Administration and Utilities
Polycom®, Inc. 537
The data collected is saved into a single compressed file containing all the information from each system
component in its relative format (.txt, .xml, etc...). In case the disk is malfunctioning, the file will be written
to the RAM (involves only a small amount of information where the RAM size is 1/2 a gigabyte). The zipped
file (info.tgz) can be opened with the following applications: WinRAR and WinZip. The entire zipped file is
then sent to Polycom’s Network Systems Division for analysis and troubleshooting.
Using the Information Collector
When the Information Collector is used the following steps are performed:
●Step 1: Creating the Information Collector file.
●Step 2: Saving the Information Collector file.
●Step 3: Viewing the information in the Information Collector file.

Step 1: Creating the Information Collector Compressed File

To create the compressed file:

1In the Collaboration Server menu, click Administration > Tools > Information Collector.
The Information Collector dialog box is displayed.
2In the From Date and Until Date fields, use the arrow keys to define the date range of the data files
to be included in the compressed file.