Entry Queues, Ad Hoc Conferences and SIP Factories
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Configuring the Collaboration Server as IVR Provider

Entry Queue IVR Service

If required, create a special Entry Queue IVR Service in which the Operator Assistance option is disabled,
and only the Conference ID prompts are enabled.

Entry Queue

»In the New Entry Queue dialog box, Entry Queue Mode list, select IVR Only Service Provider.
Enter the Entry Queue ID that will be used by the DMA to forward the SIP calls to this Entry
Queue.
Select the special Entry Queue IVR Service if one was created.

Configuring the MCU to Support External IVR Services via the MCCF-IVR

The support of External IVR Services via the MCCF-IVR package is enabled by default in the Collaboration
Server (RMX) systems, by the flag ENABLE_MCCF which is set to YES.
However, in secured environments where the External IVR Services via the MCCF-IVR package is not
required and unused ports should be closed, this flag should be set to NO.
To change this flag value from YES to No, you must first add it to the System Configuration. For more details,
see Manually Adding and Deleting System Flags.
SIP Factories
A SIP Factory is a conferencing entity that enables SIP endpoints to create Ad Hoc conferences. The
system is shipped with a default SIP Factory, named DefaultFactory.