Conference and Participant Monitoring
Polycom®, Inc. 320

Request to Speak

Participants that were muted by the conference organizer/system operator can indicate that they want to be
unmuted by entering the appropriate DTMF code.
An icon is displayed in the Role column of the Participants list for 30 seconds.
Request to Speak is:
●Activated when the participant enters the appropriate DTMF code (default: 99).
The DTMF code can be modified in the conference IVR Service Properties - DTMF Codes dialog box.
●Available for dial-in and dial-out participants.
●A participant can request to speak more than once during the conference.
●Supported in all conference types.
●Supported in H.323 and SIP environments.
●The duration of the icon display cannot be modified.

Participant Alerts List

The Participant Alerts list contains all the participants who are currently waiting for operator assistance.
Participants are automatically added to the Participants Alerts list in the following circumstances:
●The participant fails to connect to the conference by entering the wrong conference ID or conference
password and waits for the operator’s assistance.
●The participant requests Operator’s Assistance during the ongoing conference.
This list is used as reference only. Participants can be assisted and moved to the Operator conference or
the destination conference only from the Participants list of the Entry Queues or ongoing conference where
they are awaiting assistance.
The participants are automatically removed from the Participant Alerts list when moved to any conference
(including the Operator conference).
Participant Level Monitoring
In addition to conference information, you can view detailed information regarding the status and
parameters of each listed participant, using the Participant Properties dialog box. Participant properties can
be displayed for all participants currently connected to a conference and for defined participants that have
been disconnected.