IVR Services
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2Define the following parameters:
Conference IVR Service Properties - Global Parameters
Field/Option Description
Conference IVR Service
Name
Enter the name of the Conference IVR Service. The maximum field length is 20
characters and may be typed in Unicode.
Language For IVR Select the language of the audio messages and prompts from the list of
languages defined in the Supported languages. The default language is
English. For more information, see Adding Languages.
External Server
Authentication
This option is not supported with Collaboration Server 800s/Virtual Edition.
You can configure the IVR Service to use an external database application to
verify a participant’s right to join the conference. For more information, see
Conference Access with External Database Authentication.
Select one of the following options:
• Never – The participant’s right to join the conference will not be verified with
an external database application (default).
• Always – Any participant request to join the conference is validated with the
external database application using a password.
• Upon Request – Only the participant request to join the conference as
chairperson is validated with the external database application using a
password. The validation process occurs only when the participant enters the
chairperson identifier key.
Number of User Input
Retries
Enter the number of times the participant will be able to respond to each menu
prompt before being disconnected from the conference. Range is between 1-4,
and the default is 3.