Polycom Version 8.4 Defining a New Conference IVR Service

IVR Services
Polycom®, Inc. 414
6Enter the file name or click the Browse button to select the audio file to upload.
The Select Source File dialog box opens.
7Select the appropriate *.wav audio file, and then click the Open button.
The name of the selected file is displayed in the Install field in the Install File dialog box.
8Optional. You can play a .wav file by selecting the Play button ( ).
9Click Yes to upload the file to the MCU.
The system returns to the Add Message File dialog box.
10 Repeat step 6 to Click Yes to upload the file to the MCU. The system returns to the Add Message
File dialog box. for each additional audio file to be uploaded to the MCU.
11 Once all the audio files are uploaded to the MCU, close the Add Message File dialog box and
return to the Add Language dialog box.
12 Click OK.
Defining a New Conference IVR Service
The Collaboration Server is shipped with two default Conference IVR Services and all its audio messages
and video slide. You can define new Conference IVR Services or modify the default Conference IVR
Service.
Defining a New Conference IVR Service
To define a new Conference IVR Service:
1On the IVR Services toolbar, click the New Conference IVR Service () button.
The New Conference IVR Service - Global dialog box opens.
Up to 80 IVR Services (Conference IVR Services and Entry Queue IVR Services) can be defined
per Collaboration Server.