Lecturer            
Page
              Audio Algorithm Support
Audio Algorithm Support Guidelines                
SIP Encryption
Mono              
Stereo
The Siren 22Stereo, and SirenLPR audio algorithms are supported at the following bit rates.              
Monitoring Participant Audio Properties
To view the participants properties during a conference:              
Automatic Muting of Noisy Endpoints
              Enabling or Disabling the Automatic Muting of Noisy Endpoints
To disable/enable the automatic muting of noisy endpoints in the Conference Profile:              
Enabling or Disabling the Automatic Muting of Noisy Endpoints at the MCU Level
To modify the system flag setting:              
Permanent Conference
Enabling a Permanent Conference              
Cascading Conferences
Video Layout in Cascading conferences (CP and mixed CP and SVC)            
Page
Flags controlling Cascade Layouts              
Basic Cascading 
Basic Cascading using IP Cascaded Link              
Dialing Directly to a Conference
Dialing to an Entry Queue              
Automatic Identification of the Cascading Link
System Flag Settings              
Meeting Rooms
              Meeting Rooms List
To list Meeting Rooms:              
Use Time Out as DTMF Delimiter
Meeting Room Toolbar & Right-Click Menu              
Creating a New Meeting Room
              To create a new meeting room:
              Entry Queues, Ad Hoc Conferences and  SIP Factories
Entry Queues              
Defining a New Entry Queue
            Page
            Page
              4Click OK. The new Entry Queue is added to the Entry Queues list.
              Listing Entry Queues
To view the list of Entry Queues:                
Modifying the EQ Properties
To modify the EQ:                
Transit Entry Queue
              IVR Provider Entry Queue (Shared Number Dialing)
Call Flow                
Guidelines for Setting the Entry Queue as IVR Provider
Configuring the Collaboration Server as IVR Provider                
Entry Queue IVR Service
              SIP Factories
              Creating SIP Factories
To create a new SIP Factory:              
4Click OK. The new SIP Factory is added to the list.
            Page
Monitoring Registration Status              
Ad Hoc Conferencing
              Address Book
            Page
              Displaying and Hiding the Group Members in the Navigation Pane
To expand the group to view the group members:                
To move up to the next level and view the members in the upper level: 
To collapse a group:                
Participants List Pane Information
              Adding Participants from the Address Book to 
Adding Individual Participants from the Address Book to Conferences                
To add a participant to a new conference or an ongoing conference:
Adding a Group from the Address Book to Conferences                
To add a group to a new conference or an ongoing conference:
              Participant Groups
Managing Groups in the Address Book                
To manage the groups in the Address Book:
              To drag a group from a location in the address book to another location:
              Managing the Address Book
Adding a Participant to the Address Book                
Adding a New participant to the Address Book Directly
To add a new participant to the Address Book:              
3Define the following fields:
            Page
            Page
            Page
              Substituting E.164 Number in Dial String
Guidelines for Substituting E.164 Number in Dial String              
Adding a Participant from an Ongoing Conference to the Address  Book
To add a participant from the conference to the Address Book:              
Modifying Participants in the Address Book
To modify participant properties in the Address Book:              
Deleting Participants from the Address Book
To delete participants from the Address Book:              
Copying or Moving a Participant
To copy or move a participant to another group:                
To drag a participant from an address book group to another group:
              Searching the Address Book
To search for participants or groups in the current selected level:              
Filtering the Address Book
Filtering Address Book Data Using a Predefined Pattern                
To filter the data in an address book group:
              Filtering Address Book Data Using a Custom Pattern
To filter the data in an address book group:            
Page
              Clearing the Filter
To clear the filter and display all entries:              
Obtaining the Display Name from the Address Book
Guidelines for Obtaining the Display Name from the Address Book                
Enabling and Disabling the Obtain Display Name from Address Book Feature
To enable or disable the Obtain Display Name from Address Book option:              
Importing and Exporting Address Books
Exporting an Address Book                
To Export an Address Book:
Importing an Address Book                
To Import and Address Book:
            Page
              Collaboration Server Side
            Page
              Scheduling Reservations
Guidelines for Scheduling Reservations                
System
Resources              
Reservations
              Using the Reservation Calendar
To open the Reservation Calendar:                
In the RMX Management pane, click the Reservation Calendar button ( ).
Toolbar Buttons                
The toolbar buttons functions are described in the table below.
              Reservations Views
Week View                
Day View
            Page
            Page
            Page
To return to Calendar View:              
Scheduling Conferences Using the Reservation  Calendar
Creating a New Reservation                
Method I  To create a reservation with default duration of 1 hour:
Method II  To create a reservation with default duration of  hour:            
Page
            Page
              5Adjust the new reservations schedule by modifying the fields as described in the table below.
            Page
            Page
              Managing Reservations
Viewing and Modifying Reservations                
Using the Week and Day views of the Reservations Calendar
              To move the Reservation to another time slot:
To change the Reservations Start time:                
To change the Reservations End time:
To View or Modify Reservations using the Reservation Properties dialog box:              
Adjusting the Start Times of all Reservations
            Page
              Deleting Reservations
To delete a single reservation:                
To delete all recurrences of a reservation:
Searching for Reservations using Quick Search                
To search for reservations:
              To clear the search and display all reservations:
              Operator Assistance & Participant Move 
Operator Conferences              
Operator Conference Guidelines
Defining the Components Enabling Operator Assistance                 
Defining a Conference IVR Service with Operator Assistance Options
            Page
            Page
              Defining an Entry Queue IVR Service with Operator Assistance Options
              Defining a Conference Profile for an Operator Conference
            Page
              Starting an Ongoing Operator Conference
To start a conference from the Conference pane:            
Page
            Page
              Saving an Operator Conference to a Template
To save an ongoing Operator conference as a template:                
Starting an Operator Conference from a Template
To start an ongoing Operator conference from an Operator Template:              
Monitoring Operator Conferences and Participants Requiring  Assistance
Requesting Help              
Participant Alerts List
              Audible Alarms
Using Audible Alarms                
Moving Participants Between Conferences
Move Guidelines              
Moving Participants Options
              Moving a Participant Interactively
              Conference Templates
              Using Conference Templates
Toolbar Buttons              
Creating a New Conference Template
Creating a new Conference Template from Scratch                
To create a new Conference Template:
            Page
            Page
            Page
            Page
            Page
            Page
            Page
              Starting an Ongoing Conference From a Template
To start an ongoing conference from a Template:              
Starting an Operator Conference from a Template (AVC Conferencing)
To start an ongoing Operator conference from an Operator Template:              
Scheduling a Reservation From a Conference  Tem pl at e
To schedule a Reservation from a Conference Template:            
Page
              Deleting a Conference Template
To delete Conference Templates:                
Exporting and Importing Conference Templates
              Exporting Conference Templates
Exporting All Conference Templates from an MCU                
To export all Conference Templates from an MCU:
            Page
              Exporting Selected Conference Templates
To export selected Conference Templates:               
Importing Conference Templates
To import Conference Templates:            
Page
            Page
              Polycom Conferencing for Microsoft  Outlook
              Setting up the Calendaring Solution
The following steps are performed to set up the Calendaring solution:              
To configure the Collaboration Servers Exchange Integration Configuration:
              Option 1 - Using default Exchange Server settings
aDefine the following fields:                
bClick OK.
              Option 2 - Using an alternate Primary SMTP Mailbox
aDefine the following fields:              
bClick OK.
            Page
              Calendaring Guidelines
            Page
              Creating and Connecting to a Conference
Creating a Conference              
Connecting to a Conference
Collaboration Server Standalone Deployment                
Collaboration Server and Polycom RealPresence DMA System Deployment
              Polycom Solution Support
              Conference and Participant Monitoring
General Monitoring                
Conference Level Monitoring
              Viewing the Properties of Ongoing CP and Mixed CP and SVC 
To view the parameters of an ongoing CP conference:              
The Conference Properties - General dialog box with the General tab opens.
 The following information is displayed in the General tab:              
2Click the Advanced tab. The Conference Properties - Advanced dialog box opens.
3The following information is displayed in the Advanced tab:            
Page
            Page
              The Conference Properties - Video Quality dialog box opens.
The following information is displayed:            
Page
              6Click the Video Settings tab to list the video parameters.
            Page
            Page
              Viewing the Properties of Ongoing SVC-based Conferences
 To view the parameters of an ongoing SVC conference:              
The Conference Properties - General dialog box with the General tab opens.
2The following information is displayed in the General tab:              
3Click the Advanced tab. The Conference Properties - Advanced dialog box opens.
4The following information is displayed in the Advanced tab:            
Page
            Page
            Page
            Page
              Requesting Help
Request to Speak                
Participant Alerts List
              Participant Level Monitoring
            Page
            Page
            Page
            Page
            Page
            Page
              3Click on the Channel Status tab to view the status of the various channels.
              The following parameters are displayed: 
            Page
              In the Channel Status - Advanced tab, channels can be selected for viewing additional information:
            Page
            Page
            Page
              Monitoring SIP BFCP Content
              Detecting Endpoint Disconnection
Detecting SIP Endpoint Disconnection                
H323 Endpoint Disconnection Detection
              Configuring the System Flag
            Page
              Recording Conferences
Creating Multiple Virtual Recording Rooms on the RSS              
Configuring the Collaboration Server to Enable  Recording
Defining the Recording Link                
To define a Recording Link:
            Page
              Enabling the Recording Features in a Conference IVR Service
To modify the default recording settings for an existing Conference IVR Service:              
Enabling the Recording in the Conference Profile
To enable recording for a conference:            
Page
              Recording Link Encryption
Recording Link Encryption Guidelines:                
Recording Link Encryption Flag Setting
Recording Link Settings              
Managing the Recording Process
Recording Layout              
Using the Collaboration Server Web Client to Manage the Recording  Process
To manage the recording process using the right-click menu:              
To manage the recording process using the Conference toolbar:
In the Conferences pane, click one of the following buttons in the Conference tool bar.              
Using DTMF Codes to Manage the Recording Process
              Users, Connections, and Notes
Collaboration Server Users                
User Types
Administrator                 
Administrator Read-only
              Listing Users
To view the users currently defined in the system:                
Adding a New User
To add a new user to the system:               
Deleting a User
              Changing a Users Password
To change a users password:                
Disabling a User
To disable a user:              
Enabling a User
To enable a user:              
Renaming a User
To rename a user:                
Machine Account
              Guidelines for defining a machine account
Monitoring                
Active Directory
              Connections
Viewing the Connections List                
To list the users who are currently connected to the MCU:
Notes              
Using Notes
To create a note:                
To open or edit a note:
              IP Network Services
IP Network Services              
Management Network (Primary)
Default IP Service (Conferencing Service - Media and signaling)              
Modifying the Management Network in the RealPresence Collaboration  Server 800s
To view or modify the Management Network Service:            
Page
              4Click the Routers tab.
5Modify the following fields:            
Page
6Click the DNS tab.                
7Modify the following fields:
              RealPresence Collaboration Server 800s - Default Management Network  Service  DNS
              Modifying the Default IP Network Service in the RealPresence  Collaboration Server 800s
Fast Configuration Wizard                
To view or modify the Default IP Service:
              3Modify the following fields:
            Page
            Page
            Page
            Page
              10 If required, click the QoS tab.
            Page
            Page
              12 Click the SIP Servers tab.
13 Modify the following fields:            
Page
              14 Click the Security tab.
15  Modify the following fields:            
Page
            Page
              Viewing the Management Network in the RealPresence Collaboration  Server Virtual Edition
To view the Management Network Service:                
The following fields can be viewed, but can not be modified:
            Page
            Page
              4Click the DNS tab.
The following fields can be modified, but their values will not be applied:              
IP Network Monitoring
To monitor signaling status:            
Page
              3Click the H.323 tab.
The H.323 tab displays the following fields:             
Page
              5Click the ICE Servers tab.
The ICE Servers tab displays the following fields:               
Using IPv6 Networking Addresses for Collaboration Server Internal  and External Entities
Collaboration Server Internal Addresses                
Default Management Network Service
External Entities                
IPv6 Guidelines
              Ethernet Settings 
To modify the automatic LAN port configuration:              
NAT (Network Address Translation) Traversal
Session Border Controller (SBC)                
Deployment Architectures
Remote Connection Using the Internet              
Business to Business Connections
The following Business to Business connection call flow options are supported:              
FW (Firewall) NAT Keep Alive
To enable and modify FW NAT Keep Alive:                
System Configuration in SBC environments
              SIP Proxy Failover With Polycom Distributed Media  Application (DMA) 7000
            Page
              LAN Redundancy
Configuration Requirements                
Signaling and Media Redundancy
              Hardware Monitor Indications
              Multiple Network Services
Resource Allocation and Capacity              
First Time Installation and Configuration
              Connecting the Cables to the RealPresence Collaboration Server 800s
Collaboration Server Configuration                
System Flags and License Settings
              IP Network Service Definition
To add new/additional Network Services:            
Page
            Page
            Page
              Setting a Network Service as Default
To designate an IP Network Service as the default IP Network Service:              
Signaling Host IP Address and MCU Prefix in GK Indications
Resolution Configuration                
Conference Profile
              Signaling Monitor
Conferencing                
Defining AVC Dial Out Participants
Monitoring Conferences              
Resource Report
              Port Gauge Indications
              IVR Services
IVR Services List                
To view the IVR Services list:
              IVR Services Toolbar
The IVR Services toolbar provides quick access to the IVR Service definitions as follows:              
Adding Languages
To add a language:              
Uploading a Message File to the Collaboration Server
To upload messages to the MCU:            
Page
              Defining a New Conference IVR Service
Defining a New Conference IVR Service                
To define a new Conference IVR Service:
              2Define the following parameters:
            Page
            Page
            Page
            Page
            Page
            Page
            Page
            Page
            Page
            Page
            Page
            Page
Change to Chairperson                
Controlling the receipt of in-band and out-of-band DTMF Codes
              Entry Queue IVR Service
              Defining a New Entry Queue IVR Service
To set up a new Entry Queue IVR Service:                
3Fill in the following parameters:
            Page
            Page
            Page
            Page
              Setting a Conference IVR Service or Entry Queue IVR Service as the  Default Service
              To select the default Conference IVR Service:
              Modifying the Conference or Entry Queue IVR Service  Properties
To modify the properties of an IVR Service:                
Replacing the Music File
Adding a Music File                
To replace the Music file:
              Creating Audio Prompts and Video Slides
              Recording an Audio Message
To define the format settings for audio messages:            
Page
              To record a new audio message:
            Page
              Creating a Welcome Video Slide
To create a welcome video slide:              
Inviting Participants using DTMF
Invite Call Flow                
Entering Additional DTMF Codes
Error Handling              
Enabling the Invite Participants using DTMF Option
To enable the Invite Participant using DTMF on the Collaboration Server:            
Page
            Page
              Disabling the Invite Participant Option
To disable the Invite Participant option:              
External IVR Service Control
IVR Services Support with TIP Protocol                
Guidelines for TIP Support with IVR Services
              Default IVR Prompts and Messages
The system is shipped with the following audio prompts and messages:            
Page
            Page
            Page
              Volume Control of IVR Messages, Roll Call and Music
To control the volume of IVR music, Roll Call and messages:                
IVR Services in TIP-Enabled Conferences
              IVR Services in TIP-Enabled Conferences Guidelines
Entry Queue and Virtual Entry Queue Access                
Configuring the Conference and Entry Queue IVR Services
              Call Detail Record (CDR) Utility
The CDR File Properties                
CDR File Formats
              Multi-Part CDR Files
Enabling the Multi-Part CDR Option              
CDR File Contents
              Viewing, Retrieving and Archiving Conference  Information
Viewing the Conference Records                
To open the CDR utility:
              Multi-part CDR File display
              Refreshing the CDR List
To refresh the CDR list:                
Retrieving and Archiving Conference CDR Records
To retrieve and archive CDR records:              
RMX Manager Application
Installing the RMX Manager Application              
Accessing or downloading the RMX Manager Installer
Accessing the RMX Manager Application Installer Directly from the MCU              
Downloading the Installation files from Polycom Support Site
Accessing the RMX Manager Installer from the Login screen              
Installing the RMX Manager on Your Workstation
            Page
              Installing the RMX Manager for Multi-User Capability
To install the RMX Manager for Multiple Users:            
Page
              Starting the RMX Manager Application
              To use the browser:
To use the Windows Start menu:              
Connecting to the MCU
To connect the RMX Manager to an MCU:             
Page
              RMX Manager Main Screen
MCUs Pane            
Page
MCUs Toolbar              
Conferences Pane
Starting a new conference              
Collaboration Server Management 
List Pane                
Status Bar
System Alerts                
Participant Alerts
              Address Book
Conference Templates              
Adding MCUs to the MCUs List
To add a Collaboration Server unit:              
2Define the following parameters:
              Starting a Conference
              Starting a Conference from the Conferences Pane
To start a conference from the Conference pane:                
Starting a Reservation
To start a conference from the Reservation Calendar:              
Starting an Ongoing Conference or Reservation From a Template
To start an ongoing conference or a reservation from a Template:              
Monitoring Conferences
To list participants from several conferences (running on the same or different MCUs):               
Grouping the Participants by MCU
            Page
            Page
              Modifying the MCU Properties
To view and/or modify the MCU Properties:               
Disconnecting an MCU
To disconnect an MCU:                 
Removing an MCU from the MCUs Pane
To Remove an MCU from the list:               
Changing the RMX Manager Language
To select a language:                
Import/Export RMX Manager Configuration
            Page
            Page
              Administration and Utilities
System and Participant Alerts                
System Alerts
              To view the System Alerts list:
              Participant Alerts
To view the Participants Alerts list:              
RMX Time
Altering the clock                
To Alter the MCU Time:
            Page
              Resource Management
Resource Capacity                
MCU Capacities in CP Only Conferencing and SVC Only Conferencing 
Resource Usage in SVC Conferencing              
MCU Capacities in Mixed CP and SVC Conferencing 
AVC Conferencing - Voice                
Forcing Video Resource Allocation to CIF Resolution
To force CIF resource:                
To cancel the forcing of CIF resource:
              Resource Reports
              Displaying the Resource Report
In the main toolbar, click Administration > Resource Report.                
For each resource type, the Resource Report includes the following columns: 
            Page
              Resource Capacities in AVC CP, SVC and Mixed Mode Conferences 
Port Usage Threshold              
Setting the Port Usage Threshold
To Set the Port Usage Threshold:                
SIP Dial-in Busy Notification
              Port Usage Gauge
              System Information
To view the System Information properties box:              
SNMP (Simple Network Management Protocol)
MIBs (Management Information Base)              
Traps
MIB Files                
Private MIBs
Support for MIB-II Sections                
The Alarm-MIB
              Standard MIBs
Unified MIB            
Page
              Traps
              Status Trap 
              RMX MIB entities that do not generate traps.
              Defining the SNMP Parameters in the Collaboration Server
              To enable SNMP option:
            Page
              10 Define the following parameters: 
            Page
            Page
            Page
              15 Define the following parameters: 
              19 Audible Alarms
Using Audible Alarms                
Audible Alarm Permissions
Stop Repeating Message                
To stop the Audible Alarm on the Collaboration Server Client or RMX Manager:
              Configuring the Audible Alarms 
User Customization                
To Customize the Audio Alert on the Collaboration Server Client or RMX Manager:
              Replacing the Audible Alarm File
To replace the Audio file on the Collaboration Server Client or RMX Manager:              
Multilingual Setting
Customizing the Multilingual Setting                
To customize the Multilingual Setting:
              Banner Display and Customization
              Non-Modifiable Banner Text
Sample 1 Banner              
Sample 2 Banner
Sample 3 Banner                
Sample 4 Banner
              Customizing Banners
To customize the banners:              
Banner Display
              Software Management
Backup and Restore Guidelines              
Using Software Management
To backup configuration files:                
To restore configuration files:
To download MCU software files:              
Ping the Collaboration Server
Using Ping                
To Ping a network entity from the Collaboration Server:
              Notification Settings
To configure the notifications:            
Page
              Logger Diagnostic Files
To access the Logger Diagnostic Files:              
To Retrieve the Logger Files:
Viewing the Logger Files:              
Information Collector
Standard Security Mode              
Using the Information Collector
Step 1: Creating the Information Collector Compressed File                
To create the compressed file:
Step 2: Saving the Compressed File                
Step 3: Viewing the Compressed File
              Auditor
              Auditor Files
Retrieving Auditor Files              
To access Auditor Files:
To retrieve files for storage on a workstation:                
To open the file in the Auditor File Viewer:
              Auditor File Viewer
              To open the Auditor File Viewer from the Administration Menu:
              To open an auditor event file stored on the workstation:
              Audit Events 
Alerts and Faults                
Alerts and Faults that are recorded by the Auditor. 
              Transactions
Transactions that are recorded by the Auditor.            
Page
              ActiveX Bypass
Installing ActiveX                
To install ActiveX components on all workstations in the network:
              Resetting the Collaboration Server 800s
To reset the RMX:                
Resetting the RealPresence Collaboration Server  Virtual Edition
To restart the MCU instance:            
Page
            Page
              Upgrading and Downgrading
            Page
            Page
            Page
            Page
            Page
            Page
            Page
            Page
            Page
            Page
            Page
            Page
            Page
            Page
            Page
            Page
            Page
            Page
            Page
            Page
            Page
            Page
            Page
            Page
            Page
            Page
              System Configuration Flags
Modifying System Flags                
To modify system flags:
              4In the New Value field, enter the flags new value.
            Page
            Page
            Page
            Page
            Page
            Page
            Page
            Page
            Page
            Page
              Manually Adding and Deleting System Flags
To add a flag:                
2In the New Flag field enter the flag name.
1In the System Flags dialog box, click the New Flag button. The New Flag dialog box is displayed.            
Page
            Page
            Page
            Page
            Page
            Page
            Page
            Page
            Page
            Page
            Page
            Page
            Page
            Page
            Page
            Page
            Page
            Page
            Page
            Page
            Page
              Manually Adding Flags to the CS_MODULE_PARAMETERS Tab
Deleting a Flag                
To delete a flag:
              Auto Layout Configuration
Customizing the Default Auto Layout              
The table below lists the available layouts.
              The table below lists the default layouts for according to the number of participants.
Example:              
LEGACY_EP_CONTENT_DEFAULT_LAYOUT Flag Values
CS_ENABLE_EPC Flag                
Automatic Password Generation Flags
              Enabling the Automatic Generation of Passwords
            Page
            Page
              Hardware Monitoring
Viewing the Status of the Hardware Components            
Page
              To view the MCU Properties:
              FAN Properties:
              To access the Fan properties:
LAN 1, LAN 2, LAN 3, LAN4 Properties:                
To access the properties of LAN connector:
              Diagnostics
            Page
            Page
            Page
              Appendix A - Disconnection Causes
IP Disconnection Causes            
Page
            Page
            Page
            Page
            Page
              Appendix B - Active Alarms
            Page
            Page
            Page
            Page
            Page
            Page
            Page
            Page
            Page
            Page
              Appendix C - CDR Fields, Unformatted  File
              The Conference Summary Record
              Event Records
Standard Event Record Fields              
Event Types
            Page
            Page
            Page
            Page
              Event Specific Fields
The following tables describe the fields which are specific to each type of event.            
Page
            Page
            Page
            Page
            Page
            Page
            Page
            Page
            Page
            Page
            Page
            Page
            Page
            Page
            Page
            Page
            Page
            Page
            Page
            Page
            Page
            Page
            Page
            Page
              Disconnection Cause Values
            Page
            Page
              MGC Manager Events that are not Supported by the  Collaboration Server
            Page
              Appendix D - Ad Hoc Conferencing and  External Database Authentication
Ad Hoc Conferencing without Authentication                
A conference is started using one of the following method: 
              Ad Hoc Conferencing with Authentication
Entry Queue Level - Conference Initiation Validation with an External  Database Application            
Page
              Conference Access with External Database  Authentication
              Conference Access Validation - All Participants (Always)
              Conference Access Validation - Chairperson Only (Upon Request)
              System Settings for Ad Hoc Conferencing and External  Database Authentication
Ad Hoc Settings                
Authentication Settings 
              MCU Configuration to Communicate with an External Database Application
To set the System Configuration flags:              
Enabling External Database Validation for Starting New Ongoing Conferences
            Page
            Page
              Appendix E - Participant Properties  Advanced Channel Information 
            Page
              Appendix G - Configuring Direct  Connections to the Collaboration Server
Management Network (Primary)                
Configuring the Workstation
To modify the workstations IP addresses:            
Page
            Page
            Page
              Connecting to the Management Network
              Connecting to the Collaboration Server via Modem
Procedure 1: Install the RMX Manager                
Procedure 2: Configure the Modem
Configure the modem as follows:              
Procedure 3: Create a Dial-up Connection
To create a dial-up connection:            
Page
            Page
            Page
              Procedure 4: Connect to the Collaboration Server
            Page
              Appendix H - Integration Into Microsoft  Environments
Overview              
Conferencing Entities Presence
Multiple Networks                
Interactive Connectivity Establishment (ICE)
ICE Guidelines              
Connecting to the Collaboration Server in ICE Environment
Dialing Methods            
Page
              Integrating the Collaboration Server into the Microsoft  Office Communications Server Environment
Setting the Matched URI Dialing Method                
Office Communications Server side:
Collaboration Server side:              
Configuring the Office Communications Server for Collaboration Server Systems
Setting the Trusted Host for Collaboration Server in the Office Communications  Server                
To set the Collaboration Server as trusted in OCS:
            Page
              Setting the Static Route for Collaboration Server in the OCS
To add Collaboration Server to the Routing Roles:            
Page
            Page
Configuring the Collaboration Server System                
Dialing to an Entry Queue, Meeting Room or Conference Using the Matched URI  Method
To dial in directly to a conference or Entry Queue:              
Setting the Numerical Dialing Method
Setting the Numerical Dialing for Collaboration Server Meeting Rooms                
OCS side:
Collaboration Server side:              
Optional. Removing the Collaboration Server from the Host Authorization List
To remove the definition of the Collaboration Server as trusted host from the Front End  Properties:              
Configuring the Collaboration Server as a Routable Gateway
To set up the Collaboration Server/DMA as a Voice Gateway:              
Establishing a Voice Route to the Collaboration Server Voice Gateway
To establish the voice route:            
Page
            Page
              Configuring Office Communicator Users for Enterprise Voice
            Page
            Page
            Page
Starting a Conferencing Call from the MOC              
Setting Simultaneous Numerical Dialing and Matched URI Routing
              To create the TLS certificate in the Office Communications Server:
            Page
            Page
            Page
            Page
            Page
            Page
              Optional. Creating the Certificate Password File (certPassword.txt)
To create the certPassword.txt file:              
Supporting Remote and Federated Users in Office Communications  Server ICE Environment
Creating an Active Directory Account for the Collaboration Server                
To add the Collaboration Server user to the Active Directory:
            Page
              Enabling the Collaboration Server User Account for Office Communication Server
To enable the Collaboration Server User Account for Office Communication Server:              
Configure the Collaboration Server for ICE dialing 
            Page
            Page
              Configure Collaboration Server Static Route and Trusted Application
To Configure the Collaboration Server Static Route and Trusted Application:            
Page
            Page
              Configure the Collaboration Server for Lync 2010/2013
To Configure the Collaboration Server for Lync 2010/2013:            
Page
            Page
            Page
            Page
              Import and install the Certificate on the Collaboration Server
To import and install a certificate:            
Page
            Page
              Collaboration Server System Flag Configuration
Enabling the Microsoft Environment                
To configure the system flags on the Polycom Collaboration Server system:
            Page
              Microsoft RTV Video Protocol Support in CP 
              Participant Settings
Protocol Forcing            
Page
Threshold HD Flag Settings using the RTV Video Protocol              
Sharing Content via the Polycom CSS Plug-in for Lync  Clients
              Configuring the MCU for Content Sharing via the Polycom CSS Plug-in
Setting the System Flag            
Page
            Page
              Adding Presence to Conferencing Entities in the  Buddy List
              Enabling the Registration of the Conferencing Entities
Creating an Active Directory Account for the Conferencing Entity                
To add the conferencing entity user to the Active Directory:
            Page
              Enabling the Conferencing Entity User Account for Office Communication Server  or Lync Server
To enable the Conferencing Entity User Account for Office Communication Server:                
To enable the Conferencing Entity User Account for Lync Server:
              Defining the Microsoft SIP Server in the IP Network Service
Enabling Registration in the Conference Profile              
Verifying the Collaboration Server Conferencing Entity Routing Name and Profile
              Conferencing Entity List
            Page
            Page
              Collaboration Server Configuration for CAC  Implementation
              Conferencing Behavior in CP Conferences
Monitoring Participant Connections              
Connecting a Collaboration Server Meeting Room to a  Microsoft AV-MCU Conference
To connect to an A/V MCU conference:              
Configuring the Collaboration Server for Federated  (ICE) Dialing
To configure the Collaboration Server for ICE Dialing:              
Monitoring the Connection to the STUN and Relay Servers in the ICE  Environment
              Monitoring the Participant Connection in ICE Environment
To view the channel properties of the participant:              
The following connection information is displayed:
For a detailed description of ICE Active alarms, see ICE Active Alarms.              
Active Alarms and Troubleshooting
Active Alarms              
ICE Active Alarms
              The following table lists these active alarms:
              Troubleshooting
Known Issues                
Polycom Solution Support
            Page
              Lync 2013 SVC Connectivity to Polycom MCU
Deployment Architectures              
Backward compatibility to Lync 2010
Video Resource Requirements and Implications                
Support for HD1080p Resolution
Limit Maximum Resolution for MS SVC Using a System flag              
ICE Configuration
Federation Configuration              
System Flags for Cropping Control
Sharing Content during a Conference            
Page
              Cisco TIP Support
Lync 2013 Participant monitoring            
Page
              Monitoring Participant Properties - Channel Status - Advanced Tab
              Deployment Architecture 1 - Collaboration Server  Hosted
Look and Feel              
Deployment Architecture 2 - MS AV MCU Cascade
              Look and Feel for Lync clients and Group Series Endpoints
              Look and Feel for Legacy Endpoints
Video Resource Requirement Selection in MS AV MCU Cascade              
Video Forcing and Changing Layout in MS AV MCU Cascade
Handle Low Bit Rate Calls From the AV MCU                
Remove Empty Cells From the Video Layout
Case 1            
Page
            Page
            Page
              Configure Collaboration Server Static Route and Trusted Application
To Configure the Collaboration Server Static Route and Trusted Application:            
Page
            Page
              Configure the Collaboration Server for Lync 2010/2013
To Configure the Collaboration Server for Lync 2010/2013:            
Page
            Page
            Page
            Page
              Import and install the Certificate on the Collaboration Server
To import and install a certificate:            
Page
            Page
              Appendix I - Polycom Open  Collaboration Network (POCN)
Collaboration With Ciscos Telepresence  Interoperability Protocol (TIP)              
Deployment Architectures
Single Company Model - Polycom and Cisco Infrastructure            
Page
            Page
            Page
            Page
            Page
              Company to Company Models Using a Service Provider
Model 1            
Page
            Page
              Multipoint call via Service Provider - Model 2
              Company A
Company B            
Page
              Administration
Gatekeepers                
Standalone Polycom CMA/DMA System as a Gatekeeper
Neighbored Cisco IOS and Polycom CMA/DMA Gatekeepers                
DMA
              Configuring the Cisco and Polycom Equipment
Cisco Equipment                
CUCM
Polycom Equipment              
Configuring the Collaboration Server
Configuring DMA                
Configuring CMA
Configuring Endpoints              
Configuring Entry Queues and IVR Services
              Entry Queue and Virtual Entry Queue Access
              Procedure 1: Set the MIN_TIP_COMPATIBILITY_LINE_RATE System Flag
Procedure 2: Configuring Collaboration Server to statically route outbound SIP  calls to DMA or CUCM            
Page
              Procedure 4: Configuring a TIP Enabled Profile on the Collaboration Server
            Page
            Page
            Page
            Page
              Content Sharing Behavior
Polycom Immersive Telepresence Systems (ITP) Version 3.0.3:                
Polycom video conferencing endpoints (HDX) Version 3.0.3:
Cisco TelePresence System (CTS) Versions 1.7 / 1.8:              
Procedure 5: Configuring an Ad Hoc Entry Queue on the Collaboration Server if  DMA is not used
            Page
              Collaboration with Microsoft and Cisco
            Page
            Page
            Page
            Page
              Administration
DMA                
Microsoft Lync Server
CUCM                
Solution Interoperability Table
            Page
              TIP Layout Support & Resource Usage
Supported TIP Resolutions and Resource Allocation                 
Supported Resolutions
Resource Allocation              
Configuring the Microsoft, Cisco and Polycom  Components
            Page
            Page
            Page
            Page
              Content Sharing Behavior
Polycom Immersive Telepresence Systems (ITP) Version 3.0.3:                
Polycom video conferencing endpoints (HDX) Version 3.0.3:
Cisco TelePresence System (CTS) Versions 1.7 / 1.8:              
Encryption
            Page
              To enable DTLS negotiation for content encryption:
            Page
              Resolution Configuration
              Endpoints
              Operations During Ongoing Conferences
Moving participants between TIP enabled meetings and non TIP enabled meetings is not possible.                
Monitoring
CTS Participants            
Page
              Lync Participants (RTV)
              Known Limitations
            Page
              Restoring Defaults and System Recovery
Restore to Factory Security Defaults            
Page
            Page
              Comprehensive Restore to Factory Defaults
              Comprehensive Restore to Factory Defaults Procedure
Procedure A: Backup Configuration Files              
Procedure B: Restore to Factory Defaults
To perform a Comprehensive Restore to Factory Default perform the following steps:            
Page
            Page
Procedure C: Restore the System Configuration From the Backup                
To restore configuration files:
              System Recovery Using the Recovery DVD
Preparation for System Recovery              
Performing the Recovery Process
              Completing the System Configuration
To complete the system configuration:              
Appendix K - SIP RFC Support