Create Support Command, Admin session | Q-Logic 59042-07 A guide

B – Command Line Interface	0
B – Command Line Interface
Create Support Command

Create Support Command

Assembles all log files and switch memory data into a core dump file

(dump_support.tgz zip) and prompts you to send it to a remote host. This file is useful to technical support personnel for troubleshooting switch problems. Use this command when directed by your authorized maintenance provider. The command prompts you for the following:

	IP address of the remote host
	An account name and password on the remote host
	Pathname for an existing folder on the remote host
Authority	Admin session
Syntax	create support
Examples	The following is an example of the Create Support command:

SANbox2 (admin) #> create support

Log Msg: [day month date time UTC 2004][C][8400.003B][Switch][Creating the support file - this will take several seconds]

FTP the dump support file to another machine? (y/n): y

Enter IP Address of remote computer: 10.20.33.130

Login name: johndoe

Enter remote directory name: bin/support

Would you like to continue downloading support file? (y/n) [n]: y

Connected to 10.20.33.130 (10.20.33.130).

220localhost.localdomain FTP server (Version wu-2.6.1-18) ready.

331Password required for johndoe. Password: xxxxxxx

230User johndoe logged in. cd bin/support

250CWD command successful. lcd /itasca/conf/images

Local directory now /itasca/conf/images bin

200Type set to I. put dump_support.tgz

local: dump_support.tgz remote: dump_support.tgz

227Entering Passive Mode (10,20,33,130,232,133)

150Opening BINARY mode data connection for dump_support.tgz.

226Transfer complete.

43430 bytes sent in 0.292 secs (1.5e+02 Kbytes/sec) Remote system type is UNIX.

Using binary mode to transfer files.

B-14	59042-07 A

Image 104

Q-Logic 59042-07 A manual Create Support Command, Admin session, Create support

Contents

SANbox2-8c Fibre Channel Switch Installation Guide SANbox2-8c Fibre Channel Switch Installation Guide Document Revision History Table of Contents Soft Zones Access Control List Hard Zones User Account Security Fabric ServicesSection Planning Distance Bandwidth Latency Section Installation Section Diagnostics/Troubleshooting Appendix a Specifications Appendix B Command Line Interface SANbox2-8c Fibre Channel Switch Glossary Index Tables 100 Introduction Intended Audience Related Materials New in this Release Safety Notices Sicherheitshinweise Communications Statements Federal Communications Commission FCC Class a Statement CE Statement Vcci Class a Statement Bsmi Class a Statement Laser Safety Information Electrostatic Discharge Sensitivity Esds PrecautionsAccessible Parts Pièces Accessibles General Public License Preamble All SoftwareOthers will not reflect on the original authors reputations Introduction General Public License Introduction Introduction General Public License How to Apply These Terms to Your New Programs No Warranty Copyright C yyyy name of author Technical Support AvailabilityTraining Contact Information Introduction Technical Support 59042-07 a General Description Chassis Controls and LEDs Chassis Controls and Leds Placing the Switch in Maintenance Mode Maintenance ButtonResetting a Switch Over Temperature LED Amber Chassis LEDsFan Fail LED Amber Heartbeat LED Amber Input Power LED Green Fibre Channel Ports Port Activity LED Port LEDsPort Logged-In LED Small Form-Factor Pluggable SFP Transceivers Port Types Ethernet Port Ethernet Port Serial Port Serial Port Pin Identification Power Supply and Fan Switch ManagementSANsurfer Switch Manager Switch supports the following management tools SANsurfer Switch Manager Web Applet Command Line InterfaceSANsurfer Switch Manager Application Programming Interface Simple Network Management Protocol File Transfer Protocol Consider the following when planning a fabric Devices Device Access Zoning Database Limits Access Control List Hard Zones Soft Zones Performance Distance Port-to-Port Latency BandwidthLatency Multiple Chassis Fabrics Optimizing Device Performance Domain ID, Principal Priority, and Domain ID Lock Cascade Topology SANbox2-8c switch supports the following topologiesCommon Topologies Mesh Topology Mesh Topology Multistage Topology Multistage Topology User Account Security Fabric ServicesFabric Security Fabric Management Switch Power Requirements Site RequirementsFabric Management Workstation Management Workstation Requirements Installing a Switch Environmental Conditions Mount the Switch Avertissement Install SFP Transceivers Connect the Workstation to the Switch Workstation Cable Connections Configuring the Workstation Serial Port Configure the WorkstationSetting the Workstation IP Address for Ethernet Connections Enter the following COM Port settings in the COM Properties Window and choose the OK button‰ Bits per second Data Bits Install the Management Application For a Windows workstation For a Linux workstation For a Solaris workstation SMS Installation for Windows SANsurfer Management Suite Chglax.bat SMS Installation for Linux Chmod +x sansurferswitchmgrlinux4.02.xx.bin SMS Installation for Solaris Locate and execute the file sbmoversms.sh Install the new SANsurfer Switch Manager packageChange directories to the package location ‰ For Linux or Solaris enter the SANsurfer command Start SANsurfer Switch Manager‰ For Linux or Solaris, enter the following command Connect the Switch to AC Power Warnung Configure the Switch Telnet SANbox Login admin Password Cable Devices to the Switch Install Firmware Using SANsurfer Switch Manager to Install Firmware Using the CLI to Install Firmware Powering Down a Switch Installation Powering Down a Switch 59042-07 a Diagnostics/Troubleshooting Post Diagnostics Internal Firmware Failure Blink Pattern System Error Blink PatternHeartbeat LED Blink Patterns Configuration File System Error Blink Pattern Telnet xxx.xxx.xxx.xxx or Telnet switchname Open an admin session to acquire the necessary authority Logged-In LED Indications EPort Isolation Excessive Port Errors Diagnostics/Troubleshooting Post Diagnostics Chassis Diagnostics Over Temperature LED is Illuminated Input Power LED Is Extinguished Fan Fail LED is Illuminated Recovering a Switch Maintenance Exit Maintenance Image Unpack Maintenance Reset Network Config Maintenance Reset User Accounts to DefaultMaintenance Copy Log Files Maintenance Remove Switch Config Maintenance Remake Filesystem Maintenance Reset Switch Fabric Specifications Maintainability Dimensions Electrical Environmental Regulatory Certifications Logging On to a Switch User Accounts Working with Switch Configurations Modifying a Configuration Shown SwitchWhen you are done making changes to the switch Backing up and Restoring Switch Configurations Ftp ipaddress Commands Command syntax is as followsCommand keyword keyword value Table B-1. Command-Line Completion Table B-2. Commands Listed by Authority Level Admin Session Commands Admin Command AuthoritySyntax Keywords Alias Command Syntax alias Rename aliasold aliasnew Members aliasRemove alias memberlist Config Command Syntax configKeywords activate configname Edit configname Restore Manager Archive function are not compatible with the ConfigRestore command Save configname # ftp symbolicname or ipaddress Download the file to the workstation Create Support Command Admin sessionFollowing is an example of the Create Support command Create support You have transferred 43430 bytes in 1 files Keywords MMDDhhmmCCYY Date CommandSyntax date Syntax firmware install Firmware Install CommandAuthority Admin Hardreset Command Syntax Help Command Keywords commandSyntax help command keyword Authority None History Command Authority None Syntax history Hotreset Command Hotreset Image Command CleanupImage Unpack file Ftp Ftp switchname Wait for the unpack to complete Lip Command Following is an example of the Lip commandReinitializes the specified loop port Lip portnumber Passwd Command Syntax passwd accountname Keywords accountname Keywords ipaddress Ping CommandSyntax ping ipaddress Ps Command Following is an example of the Ps commandSyntax Examples Displays current system process information Syntax quit, exit, or logout Quit CommandCloses the Telnet session Reset Command Config configname Zoning Table B-3. Switch Configuration DefaultsSystem Table B-4. Port Configuration Defaults Table B-6. Zoning Configuration Defaults Table B-8. System Configuration Defaults Set Command Syntax set Port option Setup optionSwitch state Set Config Command Set configTable B-9. Set Config Port Parameters Port portnumber Command Line Interface Set Config Command Table B-9. Set Config Port Parameters Table B-10. Set Config Switch Parameters Resource Allocation Timeout Value Table B-10. Set Config Switch Parameters Table B-11. Set Config Threshold Parameters Threshold Table B-12. Set Config Zoning Parameters Following is an example of the Set Config Switch command Arbff Following is an example of the Set Config Threshold command Following is an example of the Set Config Zoning command Attributes Set Log Command Set logArchive Clear Display filter Level filter Port portlist SaveStart Stop Set Port Command Command Line Interface Set Port Command Set Setup Command Set setupTable B-13. Snmp Configuration Settings Snmp System Table B-14. System Configuration Settings Table B-14. System Configuration Settings If you wish Following is an example of the Set Setup System command SANbox2 admin # set setup system Show Command Alarm optionKeywords about Broadcast Fdmi portwwn Log option Ns option PagebreakPerf option Table B-15. Show Port Parameters Lipalpdalps Post log Steering domainid Table B-16. Switch Operational Parameters Support Users TopologyDisplays all connected devices Version Following is an example of the Show Domains commandFollowing is an example of the Show Fabric command Following is an example of the Show Fdmi command Following is an example of the Show Fdmi WWN command Following is an example of the Show NS portID command Following is an example of the Show NS local domain commandFollowing is an example of the Show NS domainID command Following is an example of the Show Interface command Collisions0 txqueuelen100 Following is an example of the Show Port command PL-XPL-VC-SG3-22 Following is an example of the Show Switch command Following is an example of the Show Topology command Command Line Interface Following is an example of the Show Version command Show Config Command Show config Following is an example of the Show Config Switch command Following is an example of the Show Config Threshold command Following is an example of the Show Config Zoning command Show Log Command Show logNumber of events Component Settings LevelOptions Port Following is an example of the Show Log command Following is an example of the Show Log Level commandFollowing is an example of the Show Log Options command Show Perf Command Following is an example of the Show Perf Byte command Mfg Show Setup CommandShow setup Following is an example of the Show Setup Snmp command Following is an example of the Show Setup System command Shutdown Shutdown CommandPower from the switch Test Command TestPort portnumber testtype Status Test port x internal Command Line Interface Authority None Syntax uptime Uptime CommandExamples The following is an example of the Uptime command User Command Following is an example of the User Add command Following is an example of the User Edit command Following is an example of the User Delete command Following is an example of the User List command Whoami Whoami CommandFollowing is an example of the Whoami command Zone Command Syntax zone Members zone Remove zone memberlistRename zoneold zonenew Type zone zonetype Following is an example of the Zone Members command Following is an example of the Zone Zonesets command Zoneset Command Syntax zoneset Following is an example of the Zoneset List command Following is an example of the Zoneset Zones commandRemove zoneset zonelist Rename zonesetold zonesetnew History Zoning CommandOpens a Zoning Edit session Limits Table B-17. Zoning Database Limits Following is an example of the Zoning Limits command E1JBOD1 E2JBOD2 Following is an example of the Zoning List command 59042-07 a 103 Command Line Interface Zoning Command 104 59042-07 a Access Control List Zone Administrative StateAlarm BootP Class 3 Service Configured Zone SetsDefault Visibility Fabric Management Switch Input Power LED Inter-Switch LinkMaintenance Button Maintenance Mode Over Temperature LED Power On Self Test PostPrincipal Switch SANsurfer Switch Manager Zoning Database Set of zone sets, zones, and aliases stored on a switchZone Set Page Index Numerics Index-2 59042-07 a LED Account B-1 59042-07 a Index-5 Index-6 59042-07 a