Clearing Paper Jams
When a paper jam occurs, “Paper Jam” appears on the display. Refer to the table below to locate and clear the paper jam.
Message | Location of Jam | Go to |
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Paper Jam 0 | In the paper tray | below and |
Open/Close Door | (Tray 1 or Tray 2) | |
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Paper Jam 1 | In the paper exit area | |
Open/Close Door |
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Paper Jam 2 | In the fuser area or | |
Check Inside | around the toner |
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| cartridge. |
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MP Tray Jam | In the Multipurpose tray | |
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To avoid tearing the paper, pull out the jammed paper gently and slowly. Follow the instructions in the following sections to clear the jam.
In Tray 1
1Open and close the front door. The jammed paper automatically exits the machine.
If the paper does not exit, continue to step 2.
2Pull Tray 1 open.
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TROUBLESHOOTING 9.5